Frequently Asked Questions about COVID-19 (Coronavirus)

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General questions



Financial assistance

Changes to PPE Requirements at Mohawk College

General questions

What happens if a student or employee is confirmed to have COVID-19?

If an employee or student is confirmed to have the virus, the college will work with local Public Health officials to ensure appropriate actions are taken.

I feel ill. What should I do?

If you have symptoms of COVID, presume you have it and stay home to self-isolate immediately. Inform those you have been in contact with over the past 48 hours. This is how we will reduce transmission in our community.

  • Symptoms include fever, chill, cough, shortness of breath, loss of smell.
    • Any of: Fever/chills, cough, shortness of breath, decrease/loss of smell and taste
    • Or 2 of: runny nose, nasal congestion, headache, extreme fatigue, muscle or joint pain, sore throat
  • See Symptoms and actions
  • Self-isolate for five days until symptoms improve if you are fully vaccinated or under the age of 12. Those unvaccinated or immune compromised should isolate for 10 days. See government guidance on Isolating

COVID-19 testing is being prioritized to help protect those at greatest risk of severe illness and death, and those living and working in highest risk settings. This will help mitigate impacts on hospitals and the broader health system, and on society overall.

  • If you are a student and begin to feel ill, please notify your faculty member.
  • If you are an employee, please notify your supervisor.

Where do I go for information about COVID-19?

For community information and resources on COVID-19 please visit Hamilton Public Health's website.

Do I have to pay for parking?

All employees and students who will be coming to the Fennell, Stoney Creek campuses, and the Centre for Aviation Technology at the Hamilton Airport, will be required to purchase parking.

With many students continuing to study through a mix of in-class and virtual and remote learning, the Parking Office offers expanded and flexible parking permit options to accommodate a variety of parking needs.

Permits can be purchased online.

What happens if a student or employee has been advised to self-isolate due to living in close proximity to someone who is at high risk from COVID-19?

If an employee or student is in a situation where self-isolation is advised they should contact their manager or program area to advise them of their circumstances. We understand that these situations exist and we will do our best to work with the employee or student to find a solution.

I have a question related to a Mohawk College Corporate Policy.

Policies and procedures may be impacted by changes implemented as a result of the COVID-19 Pandemic. For more information on policy and procedure changes, please refer to the 'COVID-19 Policy Updates' section , or, where not posted, jessica.lapcevich [at] (email Jessica Lapcevich).

What is Mohawk doing to keep people safe as more students and employees return to campus?

The health and safety of the college community remains our top priority. Mohawk will continue to monitor the situation with the pandemic and adjust these plans if conditions change or we receive new direction from Public Health authorities. Access controls and measures such as mandatory masking and the college’s vaccination policy could be reinstated on short notice if conditions change.

Do I need to be vaccinated to stay in residence?

In consultation with Hamilton Public Health, the college is adopting a mandatory vaccination requirement for all students wishing to stay in the Residence starting in the Fall 2021 semester. International students are reminded that to be considered fully vaccinated, you must have received a vaccine that has been approved by Health Canada.

Why is Mohawk College charging for parking this year?

Mohawk College is re-instating paid parking to restore parking revenues that are essential to the ongoing maintenance and operation of the parking lots.

What parking options are available to students and employees who will not be on campus full time?

The Parking Office will be offering expanded and flexible parking permit options to accommodate a variety of parking needs. More information is available through the college’s parking website.

In addition to parking, campus is accessible by public transit and active transportation like cycling, walking, and rolling. For updates on these services and links to COVID-19 safety information for carpooling, ridesharing and transit, visit the Campus Access website.

Do the changes to parking apply to students and employees at the IAHS Campus at McMaster University?

Parking at the IAHS is managed by McMaster University. For information about parking at the McMaster University campus visit McMaster Parking.

What other transportation options are available to employees and students?

In addition to parking, campus is accessible by public transit and active transportation like cycling, walking, and rolling. For updates on these services and links to COVID-19 safety information for carpooling, ridesharing and transit, visit the Campus Access website.

Can I come to campus for assistance with Financial Aid/Admissions/Registration/ International Student Services?

The Square services (Financial Assistance, Admissions, International Student Services, Registration, etc.) are currently not available in-person at our campuses; however, they are still available to you online. Refer to The Square - Student Services page on our website for more information on how to access these services.

Can I come to campus for IT tech support?

The IT Service Walk-Up Desk located in C120 at the Fennell campus is open for laptop loans and support, Monday to Friday from 7:30 a.m. to 4:30 p.m. Please refer to the Student Tech Support page of our website for more details on service availability.

How do I obtain a ONE card?

The ONE Card and Parking Office ( I130), will be open by appointment only for ONE Card pick up. Students and Staff can obtain a ONE Card by submitting their picture online. When the photo is approved an email will be sent with a link to book an appointment for a pick-up time.

