Technical Support Analyst

Acknowledgement of Completion
tech support

This online series of courses will help students attain the technical skills and knowledge technology support analysts need to support organizations through the delivery of quick, informed solutions to desktop-related problems as well as standard application development and project implementation.

  • Ontario Secondary School Diploma (OSSD) or equivalent (Mohawk Academic Upgrading, GED) OR 19 years of age or older.
Additional or Technical Recommendations

To be successful, students should have well developed skills with Microsoft Office including Word, Excel and PowerPoint.

Completion Requirement: 8 courses


Click on the course number below to check current availability and for registration information


Mandatory Courses

Course Number Course Name Course Description
COMP10108 A+ Essentials-Hardware This course prepares students for careers in the computer support service field. Emphasis is on IBM and IBM-type personal computers. Students gain a greater understanding of typical PC components and their relationship to the computer's operating system and peripherals.
COMP10121 A+ Essentials - Operation System Software This course along with A+ Essentials Hardware validates knowledge of basic computer operating systems, covering skills such as installation, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventative maintenance, with additional elements of security and soft skills. Completion of this course and the A+ Essentials hardware course will enable students to write the core CompTIA A+ Essentials Exam 220-601. The Essentials exam validates the basic skills needed by an entry-level service technician regardless of job environment. It is the first of two exams required to achieve one of the following three designations: A+ IT Technician - exam 220-602, A+ Remote Support Technician - exam 20-603 or A+ Depot Technician - exam 220-604. Students are required to book their own certification exam date with CompTIA. Certification exams are an additional cost. Candidates who are currently preparing to sit for a CompTIA A+ or Comp TIA Security+ exam, if you pass an exam and become certified by December 21, 2010, you will have a lifetime certification with no requirements for recertification or retesting.
COMP10215 Network+ Prepare to work in a network environment and gain knowledge in networking technologies, key concepts and TCP/IP. Helps you to prepare for the Network+ Certification exam offered through CompTIA.
HRES10013 Introduction to Project Management The basic principles of general project management that are covered include creation of work breakdown structures, using network diagrams and Gantt charges, preparing budgets, controlling resources and project termination, The techniques are based on a study of the typical project lifecycle.
INFO10273 Security+ Certification Preparation This course will prepare students to challenge the current Security+ exam. The CompTIA Security+ certification tests for security knowledge mastery of an individual with two years on-the-job networking experience with emphasis on security. This course will cover the following exam topics: communication security, infrastructure/device security, cryptography, access control, wireless, mobile, authentication, external attacks, vulnerability/risk management and organization security.
EDUC10115 Training for Technical Support Analysts Apply the four key theoretical concepts of technical support - needs analysis, developing learning objectives, program design/development, and costing and evaluation, to a real organization using the case method. Analyze the training needs of the organization; set objectives, design a training plan, and evaluate training within the company.
COMM10190 Technical Communications This course includes various technical writing problems that challenge the learner to generate practical solutions that are clear, focused and expressed in appropriate language style. The course assists learners to develop the sound thinking and planning skills that are fundamental to communicating successfully in technical fields. In addition, the computer will be used for online research, collaboration with other learners and formatting technical information to industry standards using text and graphics.
INFO10215 Windows 10 Learn to use Microsoft Windows 10 to properly operate your computer. Windows 10 uses a graphical/visual approach to performing operating system tasks. You will learn how to manage files, secure and customize a computer and more.