Office Administration - General - 380

Ontario College Certificate
Woman working at a computer in an office

Office Administrators are central to the smooth function of any office or organization, often working as administrative assistants, customer service representatives or receptionists. Office Administrators must be skilled in interpersonal skills and the performance of essential office tasks such as document preparation, record management, customer service, record keeping, and more. This program will help you develop the practical, digital skills that are essential in the working world.

Led by instructors who are industry professionals, courses in this program are offered in a flexible, part-time, online and interactive format that may include face-to-face live video conferencing, allowing you to learn in an engaging environment, without interrupting your current employment.

Graduates of this program are eligible to enter the second year of the full-time, two-year Office Administration Ontario College Diploma program, specializing in Medical, Executive or Legal Administration. These second-year programs are currently offered in-class only.

View courses available this term under Program of Studies.

You do not need to apply to begin this program, simply ensure you meet the admission requirements (listed on the Admissions & Registration tab).


Interested in taking a single course?  No problem. Provided you have the appropriate prerequisites, these courses can be taken individually or as part of the full program.

Program Highlights

  • Become skilled in the performance of essential office tasks such as document preparation, filing, and customer service
  • Acquire a basic understanding of financial concepts
  • Develop career-enhancing capabilities in microcomputers and current business applications software using MS Office: Word, Excel, PowerPoint, Access, and Outlook
  • Enhance internet research skills
  • Graduates may continue into the second year of the Office Administration diploma program, specializing in the Executive, Legal or Medical field, provided there are seats available in the program requested.
Contact Continuing Education

CE Technology and Skills Development

  • Basic computer and keyboarding skills are recommended prior to beginning the Program of Studies. If you are unfamiliar with computers the following courses are recommended: Workshop for Windows (INFOBW001), Keyboarding - Beginners (KEYBSEZ30).

You do not need to apply to begin this program. Start by ensuring you meet the admission requirements listed above and then register for the courses listed in the Program of Studies when they are offered.  Some courses have prerequisites, so please check the Program of Studies for details. Find out how to register for a course.

Financial Assistance Information

osap checkmark icon OSAP funding may be available. Learn more about Financial Assistance Options for Continuing Education Students.

The program of studies displayed below applies to students starting the program in the current academic year. Students who began in other academic years may require different courses to be eligible to graduate.

Visit the Textbooks page for information on ordering your course materials.

A selection of courses are available each term. Courses that are currently not available for registration may be offered in the future – check back frequently.

Click on the course number below to check current availability and for registration information

Mandatory Courses

Course Number Course Name Course Description
INFO10206 Digital Communications Explore a variety of digital techniques for research and communication. Illustrate communication skills using Outlook software and social media. 42 hours.
INFO10276 Document Creation and Editing  Key and edit compliant Word documents using proper keyboarding techniques. 28 hours.
INFO10277 Fundamentals of Word Produce compliant documents using Microsoft Word. 42 hours.
INFO10209 Document Production Produce professional business documents that are AODA compliant using Microsoft Word concepts, advanced features, and simulations.  Demonstrate proper keyboarding techniques related to improved speed and accuracy. 56 hours.
FINC10032 Financial Foundations Apply basic mathematical concepts relevant in business practice. Demonstrate fundamental bookkeeping and accounting skills using accounting software. 56 hours.
HRESCB172 Human Relations Develop interpersonal skills to successfully function in the workplace and the community. Investigate personal growth and development related to basic behaviour concepts. Analyze a variety of interpersonal behaviour concepts. 42 hours.
KEYB10008 Keyboarding Achieve a minimum speed of 35 Net Words Per Minute (NWPM).  See course learning plan for details. Exam fees are extra. 28 hours.
INFO10207 Managing Electronic Data Demonstrate data and records management using Microsoft Excel and Access software. 56 hours.
INFO10208 Presentation Skills Use a variety of presentation and desktop publishing software to create and deliver effective business presentations. 56 hours.
OADM10019 Professional Administrative Skills Identify the skills required of an administrative professional. Apply these administrative skills to a variety of situations. 56 hours.
OPELXXXXX General Education 1 Option Table This course represents your first requirement to complete a General Education elective. General education courses are intended to broaden your educational experience, and help you to develop new perspectives on your life and career. These courses must focus on content that is separate from your core area of study, and must reflect at least one of the five themes of general education as defined by the Ministry of Training Colleges and Universities: Arts in Society, Civic Life, Social and Cultural Understanding, Personal Understanding, Understanding Science and Technology. 42 hours.

Options - Choose 1:

COMM11040 Communication D Communication is an introductory college-level English course. Through a variety of assignments, successful students in this course will develop the reading, writing, critical and analytical skills essential to them as communicators in college and upon graduation. This course teaches writing through the critical reading of various fiction and non-fiction material and brings students with basic skills to college-level foundational skills. 56 hours.
COMMLL041 Communication Communication is an introductory college-level English course. Students exiting this course will demonstrate competence in grammar, sentence structure, and writing skills. Successful students in this course will develop the reading, writing, critical and analytical skills essential to them as communicators in college and upon graduation. This course teaches writing through the critical reading of various fiction and non-fiction material and brings students to college-level foundation skills. 42 hours.

