Please outline the details below.
If you have a complaint or concern, please:
- Talk to us. We encourage you to work directly with the point of service that you are not happy with - we are trained, will listen and are eager to make it right.
What You Can Expect
If this is a formal complaint please check this box
- Formal complaints will be acknowledged in writing within five (5) business days.
- We will ensure that steps are taken within seven (7) business days to begin resolution of the complaint, and inform you about the process and the timetable for resolution.
- When it is not possible to resolve the complaint within the stated timeframe, we will advise you on progress.
- We will inform you of the outcome and the action taken to resolve the complaint.