MoCoMotion Quick Help - Frequently Asked Questions
- I'm having trouble logging in...
- Why is it when I try to log on to MoCoMotion, it tells me that "This page contains both secured and non secured items" and asks me if I want to continue?
- Who has access to MoCoMotion?
- Can I access MoCoMotion from any computer?
- How do I make this my home page?
- Where do I find my user name and password?
- How do I access my grades?
- How do I access my T2202A income tax form?
- Why do I get the message "The page cannot be displayed" when I try to login?
- Why do I get a message that my account has expired when I try to login?
- Why do I get the message "User name/password pair not found" when I try to login?
- I've lost my password... now what?
- How do I change my password?
- Can I change my user name?
- Can I keep using my MoCoMotion account after I graduate?
- Why am I experiencing unexpected Session timeouts?
- Why do I get the message "The page cannot be displayed" when I try to access Self-Service in the Main Menu from my place of work?
- Why do I get the message "Access Denied" when I click on Student Information once in Self-Service?
- Why does nothing happen when I try to compose or view an e-mail message or when I click on the Calendar icon?
- Why can't I receive e-mail from a particular person, but otherwise e-mail seems to be working fine?
- Why isn't my name in searches of the "Mohawk Address Book"?
- Why can't I delete a name from an e-mail group in MoCoMotion?
I'm having trouble logging in...
To log in to and use the system, you must supply a valid username and password and be using a recent version of a standard Internet browser. If you are having trouble logging in to the system, it may be due to compatibility problems or other issues on your computer.
*** Be sure to correctly spell your username and password... particularly your password as it is case-sensitive, ie "ABCD" is not considered the same as "aBCD".
Supported Browsers
To log in and use the system effectively, you should be using one of the following Internet browsers:
Microsoft Windows- Internet Explorer versions 7.0, 8.0 and 9.0
- Firefox versions 3.5, 3.6 and 4.0
Mac OS
- Safari versions 3.1, 3.2, 4.0, 4.1, and 5.0.5
- Firefox versions 3.0, 3.5, 3.6, and 4.0
Download one of the supported browsers here:
If you are trying to log in to the system using another browser, you may experience difficulties.
Internet Explorer 5.0 Issue
You cannot log into the system at all if you are using IE 5.0 Service Pack 1. If you click the Continue button after reading the warning that you are using an unsupported browser, you will receive a "Page cannot be found" error. This is due to the unsupported encryption algorithms included in IE 5.0 SP1. Although Internet Explorer 5.0 is not a supported browser, you can log in to the system with IE 5.0 if you are using Service Pack 2. However, once logged in, you may still experience usability issues. We recommend that if you are using IE 5.0 on a Windows platform, you upgrade to version 6.0 for best performance.
Why is it when I try to log on to MoCoMotion, it tells me that "This page contains both secured and non secured items" and asks me if I want to continue?
The warning is a feature in Internet Explorer (6.0 SP1+). The MoCoMotion login page uses the SSL security protocol, information that you provide, such as your user name and password, is encrypted so that other people can't read it. However, the login page also contains items that do not use this secure protocol, for example: the text, or the hyperlinks (http) to other pages.
To disable the warning, go in Tools > Options > security tab > Custom Level, and have "Display Mixed Content" enabled instead of the default option "Prompt".
Who has access to MoCoMotion?
Anyone who is an employee or student of Mohawk College.
Can I access MoCoMotion from any computer?
Yes, from any computer that has a supported browser and an Internet connection.
How do I make this my home page?
-
For Internet Explorer: Tools -> Internet Options... -> General (tab) -> Home Page (first option)
(click "Use Current" if MoCoMotion LogIn page is active or "Copy & Paste" page address from browser "Address" field) -
For Firefox: Tools -> Options -> General (tab) -> Home Page (first option) and change the "Location" field.
(click "Use Current Page" if MoCoMotion LogIn page is active or "Copy & Paste" page address from browser "Location" field)
Where do I find my user name and password?
Post Secondary students will receive their MoCoMotion User ID and Password on their fee statements.
Continuing Education students will receive their MoCoMotion User ID and Password on the "Continuing Education Acknowledgement of Registration & Student Account" form that they will receive in the mail after they register. Specifically, their User ID and Password will be in the top right corner of that form.
If you need help with your user name or password, please call the Registration Centre at (905) 575-2000 or 1-866-410-4795.
How do I access my grades?
To view your grades, logon to MoCoMotion. In the Main Menu channel, click on View Your Grades, select a term and Submit.If you do not have a MoCoMotion username and password, you can retrieve your grades online here by entering your Student Number and PIN. If you need assistance, please contact the Registration Centre at (905) 575-2000 or toll free at 1-866-410-4795.
How do I access my T2202A income tax form?
