Escalation Policy – Financial Aid & Awards

Students and staff with complaints regarding Financial Aid should follow the order of contact listed below:

Financial Aid staff in room C068, Fennell Campus:

Customer Service Assistant - Rachel Cook
Financial Aid Advisors - Zhaleh Fathieh (A-F), Pam Smith (G), Kim Greenholm (H-O), Debbie Mancini (P-Z)
Awards Coordinator - Myrna Kelly

Coordinator, Department of Financial Aid & Awards - Pam Smith, room C068, Fennell Campus
Director, Financial Aid, Awards and International Education Services - Marilyn Micucci, room J107, Fennell Campus

Students would also follow Mohawk College’s Student Complaint Procedure #ACP725. The Student Complaint Policy is posted on the College website and in the ONTRAK student handbook.

Updated January 31, 2011