Office Administration - General - 380

Ontario College Certificate
Mohawk College Continuing Education Student studying Office Administration

Interested in learning more about this program?

If you are interested in attending a short online information session for this program, register by clicking on the button below. We will contact you by email as details become available.

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Office Administrators are central to the smooth function of any office or organization, often working as administrative assistants, customer service representatives or receptionists. Office Administrators must be skilled in interpersonal skills and the performance of essential office tasks such as document preparation, record management, customer service, record keeping, and more. This program will help you develop the practical, digital skills that are essential in the working world.

Led by instructors who are industry professionals, courses in this program are offered in a flexible, part-time, online and interactive format that may include face-to-face live video conferencing, allowing you to learn in an engaging environment, without interrupting your current employment.

Graduates of this program are eligible to enter the second year of the full-time, two-year Office Administration Ontario College Diploma program, specializing in Medical, Executive or Legal Administration. These second-year programs are currently offered in-class only.

You do not need to apply to begin this program, simply ensure you meet the admission requirements (listed on the Admissions & Registration tab).


Interested in taking a single course?  No problem. Provided you have the appropriate prerequisites, these courses can be taken individually or as part of the full program.

Online Experience

Students have free access to Microsoft Access 365, (which includes Microsoft Office 2016) Lynda, and many other technological resources.

Financial Information

With Continuing Education, each course is priced individually and students only pay for the course(s) they choose to register for. For financial assistance related inquiries please click here or contact1-844-767-6871 . Keep in mind, course prices do not include textbook fees. Visit the Mohawk College Bookstore Textbook Search (opens in new window) for information on textbooks

Student Services

Peer Tutoring:

Students can access up to three hours of FREE peer tutoring per week of additional academic support, from a student who has successfully completed the course. Visit Peer Tutoring at Mohawk.


Our Accessible Learning Services Counsellors, Accessibility Support Officers, and Learning Skills Advisor/Adaptive Technologist work with students with disabilities to develop a personalized program of services and academic accommodations. For more information, click here.

Library Resources:

Find out about library computers available and how to borrow laptops and Chromebooks. For more information, click here.

  • Become skilled in the performance of essential office tasks such as document preparation, filing, and customer service
  • Acquire a basic understanding of financial concepts
  • Develop career-enhancing capabilities in microcomputers and current business applications software using MS Office: Word, Excel, PowerPoint, Access, and Outlook
  • Enhance internet research skills
  • Graduates may continue into the second year of the Office Administration diploma program, specializing in the Executive, Legal or Medical field, provided there are seats available in the program requested.
Program Contact
Continuing Education Business
  • Ontario Secondary School Diploma (OSSD) or equivalent (Mohawk Academic Upgrading, GED) OR 19 years of age or older.
  • Basic computer and keyboarding skills are recommended prior to beginning the Program of Studies. If you are unfamiliar with computers the following courses are recommended: Workshop for Windows (INFOBW001), Keyboarding - Beginners (KEYBSEZ30).

You do not need to apply to begin this program. Start by ensuring you meet the admission requirements listed above and then register for the courses listed in the Program of Studies when they are offered.  Some courses have prerequisites, so please check the Program of Studies for details. Find out how to register for a course.

The program of studies displayed below applies to students starting the program in the 2019/20 academic year. Students who began in other academic years may require different courses to be eligible to graduate. If you have questions regarding a strategy for completion please view this link or contact Continuing Education -  Interdisciplinary, Creative, Media and Business

Click on the Course number or Course title for more information on each course.

Visit the Mohawk College Bookstore Textbook Search (opens in new window) for information on textbooks.

Click on the course number below to check current availability and for registration information

