Job Ready Toolkit

 

person receiving cover letter support from city school by mohawk

Job Ready Toolkit

Receive a certificate of completion for each 4-week session and a program completion certificate for successfully completing all six parts.
Apply online or call 905-575-2489.

teen learning a skills profile

Skills Profile

February 6 - March 2
Tuesdays and Fridays
9:30 am - 11:30 am 
Eva Rothwell Centre, 460 Wentworth St N. Hamilton

Topic Overview »

Introduction

To be successful in the classroom or the workplace a person must be aware of the skills they possess and want to build, and also be aware of qualities that have a negative impact on their success. Enhancing your existing skills will provide more opportunities to succeed in your future endeavours.

Module Description

This module will focus on skill identification and self-assessment. Students will be exposed to the academic, personal management, and teamwork skills required to succeed in the classroom and the workplace. In addition, the importance of academic integrity, goal setting and time management will be discussed.

Module Objectives

To provide students with a skills profile to help increase their probability of success in education and employment. At the end of the module the students will have:

  • Completed a Skill Identification profile.
  • Become aware of the impact of these skills.
  • Engaged in Self-Assessment exercises.
  • Discussed the benefits of these exercises.
  • Spent time learning about the fundamental, personal management, and teamwork skills to help development and contribute productively.
  • Developed a goal.
  • Reviewed time management principles.

woman receiving cover letter support

Cover Letter, Resume & Portfolio

March 6 - March 27
Tuesdays and Fridays
9:30 am - 11:30 am 
Eva Rothwell Centre, 460 Wentworth St N. Hamilton

Topic Overview »

Introduction

Who you are and how you present yourself on paper when applying for a job is critical to your success in securing an interview. By identifying your appropriate/applicable skills and researching your potential employer you will have a distinct advantage.

Module Description

Resumes, Cover Letters, and Portfolios. Who you are and how you present yourself on paper when applying for a job is critical to your success in securing an interview. By identifying your appropriate/applicable skills and researching your prospective employer you will have a distinct advantage. 

Module Objectives

To provide the students with the cover letter, resume, and portfolio tools to be successful in achieving employment. At the end of the module the students will have:

  • Reviewed the guidelines for a 4 paragraph cover letter
  • Prepared a 4 paragraph cover letter based on applying for a job advertised in the paper
  • Identified applicable skills and included them in the cover letter
  • Discussed the various types of resumes and chosen the one that best suits their needs
  • Presented a resume for critique
  • Been taught the importance/advantages of a portfolio
  • Learned how to create a Personal Mission Statement
  • Created a professional portfolio
  • Learned the importance of networking through social media

person in interview

Interview Skills

April 3 - April 27 
Tuesdays and Fridays
9:30 am - 11:30 am 
Eva Rothwell Centre, 460 Wentworth St N. Hamilton 

Topic Overview »

Introduction

Securing an interview and surviving the interview process to gain employment can be a frightening experience. Understanding the process and its various elements can alleviate these fears.

Module Description

This module will focus on the key activities to assist students in being well prepared for the successful pre-interview, interview and post-interview processes. Students will be exposed to a number of fundamental principles of the interview process. These principles include: Interview Preparation; Resume, Cover Letter & Portfolio Review; Interview Techniques; Commonly Asked Questions; Stages of the Interview.

Module Objectives

To provide you with new strategies for improving your interviewing skills. At the end of the module the students will have:

  • Reviewed underlying fundamental principles of the interview process
  • Spent time discussing the various components of the process
  • Been given an opportunity to review their resume and cover letter
  • Been given an opportunity to review their portfolio
  • Been provided with strategies for answering the most difficult questions
  • Discussed the various types of interviews and the underlying themes

group of people working

Building Relationships

May 1 - May 25 
Tuesdays and Fridays
9:30 am - 11:30 am 
Eva Rothwell Centre, 460 Wentworth St N. Hamilton

Topic Overview »

Introduction

Success within customer service depends on the ability to establish and maintain effective working relationships. This involves clearly defining what customer service means, who our customers are, and developing strategies to address their needs.

Module Description

This module will focus on quality and service in the business environment, including the critical importance of building strong relationships. You will be exposed to a number of fundamental customer service principles, reinforcing the philosophy that service to all customers, both internal and external, must be considered. Total Quality Management will be addressed to establish that quality and service is a cross-organization responsibility. ISO designation will be reviewed providing a basic knowledge of the customer-driven steps to certification and the potential benefits that can be realized.

Module Objectives

To provide students with new strategies for improving their relationship building skills. At the end of the module students will have:

  • Spent time identifying various relationship building factors that lead to providing exceptional customer service
  • Reviewed underlying fundamentals of customer service
  • Been given an opportunity to discuss problem-solving 
  • Considered their personal development challenges within customer service and worked to resolve them
  • Discussed the benefits of Total Quality Management and associated philosophies

group discussing a problem

Dealing with Difficult People

May 29 - June 22 
Tuesdays and Fridays
9:30 am - 11:30 am 
Eva Rothwell Centre, 460 Wentworth St N. Hamilton
Apply online or call 905-575-2489.

Topic Overview »

Introduction

Dealing with difficult people can be time-consuming and frustrating, as well as productive and rewarding. In an age where the ability to communicate and survive in a team environment is critical to personal and corporate wellbeing, it is essential to identify the various types of difficult people and develop effective strategies for dealing with them and for making them part of the team.

Module Description

This module will focus on the critical importance of building strong relationships through the resolution of differences. The students will be exposed to a number of fundamental principles of conflict resolution. These principles include: interpersonal communication styles, conflict and negotiation, coaching and empowerment, problem solving and creativity and team building skills. In addition, the impact of strong leadership and the ability to cope with the stress incurred dealing with these difficult situations will be discussed in an effort to further develop and sustain good relationships.

Module Objectives

To provide you with strategies for improving your ability to handle difficult people and associated situations. At the end of the module the students will have:

  • Reviewed underlying fundamental principles of dealing with difficult people and the theories of managing people
  • Spent time identifying various factors and strategies that lead to resolving differences in an effort to maintaining personal and workplace morale, stressing the importance of cooperative behaviours
  • Identified behavioural types/personality differences and discussed methods of accommodating them
  • Been given an opportunity to discuss coaching and empowerment and its impact
  • Considered the influence of problem-solving with creativity in the workplace
  • Discussed the benefits of group dynamics and working in teams

woman in a leadership role

Leadership

June 26 - July 20 
Tuesdays and Fridays
9:30 am - 11:30 am 
Eva Rothwell Centre, 460 Wentworth St N. Hamilton
Apply online or call 905-575-2489.

Topic Overview »

Introduction

Effective leadership requires a very well-defined skill set. This involves clearly understanding the definition of leadership, the associated qualities, and the impact of those qualities on the organization.

Module Description

This module will focus on effective leadership in the workplace. The students will be exposed to a number of principles associated with leadership. These include a general definition, qualities required to be successful, motivation, building trust, empowerment, delegation, and building teamwork skills. In addition, the impact of effective communications and assertive listening will be discussed.

Module Objectives

To provide information to support you as you discover your leadership skills and how to apply them in a workplace setting. At the end of the module students will have:

  • Spent time discussing the pathway to effective leadership
  • Reviewed a variety of associated topics related to effective leadership
  • Been given a chance to share any leadership roles they have had
  • Discussed the impact of effective leadership in a number of real-life scenarios
  • Reviewed trust-building and teamwork skills and their effect on leadership