The list of scheduled course offerings for this program is below. Please note that all offerings are subject to change. Not every course is offered every semester, so please consider this schedule when planning your academic path.

Program Length Approximately 2 to 2.5 years
Cost Approximately $400 per course plus textbooks
Intakes Fall, Winter, Spring
Application Process Students can register for courses without applying to the program


INFO 10276 and INFO 10277 must be taken before INFO10209.  All other courses may be taken in any order.

Course Code Course Name Fall
(Sep to Dec)
(Jan to Apr)
(May to Aug)
FINC10032 Financial Foundations     Online
INFO10276 Document Creation and Editing  Online    
INFO10277 Fundamentals of Word Online    
INFO10206 Digital Communications Online    
OADM10019 Professional Administrative Skills Online    
HRESCB172 Human Relations   Online  
INFO10207 Managing Electronic Data   Online  
INFO10208 Presentation Skills     Online
INFO10209 Document Production   Online  
KEYB10008 Keyboarding Online Online Online
COMM11040 Communication D An equivalent online course will be offered every semester. Also offered in class.
COMMLL041 Communication An equivalent online course will be offered every semester. Also offered in class.
OPELXXXXX General Education Option A variety of courses are offered each semester. Visit our General Education webpage.
Getting Started

Visit CE Get Started, your go-to online resource for getting started. You’ll find information on online tools and the wide range of student services available to you to support your success as a Mohawk College student and to help you achieve your future goals!

Login to MyMohawk
MyMohawk is the college portal used to access your student account information, email, grades and more. Your username and password can be found on the Continuing Education Acknowledgement of Registration & Student Account form that was sent to you after you registered for your course. Visit the Getting Started - MyMohawk Guide for step-by-step instructions.

Access Mohawk Email
On the MyMohawk Home screen you will see a link to Mohawk email. Visit the Getting Started – Mohawk Email Guide to learn how to set up your account on your devices.

Access MyCanvas
On the MyMohawk Home screen you will see a link to MyCanvas, Mohawk College’s Learning Management System. Visit the Getting Started - MyCanvas Guide for step-by-step instructions. Please note your course will not appear in MyCanvas until the scheduled start date.

Find your Classroom
Room assignments for Continuing Education are available on the WhereEnCampus Portal. Visit Room Listings for more information.

Find your Textbook
Use the Mohawk College Textbook Search to find your course materials.

Explore Contacts and Services

Online learning courses provide you with the opportunity to learn online, anywhere, at your convenience!  You can study at home or at work - wherever you like, whenever you like, within a predetermined time frame.

Courses are delivered over a set time period and are led by instructors. Most courses do not require that you be online at a certain time of day or night, but that you are active in the course during the schedule. There are scheduled start and end dates and you cannot start courses late nor finish early.

Visit the MyCanvas Course page for registration information and a step-by-step guide to get started. Please note your course will not appear in MyCanvas until the scheduled start date.

Learning Outcomes

Program Learning Outcomes, often referred to as ‘Program Standards', set out the essential learning that a student must achieve before being deemed ready to graduate.

In many cases these program learning outcomes were developed by the Ministry of Colleges and Universities (MCU) in consultation with employers and educators who are experts in the program field. To ensure the outcomes remain current and in line with industry needs, we invite our employers, graduates working in the field and current students to re-examine and update them during regular, ongoing program review focus groups.

Learning Outcomes

  • Apply scheduling, task coordination, and organizational skills to facilitate the completion of tasks and to meet deadlines in the workplace.
  • Demonstrate administrative skills to enhance the effectively operation of the workplace.
  • Locate and manage data and information from a variety from a variety of electronic and paper sources.
  • Use the Internet and its tools to conduct research.
  • Organize and process electronic and paper communications to assist the flow of information in the workplace.
  • Research, develop, and prepare draft reports substantiating the resources or services for the workplace using written and oral presentation techniques and appropriate technology.
  • Produce accurate business documents by a specified deadline using available computer technology.
  • Record financial information for the workplace within a specified time frame using appropriate document formats, procedures, and software.
  • Use effective interpersonal skills in the workplace to assist the completion of individual and team tasks and to promote the image of the organization.

*This information can be helpful for your resume or for interview talking points in this field.

Industries of Employment

  • Banking
  • Insurance Agencies
  • Educational Institutions
  • General Business Services
  • Industrial Sectors
  • Non-profit Organizations

Occupational Categories

  • Administrative Assistants
  • Customer Service Representatives
  • Receptionist

For more details on related occupations, job market information and career opportunities, visit the Government of Canada Job Bank.

Prior Learning Assessment & Recognition

Do you have skills from these courses, but lack a certificate? The PLAR process can help you earn a certificate faster. Visit the PLAR website or plar [at] (email PLAR) to arrange a Challenge Exam. A minimum of two weeks notice is required. A non-refundable fee will be charged.