Supportive Care Assistant

One year or less
Discover a new career, gain work experience, and make a difference in your community through a new fully subsidized micro-certificate developed to address the labour shortages in the long-term care and home care sectors.

Intake dates:

  • July 5th, 2021
  • August 16th, 2021

    Program Highlights

    The micro-certificate includes approximately six weeks of online training and a four-month paid work placement. The program can help accelerate the next step of a student’s career if they choose to pursue further studies and become a fully certified Personal Support Worker

    What you'll learn

    Students will gain experience to help them prepare for a career in the sector while providing much-needed support to long-term and home care staff. As a supportive care assistant, the student will assist Personal Support Workers and the healthcare team in supporting clients. The role involves performing non-clinical activities which could include: 

    • Assisting with meals 
    • Assisting with cleaning and disinfecting 
    • Stocking materials required by clients and health care staff 
    • Making clients’ beds, cleaning their rooms and other areas 
    • Providing companionship, comfort, and support  
    • Assisting with moving about and accompanying clients as they move about 
    • Participating in activities with clients 

    Program Length

    One year or less

    Tuition and Fees

    This program is sponsored by the Canadian Federal Government. Government funding fully covers tuition. Students will not directly receive these funds.


    Admission Requirements

    Supportive Care Assistant (SCA) / Assistant-préposé en soutien aux soins (APSS)

    Minimum mandatory admission requirements:

    • Must be 18 years of age
    • Must be a Canadian citizen, permanent resident or person who have been granted refugee status in Canada.
    • Legally entitled to work in Canada according to the relevant provincial legislation and regulations
    • English/French as first language speaker – proof of proficiency as determined by each jurisdiction. (Quebec Secondary III credits in language of instruction. Grade 10 English (most provinces) or college admission testing may be used as an equivalency. Visit English equivalences across provinces chart.
    • ESL or FSL applicants - demonstrated English (IELTS 6.0*; CLB 6; CEFR B2) or French proficiency (CLB 6; DELF/DALF B2; TFI B2/650; TEF B2 (6); TCF B2 (4), 400-499) or equivalency as determined by college/institute

    Optional recommendations (should be included in recruitment materials)

    • Interest in working with seniors
    • Able to communicate effectively with strong interpersonal skills
    • Strengths include empathy, resilience, and sensitivity
    • Regular access to a PC or MAC computer with an internet connection and recent versions of Google Chrome or Internet Explorer installed
    • Basic computer skills
    • Access to transportation for work placement(s)
    • Availability to work shifts (evenings/nights/weekend(s)
    • Physically able to stand/walk with some bending, twisting, and lifting

      Note - May be exposed to communicable disease

    *6 = Competent user Has generally effective command of the language despite some inaccuracies, in appropriacies and misunderstandings. Can use and understand fairly complex language, particularly in familiar situations.

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    Experiential Learning

    How you'll gain skills

    • After completing the required modules, students will be connected to an employer. 
    • Students are required to complete 560 hours over 4 months.  
    • Demonstration of learning will be provided to the delivery institution liaison through a learning plan, record of hours, student skills checklist, preceptor evaluation, and student self-evaluation of the program competencies. 
    • Students must achieve all program competencies to receive their micro-credential.



    Mohawk Pathways 

    Upon successful completion of all the requirements, students will be granted a micro-certificate. The student may wish to further studies. If they choose to do so, they may receive recognition for the micro-certificate towards the new training. Please note that the student would have to meet the admission requirements for the new program.

    To learn about using the Prior Learning Academic Record (PLAR) process towards the Personal Support Worker program, email sca [at]

    Your future career options

    Working alongside a Health Care team in Long term care, retirement and home care settings.

    Where you could work includes

    • Nursing homes
    • Retirement homes
    • Home Care settings

    Course Overview & Descriptions

    Module 1 Professionalism

    As a supportive care assistant, it is important to understand your role within the interprofessional team. You will engage with the client and interprofessional team members to support the client's well-being by demonstrating professionalism, accountability and confidentiality to the client, families, interprofessional team members, and employers. This module provides the background information and skills needed to provide professional client-centred assistance.

    Module 2 Client and Family-Centred Assistance

    This module provides the background information and skills to provide supportive client-centred care. You will reflect on your own attitudes, beliefs, skills, knowledge, and actions and understand how this may impact the assistance you provide through exploring the concepts in this module.

    Module 3 Communication

    This module provides the background information, skills, and effective communication techniques to provide inclusive client-centred support. You will learn about the importance of clear, respectful communication, including the client, family, and interprofessional team members. You will reflect on your own attitudes, beliefs, skills, knowledge, and actions and understand the impact of the assistance you provide in this role.

    Module 4 Supportive Assistance

    In this module, you will learn how to provide personal support as part of your role of supportive care assistant. You will learn how to practice safe and supportive assistance to promote client independence. Through lessons, demonstration videos, and practice at home, you will implement the proper supportive assistance techniques as per your role.

    Module 5 Infection Control and Safety

    In this module, you will learn how to demonstrate knowledge of the chain of infection related to disease and transmission. Through lessons, demonstration videos and practice at home, you will be able to implement proper use of personal protection equipment (PPE) to support your adherence to the guidelines and policies in various health care settings.

    Module 6 Paid Placement

    The purpose of this module is to ensure you have all your pre-placement requirements and to provide information you will require for your 560-hour paid work placement over 4 months in a long-term care, retirement or a community-based setting.


    1. Understand the role of the Supportive Care Assistant within the interprofessional team.
    2. Engage with the client and interprofessional team members to support client well-being.
    3. Demonstrate professionalism, and accountability and confidentiality to the client, families, interprofessional team members, and employers.

    Client and Family-Centred Assistance

    1. Respect the client's unique physical, cognitive, psychological, cultural, social, and spiritual needs when providing assistance.
    2. Support clients' rights to privacy, dignity, respect, and confidentiality
    3. Understand the need for empathy towards each client in recognizing that each client is unique and may experience health challenges differently.


    1. Demonstrate inclusive practice when interacting with clients, families, and other interprofessional team members.
    2. Show respect for clients and their families' beliefs, values, and rights while responding to situations with honesty, humility, and integrity.
    3. Understand the importance of communication and relaying information appropriately.

    Supportive Assistance

    1. Practice safe, supportive assistance to promote client independence during activities of daily living.
    2. Implement practices to maintain a clean and organized client care environment.
    3. Demonstrate appropriate use of touch while providing supportive assistance.

    Infection Control and Safety

    1. Demonstrate knowledge of the chain of infection as it relates to disease transmission and prevention.
    2. Implement proper infection control measures to adhere to guidelines and policies.
    3. Respond to safety hazards and unsafe situations.

    Program Coordinator

    Contact us

    Domestic Canadian Students

    Contact Student Recruitment
    Haven’t applied yet and have questions?
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    Contact Admissions
    Contact our Admissions advisors for help with your application.
    Contact Admissions
    Phone: 1-844-767-6871

    Accessible Learning Services

    Are you a student with a confirmed or suspected disability? Visit our Accessible Learning Services website to discover how we can help you.

    Program Inquiries

    Please email sca [at]

    Program Coordinator

    Student Success Advisors

    Canadian Domestic Students

    Online Learning
    Jul 2021
    Aug 2021

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