The T2202A income tax forms are now available in MoCoMotion. Logon and go to the Student Tab; the link is inside the Student Starter Kit channel.
If you do not have a MoCoMotion username and password, you can retrieve your T2202A here by entering your Student Number and PIN. If you need assistance, please contact the Registration Centre at (905) 575-2000 or toll free at 1-866-410-4795.
Why do I get the message "The page cannot be displayed" when I try to login?
The MoCoMotion logon frame connects to a secure site; make sure your Security settings can support it. Click on the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0 and try again. If your browser does not support these settings then you will have to upgrade to a supported browser.
Why do I get a message that my account has expired when I try to login?
MoCoMotion will disable accounts that have not been accessed within the previous 120 days. Call the Helpdesk (available Monday to Friday between 7:30 a.m. and 4:30 p.m.) at 905-575-2199 or 1-866-410-4795 ext. 2199 to have it reactivated. Have your student number ready.
Why do I get a message that my account has been suspended when I try to login?
MoCoMotion has detected repeated login failures over a short time interval for your account. For security reasons, MoCoMotion will suspend your account for increasing periods of time with each subsequent login failure. Call the Helpdesk (available Monday to Friday between 7:30 a.m. and 4:30 p.m.) at 905-575-2199 or 1-866-410-4795 ext. 2199 to have it reactivated. Have your student number ready.
Why do I get the message "User name/password pair not found" when I try to login?
Call the Helpdesk (available Monday to Friday between 7:30 a.m. and 4:30 p.m.) at 905-575-2199 or 1-866-410-4795 ext. 2199 to have your password reset. Have your student or employee number ready.
I've lost my password... now what?
Call the Helpdesk (available Monday to Friday between 7:30 a.m. and 4:30 p.m.) at 905-575-2199 or 1-866-410-4795 ext. 2199 to have your password reset. Have your student or employee number ready.
How do I change my password?
Use the "My Account" link in MocoMotion (top left corner of screen).
Can I change my user name?
Sorry, but the MoCoMotion user name is not editable.
Can I keep using my MoCoMotion account after I graduate?
Yes, but remember that accounts inactive for 120 days will automatically expire.
Why am I experiencing unexpected Session timeouts?
MoCoMotion will timeout a student account after one hour of inactivity. Unexpected session timeouts arise when you login to your account but already have an active session running. MoCoMotion allows only one active session per user account.
You'll need to close all browser windows running MoCoMotion. It may be necessary to clear your browser's cache:
- In IE, click on the Tools menu item and open Internet Options; click on Delete Cookies then Delete Files (be sure the "Delete all offline content" checkbox is checked off).
- In Netscape, click on the Edit menu item and open Preferences; open Advanced, then Cache; click on Clear Cache.
- In Firefox, click on the Tools menu item and select Clear Private Data. Select Cache, then click Clear Private Data Now.
Why do I get the message "The page cannot be displayed" when I try to access Self-Service in the Main Menu from my place of work?
Most likely access is being blocked by a firewall at your place of work. Login to MoCoMotion from another location (home or a public library) and see if you can view the page.
Why do I get the message "Access Denied" when I click on Student Information once in Self-Service?
MoCoMotion is trying to log you into the Student Information System, but your credentials are being rejected. Call the Helpdesk (available Monday to Friday between 7:30 a.m. and 4:30 p.m.) at 905-575-2199 or 1-866-410-4795 ext. 2199 to have your account information updated. Have your Student Number ready.
Why does nothing happen when I try to compose or view an e-mail message or when I click on the Calendar icon?
You may have pop-up blocking enabled. Try disabling pop-up blockers (usually you are notified at the top of the browser, under the location or address line).
Why can't I receive e-mail from a particular person, but otherwise e-mail seems to be working fine?
You may have inadvertently told MoCoMotion e-mail to block e-mail from that person.
Open your e-mail, click on the Options tab, click on Block Addresses and search your Blocked Addresses list. If the person's name is in the list, remove it.
Why isn't my name in searches of the "Mohawk Address Book"?
You may have excluded yourself from Directory searches.
Open your e-mail, click on the Options tab, click on Address Book Preferences and uncheck the Exclude me in Directory Search checkbox.
Why can't I delete a name from an e-mail group in MoCoMotion?
This is a known defect and is on the vendor's fix list. The only work-around right now is to delete the e-mail group and recreate it without the name of the person you want to exclude.
Contact the Helpdesk and supply your student or applicant ID number if you still need help:
- e-mail helpdesk@mohawkcollege.ca (attended Monday to Friday between 7:30 a.m. and 4:30 p.m.)
- phone 905-575-2199 or 1-866-410-4795 ext. 2199 (available Monday to Friday between 7:30 a.m. and 4:30 p.m.)
