Veterinary Office Management - 935

Mohawk College Certificate
Veterinarian with a dog
Program Length approximately 2 years
Cost approximately $390 per course plus textbooks
Intakes Fall, Winter, Spring
Application Process No application required (see Admission & Registration tab)

This program will prepare you to become a key member of the veterinary office and animal health care team with specific veterinary office skills and fundamental animal knowledge. Courses are designed specifically to the practice, procedures and tasks performed in a veterinary office setting which include: client relations, business communications, and an understanding of animal health care.

Courses are online, offering students flexibility when completing them. Exams are to be written in class during the final week of each course. Courses take about 5 to 10 hours per week to complete.

You do not need to apply to begin this program, simply ensure you meet the admission requirements (listed on the Admission & Registration tab) and then you may register for any available courses.

Provides students with a well-rounded skill set of knowledge and abilities to work effectively in the office environment of a veterinary office, association or business.

Contact Continuing Education

Continuing Education Health and Nursing

  • Basic computer skills are essential.

You do not need to apply to begin this program. Start by ensuring you meet the admission requirements listed above and then register for the courses listed in the Program of Studies when they are offered.  Some courses have prerequisites, so please check the Program of Studies for details. Find out how to register for a course.

Financial Assistance Information

osap checkmark icon Bursary funding may be available. Learn more about Financial Assistance Options for Continuing Education Students.

The program of studies displayed below applies to students starting the program in the current academic year. Students who began in other academic years may require different courses to be eligible to graduate. If you have questions regarding a strategy for completion contact Continuing Education - Health and Nursing.

Click on the Course number or Course title for more information on each course.

Visit the Textbooks page for information on ordering your course materials.

These courses are all offered every term. Courses that are currently not available (N/A) for registration will be available for registration next semester.

Mandatory Courses

Register Course number Course title Course Hours
Course description: Develop your understanding of customer service, the skills associated with identifying and meeting the needs of customers and fostering an environment that encourages repeat business.
Credits: 3
Course description: Focus on terminology specific to the veterinary office and develop the necessary language skills to communicate effectively within this setting. Word structure and terminology are studied to ensure that those working in the veterinary profession understand the doctor, their peers and their 'clients'.
Credits: 3
Course description: Designed for beginners in the animal health care field. The student will have basic knowledge of anatomy of the dog and cat, as well as ferrets and rabbits. Students will learn the importance of a clean organized hospital and obtain knowledge that will prepare them for the next stage of animal husbandry.
Credits: 3
Prerequisites: COMM10107
Course description: This course takes a more in-depth look at the procedures within the veterinary health care field. You will learn basic knowledge of physiology, biology of various small animals, as well as learn the importance of sanitation and safety within the veterinary workplace.
Credits: 3
Prerequisites: HLTH10062 and COMM10107
Course description: You will study a variety of medical procedures that are commonly seen within the veterinary hospital setting. You will understand zoonosis, as well as vaccinology and parasitology.
Credits: 3
Prerequisites: HLTH10071 and COMM10107 and HLTH10062
Course description: You will learn basic pharmacy techniques in veterinary practice. Learn about common medications used in common veterinary disease processes.
Credits: 3
Prerequisites: COMM10107 and HLTH10062 and HLTH10071 and HLTH10098
Course description: This course provides veterinary office staff with the knowledge of surgical procedures. Learn and understand the importance of a sterile surgical technique. Understand the difference between sterile veterinary procedures and clean/dirty procedures, and learn when to implement them. Learn protocols for various veterinary surgical procedures.
Credits: 3
Prerequisites: HLTH10098 and COMM10107 and HLTH10062 and HLTH10071
Course description: Learn administrative and clerical procedures specific to the veterinary medical office practice. Included are reception, appointment scheduling, telephone skills, and procedures. This course will stress the importance of proper preparation of veterinary records. Develop an understanding of invoicing, and how to function professionally within a veterinary clinic.
Credits: 3
Course description: The topics covered in this course include basics about equipment, monitoring devices, different methods and tasks involved in preparing animals for anaesthesia, monitoring and the post anesthetic period.
Credits: 3
Prerequisites: HLTH10062 and HLTH10071 and COMM10107 and HLTH10098 and HSCI10135

The list of scheduled course offerings for this program is below. Please note that all offerings are subject to change. 

