Escalation Policy – Financial Assistance

Students and staff with complaints regarding Financial Assistance should follow the order of contact listed below:

Financial Assistance staff in room C102 (The Square), Fennell Campus:
- Customer Service Assistant
- Financial Assistance Advisors - Zhaleh Fathieh (A-G), Kim Greenholm (H-O), Debbie Mancini (P-Z)
- Awards Officer - Myrna Kelly
Coordinator, Financial Assistance - Pam Smith, room C202, Fennell Campus
Director, Financial Assistance, Convocation & Registration Services - Marilyn Micucci, room C202e, Fennell Campus

Students would also follow Mohawk College’s Student Complaint Procedure #ACP725. The Student Complaint Policy is posted on the College website and in the ONTRAK student handbook.

Updated February 17, 2012