KPIs - Key Performance Indicators
The Ministry of Training, Colleges and Universities (MTCU) and the colleges of applied arts and technology have defined five Key Performance Indicators (KPIs) to measure, in a consistent manner across the college system, college performance against ministry stated goals and objectives. The five KPIs are:
- Graduate Employment
- Graduate Satisfaction
- Employer Satisfaction
- Student Satisfaction
- Graduation Rate
The Ministry believes that colleges have the responsibility to provide students with high quality and relevant programs that meet their learning needs. The three surveys measure how satisfied our stakeholders (students, graduates, and employers) are with the quality of the learning experience, support services and educational resources and will provide an indication of how well these needs are being met. The results of the surveys will also provide information about areas of strength or concern so that institutions can develop strategies for improvement
This is a great opportunity for students, graduates, and employers of our graduates to give meaningful feedback to the college that will make a difference. This feedback will help contribute to the development of strategies to improve college programs and resources, improve the quality of college life and provide greater assurances that graduates will be work ready.
"Since 1998, colleges have been mandated by the Ontario government to collect and report performance data in five areas – graduate satisfaction, student satisfaction, employer satisfaction, employment rate, and graduation rate. Gathered by an independent research company, the KPI results show that Ontario's colleges achieve consistently high results when measured by students, graduates and employers."
In addition to being asked about graduate satisfaction with their programs and services while at Mohawk College, graduates are asked about their employment status, which provides information for the Graduate Employment KPI including if you have chosen to further your education.
Mohawk Graduates' Employers: As a part of the graduate satisfaction survey, graduates are asked for permission to contact their direct supervisor. If permission is granted, every effort is made by the consulting firm to contact the graduate's employer within five weeks after completing the survey. Graduate's employer will not be contacted without the graduate's consent.
The purpose of the employer satisfaction survey is to assess the performance of the college, not the graduate.
Mohawk Students: Student satisfaction surveys are completed in-class by colleges across the province and the results are then compiled by an external survey consultant.
Mohawk's Graduation Rate: Graduation rate is calculated annually by the college as defined by the Ministry of Training, Colleges and Universities. Graduation rate is based on tracking individual students who entered a program of instruction in a particular enrolment reporting period and assessing how many of those individuals completed the program a number of years later. For each program of instruction, students who transfer out are removed from the group that is being tracked, and those who transfer in are added.
The normal program duration used to establish a student's program completion time frame equals approximately 200 per cent of the normal program duration. For example, the 2010-2011 graduation rate is based on students who started one-year programs in 2008-2009, two-year programs in 2006-2007, and three-year programs in 2004-2005, and who graduated by the 2009-2010 academic year.
The annual Key Performance Indicator (KPI) survey is administered at all 24 Ontario colleges each year by an independent research firm for the Ontario Ministry of Training, Colleges and Universities (MTCU). Students, graduates and employers are surveyed to measure their satisfaction with the programs, facilities and services offered by Colleges in Ontario.
|Student KPI Survey Administration||1. Overall KPI Student Satisfaction||78.0%||77.1%|
|2. Graduate Satisfaction Rate||80.8%||80.0%|
|Graduate KPI Survey Administration||3. Graduate Employment Rate||83.4%||83.6%|
|Employer KPI Survey Administration||4. Employer Satisfaction Rate||94.3%||93.4%|
|Graduation Rate||5. Graduation Rate||62.1%||64.8%|