Course Code Course Name Fall
(Sep to Dec)
(Jan to Apr)
(May to Aug)
BUSN10034 Building and Maintaining Customer Relationships




COMM10107 Veterinary Terminology




HLTH10062 Basic Animal Husbandry OntarioLearn OntarioLearn OntarioLearn
HLTH10071 Animal Husbandry II OntarioLearn OntarioLearn OntarioLearn
HLTH10098 Veterinary Lab Procedures OntarioLearn OntarioLearn OntarioLearn
HSCI10135 Basic Veterinary Pharmacology OntarioLearn OntarioLearn OntarioLearn
HSCI10138 Veterinary Surgical Procedures OntarioLearn OntarioLearn OntarioLearn
OADM10013 Veterinary Office Skills and Procedures OntarioLearn OntarioLearn OntarioLearn
VETR10000 Veterinary Anaesthesia OntarioLearn OntarioLearn OntarioLearn
Getting Started

Visit CE Get Started, your go-to online resource for getting started. You’ll find information on online tools and the wide range of student services available to you to support your success as a Mohawk College student and to help you achieve your future goals!

Login to MyMohawk
MyMohawk is the college portal used to access your student account information, email, grades and more. Your username and password can be found on the Continuing Education Acknowledgement of Registration & Student Account form that was sent to you after you registered for your course. Visit the Getting Started - MyMohawk Guide for step-by-step instructions.

Access Mohawk Email
On the MyMohawk Home screen you will see a link to Mohawk email. Visit the Getting Started – Mohawk Email Guide to learn how to set up your account on your devices.

Access OntarioLearn
Courses in this program are delivered through OntarioLearn. Visit OntarioLearn to access your course. Visit the OntarioLearn Course page for step-by-step instructions. Please note your course will not appear in OntarioLearn until the scheduled start date.

Find your Textbook
Use the Mohawk College Textbook Search to find your course materials.

Explore Contacts and Services 

Online learning courses provide you with the opportunity to learn online, anywhere, at your convenience!  You can study at home or at work - wherever you like, whenever you like, within a predetermined time frame.

Courses are delivered over a set time period and are led by instructors. Most courses do not require that you be online at a certain time of day or night, but that you are active in the course during the schedule. There are scheduled start and end dates and you cannot start courses late nor finish early.

Visit the OntarioLearn Course page to discover how to get started on OntarioLearn. Please note your course will not appear in OntarioLearn until the scheduled start date.

Visit Exams for Online Courses for everything you need to know about booking and writing your online learning exam.

Learning Outcomes

  • Students will understand and be able to complete basic communication with customers, doctors, other staff. Students will be able to collect, transcribe and report important information through accurate documentation and with professionalism
  • Students will prepare for, and assist with several common procedures both laboratory and examination room in a veterinary practice
  • Students will cover basic procedures involved in preparing for veterinary surgeries
  • Students will be able to understand the basic mechanism of action of the most commonly prescribed veterinary drugs and will have a basic working knowledge of the veterinary pharmacy
  • Students will develop an understanding of quality customer service and the skills associated with the needs of the customer, meeting those needs and fostering an environment that encourages customers to return

Career Opportunities

Students will have the skills and abilities to find work in a veterinary office, an agency or institution which deals with small animals or a business which specializes in the health care of small animals. Opportunities may include:

  • Office administrative staff in a veterinary-related business
  • Customer service staff in a veterinary-related business
  • Clerical support position in a veterinary-related business