Information Technology Service Desk

service desk chat

Chat with IT Service Desk

Student and General Staff Services

Website Support

Visit the Information Technology Services website for resources for students and staff!

Walk-in IT support for:

  • MyMohawk
  • Email and network accounts
  • Wireless access
  • General IT inquiries
  • Laptop and audio-visual equipment loan-out available (for course assignments and development only)

See Student Technical Support for guides, tips and more.

Contact Information

Walk up IT Service Desk: located at Fennell Campus, in Room C120
Call: 905-575-2199
Toll Free: 1-866-601-8445
Email: Helpdesk

Regular Hours:

  • Monday to Thursday: 7:30 a.m. to 10:00 p.m.
  • Friday: 7:30 a.m. to 4:30 p.m.
  • Saturday: 8:30 a.m. to 1:00 p.m.

Information for Staff

Smart Classroom and Lab Key Loan-out

System Updates and Maintenance

As part of our ongoing commitment to providing quality services at Mohawk College, the way eLearn@Mohawk is updated and maintained will be improving.

Incremental Updates

Incremental updates will be performed on a regular pre-scheduled basis on the 4th or 5th Friday every month. During these regular incremental updates, please plan for eLearn to be unavailable between 1 a.m. - 5 a.m.


Regular incremental updates will allow us to offer improvements and new features quicker, with less disruption. We will post reminders and information each month about when the update will happen and which features are being added and improved. We apologize for any inconvenience this may cause. Thank you for your patience and understanding.

Technical Support Resources

Staff may find the student technical support information helpful.