Mandatory Courses

Course Number Course Name Course Description
INFO10206 Digital Communications Explore a variety of digital techniques for research and communication. Illustrate communication skills using Outlook software and social media. 42 hours.
INFO10205 Word Concepts Produce documents using a variety of features in Microsoft Word.  Create AODA compliant documents.  Demonstrate proper keyboarding techniques related to speed and accuracy. 70 hours.
INFO10209 Document Production Produce professional business documents that are AODA compliant using Microsoft Word concepts, advanced features, and simulations.  Demonstrate proper keyboarding techniques related to improved speed and accuracy. 56 hours.
FINC10032 Financial Foundations Apply basic mathematical concepts relevant in business practice. Demonstrate fundamental bookkeeping and accounting skills using an accounting software. 56 hours.
HRESCB172 Human Relations Develop interpersonal skills to successfully function in the workplace and the community. Investigate personal growth and development related to basic behaviour concepts. Analyze a variety of interpersonal behaviour concepts. 42 hours.
KEYB10008 Keyboarding Achieve a minimum speed of 35 Net Words Per Minute (NWPM).  See course learning plan for details. 28 hours.
INFO10207 Managing Electronic Data Demonstrate data and records management using Microsoft Excel and Access software. 56 hours.
INFO10208 Presentation Skills Use a variety of presentation and desktop publishing software to create and deliver effective business presentations. 56 hours.
OADM10019 Professional Admin Skills Identify the skills required of an administrative professional. Apply these administrative skills to a variety of situations. 56 hours.
OPELXXXXX General Education 1 Option Table This course represents your first requirement to complete a General Education elective. General education courses are intended to broaden your educational experience, and help you to develop new perspectives on your life and career. These courses must focus on content that is separate from your core area of study, and must reflect at least one of the five themes of general education as defined by the Ministry of Training Colleges and Universities: Arts in Society, Civic Life, Social and Cultural Understanding, Personal Understanding, Understanding Science and Technology. 42 hours.

Select 1 of the next 2

COMM11040 Communication D Communication is an introductory college level English course. Through a variety of assignments, successful students in this course will develop the reading, writing, critical and analytical skills essential to them as communicators in college and upon graduation. This course teaches writing through the critical reading of various fiction and non-fiction material and brings students with basic skills to college level foundational skills. 56 hours.
COMMLL041 Communication Communication is an introductory college level English course. Students exiting this course will demonstrate competence in grammar, sentence structure, and writing skills. Successful students in this course will develop the reading, writing, critical and analytical skills essential to them as communicators in college and upon graduation. This course teaches writing through the critical reading of various fiction and non-fiction material and brings students to college level foundation skills. 42 hours.


The list of scheduled course offerings for this program is below. Please note that all offerings are subject to change. Not every course is offered every semester, so please consider this schedule when planning your academic path.

Program Length Approximately 2 to 2.5 years
Cost ~$400 per course + textbooks
Intakes Fall, Winter, Spring
Application Process Students can register for course without applying to the program


INFO10205 must be taken before INFO10209.  All other courses may be taken in any order.

Course Code Course Name Fall
(Sep to Dec)
(Jan to Apr)
(May to Aug)
FINC10032 Financial Foundations     Online
INFO10205 Word Concepts Online    
INFO10206 Digital Communications Online    
OADM10019 Professional Administrative Skills Online    
HRESCB172 Human Relations   Online  
INFO10207 Managing Electronic Data   Online  
INFO10208 Presentation Skills     Online
INFO10209 Document Production   Online  
KEYB10008 Keyboarding Online Online Online
COMM11040 Communication D An equivalent online course will be offered every semester. Also offered in class.
COMMLL041 Communication An equivalent online course will be offered every semester. Also offered in class.
OPELXXXXX General Education Option A variety of courses are offered each semester. Visit our General Education webpage.

Courses in this program are delivered both in class at the Fennell campus and through eLearn.  Students will not have access to their eLearn courses until the scheduled start date.

To find your courses' room number, use the WhereEnCampus Portal

Please use the link below for more information on how to access your eLearn course, as well as our eLearn guide.

How to access your eLearn course

Getting Started - eLearn

Find your textbook here: Textbook Search

  • Apply scheduling, task coordination, and organizational skills to facilitate the completion of tasks and to meet deadlines in the workplace.
  • Demonstrate administrative skills to enhance the effectively operation of the workplace.
  • Locate and manage data and information from a variety from a variety of electronic and paper sources.
  • Use the Internet and its tools to conduct research.
  • Organize and process electronic and paper communications to assist the flow of information in the workplace.
  • Research, develop, and prepare draft reports substantiating the resources or services for the workplace using written and oral presentation techniques and appropriate technology.
  • Produce accurate business documents by a specified deadline using available computer technology.
  • Record financial information for the workplace within a specified time frame using appropriate document formats, procedures, and software.
  • Use effective interpersonal skills in the workplace to assist the completion of individual and team tasks and to promote the image of the organization.

*This information can be helpful for your resume or for interview talking points in this field.

Office administration careers may involve the following:

Industries of Employment:

  • Banking
  • Insurance Agencies
  • Educational Institutions
  • General Business Services
  • Industrial Sectors
  • Non-profit Organizations

Occupational Categories

  • Administrative Assistants
  • Customer Service Representatives
  • Receptionist

Prior Learning Assessment & Recognition

Do you have skills from these courses, but lack a certificate? The PLAR process can help you earn a certificate faster. Visit PLAR or email plar [at] to arrange a Challenge Exam. A minimum of two weeks' notice is required. A non-refundable fee will be charged.