The chat service provides real-time, live help online. Access the Library Chat for library information and research-type questions and the Technical Chat for technical support with online college tools such as eLearn, ePortfolios, MyMohawk, etc. Staff monitor the service and will text with you to answer your questions. The chat service is intended for the Mohawk College community of students, faculty and staff. We regret that we can provide only a limited level of service to those unaffiliated with Mohawk College.
How to Chat
Type your question into the chat widget window to get started. No special software is required to use the service. Be sure to keep the chat widget open during the session. It may take a moment for a library staff person to answer, particularly during peak periods – please be patient.
Types of Questions Answered
The chat service is meant to answer quick library information/research-type and technical support questions. For more complex questions, we ask that, if possible, you visit us in-person at any of our locations so that we may assist you. We may also follow up via email with further information. Typically, chat sessions last under 20 minutes.
How to get help if the chat service is closed
Assistance is provided in-person, via phone and via text (SMS: 289-277-0114) during our hours of service. You can also contact us via email and we will aim to respond within one business day (Monday – Friday, 8:30am – 4:30pm). If your question is of a technical nature, please use our Technical Reporting Form. You may also wish to review our Frequently Asked Questions.
Your privacy is important to us! Chat logs are kept for reporting purposes and can only be accessed by Mohawk College library staff. They are not shared outside of the library department.