Records and Information Management Certificate FAQs

What is records and information management?

Corporations recognize that business information is a resource, equal in importance to such resources as personnel or raw materials. As information technology becomes more sophisticated, as costs of equipment and space increase, as governments continue to regulate the keeping of records and as competition among businesses intensifies, control of information records becomes even more important. Records and information management is the application of proven management techniques to the creation, maintenance, storage, retrieval and disposition of information within business organizations to lower record keeping costs and to increase operational effectiveness and efficiency.

What are the career opportunities?

All types of businesses and organizations have a need for records and information management. For example, all three levels of government - municipal, provincial and federal - need the services of information specialists, as do insurance companies, banks, retail organizations, manufacturing companies and law firms. Career opportunities are most prevalent in medium to large companies.

What does the records and information professional do?

The records and information professional promotes the efficiency of the organization by ensuring that only useful information is maintained and that it is maintained in a systematic way. The records manager may generalize as a corporate records and information manager or specialize in one area of records management such as archives, forms and report management or image technologies. The records manager may manage several staff members so supervisory skills are essential. Technology plays an ever increasing role in the keeping and transfer of information and, therefore, familiarity with computers and software, enabling evaluation and selection, is important.

Who should take this program?

Individuals who are attracted to records and information management are well-organized and have experienced first-hand the importance of being able to find the right information at the right time in the right format. The need for attention to detail does not deter these individuals who have usually gained experience in the office world prior to enrolling in the program. Records managers have excellent communication skills and can interact effectively with staff at all levels in an organization. They are able to see records management in the context of the organization as a whole and to contribute to development of effective policies and procedures designed to control information flow.

Can I complete the entire Records and Information Management Certificate online?

Yes, you can complete the certificate online through distance education. All of the courses can be taken in this format with Mohawk College or with other colleges that offer our courses through OntarioLearn.

How are the courses offered?

Courses are offered on a semester basis, three times a year (Fall, Winter, Spring). All courses have a set start date, end date and due dates for assignments. Instructions for accessing your course can be found on our OntarioLearn Courses web page.

What are the computer requirements?

You will need regular access to a computer with an internet connection. High speed broadband access (LAN, Cable or DSL) is highly recommended. Some courses have more advanced system requirements.

A browser that supports graphics - one that uses software to display and interact with various images on a web page, such as Safari, Firefox, Internet Explorer, Google Chrome - is required. Note, it may be necessary to upgrade your web browser.

If you have a personal computer (PC):

  • Windows XP, Vista, 7, 8, 8.1, 10 are compatible operating systems
  • Web browsers supported include Firefox, Chrome, Internet Explorer 10 or higher

If you have a Macintosh computer (Mac):

  • Compatible operating systems include OS X
  • Web browsers supported include Firefox, Chrome or Safari 


Most courses require word-processing software. Individual courses may have additional software requirements such as programs for playing audio or video, or a specific software application. In some instances, it may be necessary to upgrade your version of Flash or Java to meet course requirements.

Technical requirements:

Please ensure you have a personal computer (PC) or Macintosh (Mac) computer available for your courses with OntarioLearn. While mobile devices may allow some participation in the course, they are not guaranteed to meet all your coursework needs.

Mobile Apps:

Depending on the Learning Management System used for your course, you may have access to some of the course elements though tablets and smartphones. We recommend students do not attempt quizzes when using a mobile device, such as a smartphone or tablet, due to compatibility issues. 

When can I register?

  • Fall semester registration begins in early August
  • Winter semester registration begins in mid November
  • Spring semester registration begins in late March

Registration dates and instructions are posted on the website approximately three weeks before the beginning of each registration period. There is no separate admission process for the program - just register for individual courses. Registration, once open, is done on a first-come, first-served basis.

How do I know which courses are offered each semester?

A list of the courses available in a given semester is posted on the website approximately three weeks before registration begins for that semester. To access the list, visit the Program of Studies tab on the Records and Information Management  program page.

How do I register?

You can register online, fax, mail or in-person. Read more about the various registration methods.

How much does it cost?

There is no overall program fee; you pay only the tuition fees and textbook fees for each individual course. Fees are based on the length of a course. Because fees change, they are listed for only those courses scheduled to run in the upcoming semester.

Where do I start in the program?

You can begin with any course that does not have a prerequisite. Course prerequisites must always be met.

How are the courses run?

You will use the online course area to check the information that your instructor has posted regarding what to do each week of the course, what the assignments are, when they are due, when chats will be held, etc. Assignments are posted in the online course area. Some courses have online chats that are held every 2 or 3 weeks, generally in the evenings during the week. This is where the instructor and students are online together to communicate live. The instructor will review course material and answer any questions that you may have. If you cannot attend the chat, you may view the chat archive later.

What about textbooks?

Textbooks need to be ordered online and paid for separately. You can go to the Campus Store website and enter your course code to find out the cost of required texts. Do not order textbooks until you have received confirmation of your course registration; the bookstore does not accept returns.

Most courses in the Records and Information Management program do not have textbooks; the content is posted online by the instructor as weekly lectures.

Are the courses self-paced online courses?

No, every course has a fixed start and end date and due dates for assignments. You can submit assignments early if you wish, but the instructor will not return the assignment mark until after the due date.

If a course is full when I register, can I be put on a waiting list?

Yes, you may ask to be put on a waiting list for a course if it is full. If a registered student withdraws during the first 6 days of a course, staff in the Student Services area will contact people who are on the waiting list to see if they would still like to register. Students cannot join a course after the first week of the course. Waiting lists are not kept for subsequent terms; you will need to register again for your preferred course in the next term that it is offered.

Are there any special policies for courses in the Records and Information Management program?

It is the expectation that students express themselves effectively. All written assignments must meet the standard of English required in records and information management work. If, in the judgement of the instructor, assignments submitted do not meet the required standard, they will be returned to the student for revision. Mistakes in grammar and spelling will be reflected negatively in the marks allocated to assignments.