Frequently Asked Questions for students about COVID-19 (Coronavirus)

General Questions

I feel ill. What should I do?

Please stay healthy, and please stay home if you are not feeling well or concerned you may have been exposed to COVID-19. It’s the best thing you can do for your fellow students and the college community.

If you suspect you have COVID-19 symptoms please visit https://covid-19.ontario.ca/ to take a self-assessment and determine how to seek further care.

Where do I go for information about COVID-19?

For community information and resources on COVID-19 please visit Hamilton Public Health's website.

Will I get a refund on parking?

Mohawk College will be issuing parking permit refunds for Winter 2020. Students who have paid for parking at our Fennell or Stoney Creek campuses will receive a prorated refund within 6-8 weeks.

Will students get a refund for Winter 2020 fees?

There will be no fee refunds for the Winter semester. The Student Services team was able to provide uninterrupted services to students digitally when classes moved on-line, while the loss of access to athletics was due to circumstances beyond the college’s control.

Will Mohawk College be discounting tuition for the Spring/Summer semester since classes will be online?

There will be no tuition discount for the Spring/Summer semester. Mohawk College is committed to delivering its curriculum with quality. The courses scheduled for the Spring/Summer semester have been designed to ensure that the learning outcomes are met, and students will receive the education they expect from Mohawk.

Some non-tuition related fees will be eliminated for the semester. Students will not be charged any fees for athletics or recreation programs or fees associated with the college’s SafeWalk program. All remaining fees will be charged as stated in the fee schedule as the services covered by these fees will be fully available to students online.

What if there is another provincial lockdown during the Fall semester?

Mohawk’s plan is flexible and can be easily scaled up or down to accommodate any changes along the way. This may include increasing in-person delivery if the situation improves and Public Health authorities decide to ease restrictions, but it would also allow us to more easily maintain a remote/virtual environment if conditions were to change once again.

It is important to emphasize that Mohawk’s plans for the Fall 2020 semester are based on current information. As we have learned with the COVID-19 pandemic, the situation can change very quickly, and we may be forced to alter or change our plans unexpectedly in the weeks and months ahead.

On what scientific evidence are you basing your plan to offer labs, simulations and assessments in face-to-face settings on campus in the Fall?

Our plan for the Fall semester is based on information available to the college at this time. The plan is flexible and can be adapted to any changes that may come. The health and well-being of our students and employees remains our highest priority and is the key guiding factor in our decision-making process.

How exactly will the required physical distancing protocols mandated by provincial and federal health agencies be achieved at Mohawk?

Any physical distancing or safety protocols that are to be put in place will follow the direction provided by Public Health authorities and will be communicated to employees and students prior to the start of the semester.

Will the college be testing students and employees for COVID-19?

The college will not be testing people for COVID-19 as this is the responsibility of the province’s health care sector.

What happens if a student or employee is confirmed to have COVID-19?

If an employee or student is confirmed to have the virus, the college will work with local Public Health officials to ensure appropriate actions are taken.

What happens if a student or employee has been advised to self-isolate due to living in close proximity to someone who is at high risk from COVID-19?

If an employee or student is in a situation where self-isolation is advised they should contact their manager or program area to advise them of their circumstances. We understand that these situations exist and we will do our best to work with the employee or student to find a solution.

 

Studies

I have been accepted to a program and I am due to start in May. Will this impact my studies at Mohawk?

Students who had planned on starting a new program this Summer semester are asked to contact coach [at] mohawkcollege.ca for more information on our Summer programs.

Will I need to pay fees for the Spring/Summer semester?

Students enrolled in the Spring/Summer semester will not be charged any fees for athletics or recreation programs or fees associated with the college’s SafeWalk program. All remaining fees will be charged as stated in the fee schedule as the services covered by these fees will be fully available to students online.

Students may notice a fee on their statement related to David Braley Athletic and Recreation Centre (DBARC). This fee is associated with a longstanding agreement between the Mohawk Student Association and the college to repay the original costs of the building. It is not related to fitness centre or any of the services offered at the facility.

Will I need to pay a late fee if my deposit for the Summer semester is late?

Questions regarding payments for new and returning students for the Summer semester should be directed to ask [at] mohawkcollege.ca. Students can also refer to the Academic Calendar available on the website for current dates and deadlines. These dates are subject to change.

Will there be a penalty if I drop course now that the deadline has passed?

We understand that some students may have been waiting for grading in specific courses where they contemplated an academic withdrawal without penalty. The current date of March 20 will be extended by a full week to March 27. Students, thinking of withdrawing without academic penalty should continue to monitor this website.

I don't have a computer, how can I access online learning?

The College has a limited number of laptops and chromebooks for loan to students who do not have access to online learning from home. If you need to borrow a laptop or chromebook you can email us at helpdesk [at] mohawkcollege.ca, phone us 905-575-2199 or go online through our Information Technology Portal.