Can I bring food to campus?

Each campus has designated spaces where you can eat. These spaces have been clearly signed, have seating and are cleaned regularly. Food or beverages should not be consumed in the hallways or classrooms.


I don't have a computer, how can I access online learning?

The College has a limited number of laptops and chromebooks for loan to students who do not have access to online learning from home. If you need to borrow a laptop or Chromebook, contact the IT Service Desk.

For information on Chromebooks versus laptops refer to the Chromebook Tech Guide.

For students registered with Accessible Learning Services who require a laptop for accommodation needs, email: als [at] (als[at]mohawkcollege[dot]ca).

Directions regarding the collection and return of the laptop will be provided when your loan has been confirmed with IT.

Where can I find information about my Co-op Work Term and COVID-19?

For more information regarding Co-op work terms and COVID-19, please visit the Frequently Asked Questions for Co-op Students or contact your Co-op Specialist.

Can I still request a transcript?

Yes, students can still request a transcript through My Mohawk. Transcripts will be sent electronically. Questions regarding transcripts can be sent to ask [at] (ask[at]mohawkcollege[dot]ca).

I need something from the College confirming I am a registered student, how do I get this?

Please email verifications [at] (verifications[at]mohawkcollege[dot]ca) for support. Please note that during the campus closure we are NOT able to process any requests received via fax.

What is the withdrawal deadline?

Please see our academic dates website for more information by semester, and see the exceptions term program which applies to some programs.

When will I know what the specific plans are for my program?

Program start dates and details such as which programs will have in-person components will be posted to the Program Delivery webpage as soon as they are available.

What is Mohawk doing to help students prepare for virtual/remote delivery? Will there be supports for students?

To support your learning in a virtual/remote environment, we have developed a dedicated toolkit available to all students. This toolkit will help prepare you for embarking on your studies and will connect you with services to support your student experience.

My program is online and I want to be in-person.

Modifications to the program delivery mode (e.g. in-person, remote/online, or a mix of in-person/online) may not be possible. You may wish to speak to your Program Coordinator or Student Success Advisor to discuss your options.

My program is in-person and I want to be online.

Modifications to the program delivery mode (e.g. in-person, remote/online, or a mix of in-person/online) may not be possible. In order to meet Ministry, accreditation, and/or college learning outcomes and course/program requirements, on-campus learning activities (e.g. labs, experiential learning, clinical) may be required as a component of your program of study. You may wish to speak to your Program Coordinator or Student Success Advisor to discuss your options.

Will the Digital Creativity Centre be open? How can I get academic technology support?

You can get support through Academic Technology Services, both in person and virtual from 8:30 am – 4:30 pm Monday – Friday.

In Person (Fennell Campus Room EA105)
The Digital Creativity Centre (DCC) and Tech Bar will reopen on Monday, February 28.

Virtual Services
The Virtual DCC and Tech + Connect services includes options for support using chat, video calling or screen sharing.

Virtual Collaboration
Students are welcome to use the Virtual DCC for online collaboration complete with private rooms, digital whiteboards and screen sharing.


Why is there no discount on tuition when I do not have classes on campus?

We appreciate the desire for a full campus experience and questions related to tuition and fees refunds.

Mohawk is committed to delivering a high-quality learning experience, a ministry-approved curriculum and a full array of student services.

The courses scheduled have been designed to ensure that all learning outcomes are met, and students will receive the education they expect from Mohawk. Student services and supports continue to be available to students in virtual delivery and in person. In addition, new websites and support programs have been added. For more information on Winter 2022 program delivery, visit the Summer 2022 Program Delivery page.

For these reasons there will be no tuition discount.

Financial assistance

Visit the Financial Assistance Frequently Asked Questions webpage.

Changes to PPE Requirements at Mohawk College

What PPE is required when on a Mohawk College campus?

Anyone coming to a Mohawk College campus is strongly encouraged to bring and wear a mask as an added layer of protection against the COVID virus. The use of masks is not mandatory at this time but may be reinstated on short notice if conditions change.

Please be kind to others and show respect for the choices people make around masking.

Disposable masks will be available for anyone who wants one at the Security offices at each campus.

Attention students and employees at the IAHS campus.

All students and employees at Mohawk College’s Institute for Applied Health Sciences (IAHS) campus are reminded that they are required to follow McMaster protocols while attending that campus. Following the announcement that McMaster University has extended its mask mandate until the end of May 2022, this means all IAHS Mohawk students and employees must wear a mask in all indoor settings, including classrooms, libraries, crowded spaces and close workspaces until that mandate ends.

What is the proper way to put on and remove PPE?

Please refer to the Health Protocols section of our website for information on how to safely put on and remove face masks, face shields and other required PPE.