Veterinary Office Management - 935

Mohawk College Certificate
Veterinarian with a dog
Program Length ~ 2 years
Cost ~$390 per course + textbooks
Intakes Fall, Winter, Spring
Application Process Students can register without applying

About this program

This program will prepare you to become a key member of the veterinary office and animal health care team with specific veterinary office skills and fundamental animal knowledge. Courses are designed specifically to the practice, procedures and tasks performed in a veterinary office setting which include: client relations, business communications, and an understanding of animal health care.

Courses are all online, offering students flexibility when completing them. Exams are to be written in class during the final week of each course. Courses take about 5-10 hours per week to complete

Continuing Education at Mohawk

Students can take just one or as many courses in the Program of Studies as they would like. If students complete all required courses from the Program of Studies, they can apply for the certificate. For further information on our Continuing Education programs click here. For information on credentials and how they differ from one another click here.

Online Experience

Students have free access to Microsoft Office 365, (which includes Microsoft Office 2013Lynda, and many other technological resources described below.

Financial Information

With Continuing Education, each course is priced individually and students only pay for the course(s) they choose to register for. For financial assistance related inquiries please click here or contact 1-844-767-6871. Keep in mind, course prices do not include textbook fees. Visit the Mohawk College Bookstore Textbook Search (opens in new window) for information on textbooks

Student Services


Our Accessible Learning Services Counsellors, Accessibility Support Officers, and Learning Skills Advisor/Adaptive Technologist work with students with disabilities to develop a personalized program of services and academic accommodations. For more information, click here.

Library Resources:

Find out about library computers available and how to borrow laptops and Chromebooks. For more information, click here.

Provides students with a well-rounded skill set of knowledge and abilities to work effectively in the office environment of a veterinary office, association or business.

Program Contact
Continuing Education Health and Nursing
  • Ontario Secondary School Diploma (OSSD) or equivalent (Mohawk Academic Upgrading, GED) OR 19 years of age or older.
  • Basic computer skills are essential.

You do not need to apply to begin this program. Start by ensuring you meet the admission requirements listed above and then register for the courses listed in the Program of Studies when they are offered.  Some courses have prerequisites, so please check the Program of Studies for details. Find out how to register for a course.

The program of studies displayed below applies to students starting the program in the 2018/19 academic year. Students who began in other academic years may require different courses to be eligible to graduate. If you have questions regarding a strategy for completion contact Continuing Education - Business.

Click on the Course number or Course title for more information on each course.

Visit the Mohawk College Bookstore Textbook Search (opens in new window) for information on textbooks.

These courses are all offered every term. Courses that are currently not available (N/A) for registration will be available for registration next semester.

Mandatory Courses

Register Course number Course title Course Hours
Course description: Develop your understanding of customer service, the skills associated with identifying and meeting the needs of customers and fostering an environment that encourages repeat business.
Course description: Focus on terminology specific to the veterinary office and develop the necessary language skills to communicate effectively within this setting. Word structure and terminology are studied to ensure that those working in the veterinary profession understand the doctor, their peers and their 'clients'.
Course description: Designed for beginners in the animal health care field. The student will have basic knowledge of anatomy of the dog and cat, as well as ferrets and rabbits. Students will learn the importance of a clean organized hospital and obtain knowledge that will prepare them for the next stage of animal husbandry.
Prerequisites: COMM10107
Course description: This course takes a more in-depth look at the procedures within the veterinary health care field. You will learn basic knowledge of physiology, biology of various small animals, as well as learn the importance of sanitation and safety within the veterinary workplace.
Prerequisites: HLTH10062 and COMM10107
Course description: You will study a variety of medical procedures that are commonly seen within the veterinary hospital setting. You will understand zoonosis, as well as vaccinology and parasitology.
Prerequisites: HLTH10071 and COMM10107 and HLTH10062
Course description: You will learn basic pharmacy techniques in veterinary practice. Learn about common medications used in common veterinary disease processes.
Prerequisites: COMM10107 and HLTH10062 and HLTH10071 and HLTH10098
Course description: This course provides verterinary office staff with the knowledge of surgical procedures. Learn and understand the importance of a sterile surgical technique. Understand the difference between sterile veterinary procedures and clean/dirty procedures, and learn when to implement them. Learn protocols for various veterinary surgical procedures.
Prerequisites: HLTH10098 and COMM10107 and HLTH10062 and HLTH10071
Course description: Learn administrative and clerical procedures specific to the veterinary medical office practice. Included are reception, appointment scheduling, telephone skills, and procedures. This course will stress the importance of proper preparation of veterinary records. Develop an understanding of invoicing, and how to function professionally within a veterinary clinic.
Course description: The topics covered in this course include basics about equipment, monitoring devices, different methods and tasks involved in preparing animals for anaesthesia, monitoring and the post anesthetic period.
Prerequisites: HLTH10062 and HLTH10071 and COMM10107 and HLTH10098 and HSCI10135
  • Students will understand and be able to complete basic communication with customers, doctors, other staff. Students will be able to collect, transcribe and report important information through accurate documentation and with professionalism
  • Students will prepare for, and assist with several common procedures both laboratory and examination room in a veterinary practice
  • Students will cover basic procedures involved in preparing for veterinary surgeries
  • Students will be able to understand the basic mechanism of action of the most commonly prescribed veterinary drugs and will have a basic working knowledge of the veterinary pharmacy
  • Students will develop an understanding of quality customer service and the skills associated with the needs of the customer, meeting those needs and fostering an environment that encourages customers to return

Industries of Employment:

Students will have the skills and abilities to find work in a veterinary office, an agency or institution which deals with small animals or a business which specializes in the health care of small animals.

Occupational Categories:

Office administrative staff, customer service staff in a veterinary-related business, clerical support position.

Questions about CE at Mohawk College? Please see our FAQ.