For information on chromebook versus laptop refer to the link below: https://library.mohawkcollege.ca/tech-guides/chromebooks

For students registered with Accessible Learning Services who require a laptop for accommodation needs, email: als [at] mohawkcollege.ca.

Directions regarding the collection and return of the laptop will be provided when your loan has been confirmed with IT.

Should I continue to work at my unpaid student placement (clinical, field, practicum)?

Mohawk College has suspended all learner placements until further notice. This important decision has been made with concern for the health and safety of our students and our community in mind. Clinical and Field Placement Specialists are in the process of contacting students, placement agencies and employers to ensure they are aware of our decision.

Please watch the Student Information page for updates.

Can I continue my winter co-op work term?

Students are able to remain with their winter co-op employer if both parties (student and employer) agree that COVID-19 safety measures are implemented at the workplace and the student is comfortable continuing. Students are encouraged to work from home, where possible. In order to maximize student safety, both the employer and student should comply with government issued mandates. Work terms ended prematurely as a result of COVID-19 concerns will not be subjected to academic penalty.

If students have questions, they should contact their Co-op Specialist.

Is the co-op work term for spring cancelled?

At this time, all spring co-op work terms are scheduled to begin for May 2020 (except for programs that have had their semester extended). Should the college determine the start date needs to change, all co-op students and employers will be contacted directly.

If students have questions, they should contact their Co-op Specialist.

Can I still request a transcript while the College campus is closed?

Yes, students can still request a transcript through My Mohawk. Students should note that we are unable to mail out copies of transcripts while the campus is closed and that transcripts will be sent electronically. Questions regarding transcripts can be sent to ask [at] mohawkcollege.ca.

I need something from the College confirming I am a registered student, how do I get this?

Please email verifications [at] mohawkcollege.ca for support. Please note that during the campus closure we are NOT able to process any requests received via fax.

I submitted an exemption request, what is happening with this?

During the campus closure we are unable to accept any documentation in-person or through the mail. Students who have submitted an exemption request or would like to for the Summer semester are asked to contact coach [at] mohawkcollege.ca for more information on how we are managing exemptions.

What is the withdrawal deadline?

Please see our academic dates website for more information by semester, and see the exceptions term program which applies to some programs.

Why do students still need to pay the ancillary fee for DBARC?

Students may notice a fee on their statement related to David Braley Athletic and Recreation Centre (DBARC). This fee is associated with a longstanding agreement between the Mohawk Student Association and the college to repay the loan taken out by the College for the construction of the building. It is not related to fitness centre or any of the services offered at the facility.

What are Mohawk’s plans for the Fall 2020 semester?

Mohawk’s plan includes the delivery of lecture-based program components in a remote/virtual environment while all required face-to-face deliveries (eg. labs, simulations, assessments, etc.) will be delivered on campus.

What is Mohawk doing to ensure I get the education I paid for?

Our plan for the Fall 2020 semester will allow us to ensure a quality educational experience for our students while meeting program learning outcomes.

When will I know what the specific plans are for my program?

Your program area is working out the details of its plans and will communicate them to you once they are available. You will also have the opportunity to participate in virtual sessions with representatives from your program area to hear more about program specific plans and to give you an opportunity to ask questions. Please watch for these details to be communicated in the coming weeks.

What is Mohawk doing to help students prepare for virtual/remote delivery? Will there be supports for students?

To support your learning in a virtual/remote environment, we are developing a dedicated module that will be available free to all students. This module will include a broad range of skill development that is customized to the current learning environment. We anticipate having this ready for you to use by August 8, 2020.

And if you need more help, we will be there for you. All of our counselling and support services will continue to be available online or by telephone. You can learn more about the services available by visiting: https://www.mohawkcollege.ca/covid-19-coronavirus/information-and-support-for-students-during-covid-19/online-student-services

Will Mohawk College be open in September? Will classes be online in September?

The Fall 2020 semester at Mohawk College will be a combination of remote/virtual learning and in-person delivery. Lecture-based program components will be delivered in a remote/virtual environment while all required face-to-face deliveries (eg. labs, simulations, assessments, etc.) will be delivered on campus. The college is also working through the changes that may need to happen in order to maintain physical distancing in classrooms, common areas and service delivery points throughout our campuses.

Mohawk’s plan is flexible and can be easily scaled up or down to accommodate any changes along the way. This may include increasing in-person delivery if the situation improves and Public Health authorities decide to ease restrictions, but it would also allow us to more easily maintain a remote/virtual environment if conditions were to change once again. Regardless of how your courses are delivered you can be confident that it will meet the learning outcomes for your programs, while ensuring the quality educational experience you expect from Mohawk.

 

Financial Assistance

Visit the Financial Assistance Frequently Asked Questions webpage.