Get your ONE Card
The ONE Card is the most important piece of identification you will have while at Mohawk College.
The ONE Card is your complete access to the Mohawk Community. The benefits associated with this card include savings, convenience, flexibility and security.
Your ONE Card is your official identification card for Mohawk College and as such requires you to submit a photo to appear on the card. It is required for all students as well as all faculty and staff. This card serves many functions and can provide you with access to a wide variety of services on campus. It is also used as identification at examinations, is your transit card when affixed with a current bus pass sticker, and learning exchange card.
In addition to being your main identification on campus, your ONE Card can also be used for food purchases, purchases at the book store, printing and photocopying.
The ONE Card is accepted as payment at participating dining, vending, and merchant locations on campus. While some locations may charge a transaction fee when paying with debit or credit, you will never be charged a fee to pay with ONE Card!
Hours of Operation
i-Wing, Room i130
Monday to Thursday: 8:00am to 6:00pm
Friday: 8:00am to 5:00pm
Stoney Creek Campus
Monday to Friday: 8:30am to 3:00pm
ONE Card Services
onecard [at] mohawkcollege.ca (Email the ONE Card Office)
ONE Card Information
Manage your ONE Card Account
How do I get my ONE Card?
- To obtain your Mohawk ONE Card (ID card), you must be a registered student. After you have submitted your timetable, you will have to upload your own photo for your ONE Card. Follow the specifications for taking and uploading your photo. Alumni, staff and approved vendors may also use this function.
- To collect your ONE Card 24 hours after your photo was submitted online, visit the ONE Card Office (i130) at the Fennell campus, or Student Engagement (A125) at the Stoney Creek campus or The Square (Room 186) at the IAHS campus at McMaster. Monday to Friday from 8:30am - 4:00pm. Please be sure to bring Government issued photo identification such as a Driver’s License or Passport and proof of your Student ID Number (employment contract, registration information). If you are a registered student, faculty or staff member, you will be issued your first card at no charge.
How to add money:
- Visit the ONE Card website to add General Dollars using debit, MasterCard or Visa credit card.
ONE Card office
- Visit the ONE Card office (Fennell Campus) and add General Dollars to your account either by debit, MasterCard or Visa credit card.
- Visit the campus store (Fennell Campus) or the Campus Store (Stoney Creek Campus) and add General Dollars to your account either by debit card or cash. The Campus Store is located in C104 by The Square at the Fennell campus).
Manage your ONE Card account:
Students, faculty and staff have access to all of the features on the online loading site Mohawk ONE Card including:
- Login – log in using your Mohawk email account and password in order to use any of the site features. Only Mohawk students, faculty and staff need to log in.
- Account Information – will show your contact information and your ID photo, groups and categories, and ACTIVATE/DEACTIVATE.
- Financial – will show you Balances, Linked Accounts, Transactions, Current Statement, Last Statement
- Add Funds By Credit Card – to deposit General Dollars to your ONE Card using debit, MasterCard or Visa credit card.
Deposit by Parents
Parents can make a deposit by going to the ONE Card website and then click the "Parent Deposit" link in the left-side menu to deposit General Dollars to student cards using debit, Visa and MasterCard. Parents do not need to log in first. Parents will require the student number and date of birth to deposit funds. Parents do not have access to financial statements, card balances or transaction history, they can only deposit funds. Upon successful completion of a deposit, a receipt will be emailed to the email address entered on the payment page.
- Log out – students, faculty and staff who have logged in to use the site, should log out when transactions are completed.
- Deactivate Card/Bands – to protect funds on your account, use this feature to deactivate your ID card so that no one can use your card/band for purchases. If found, your card/band can be reactivated on the ONE Card website or by contacting the ONE Card office I130 (Fennell Campus), or Student Engagement (McMaster (IAHS) and Stoney Creek). If your card remains lost a replacement card can be obtained by visiting the ONE Card office I130 (Fennell Campus), or Student Engagement (McMaster and Stoney Creek).
The ONE Card is non-transferable and must be presented when requested by Mohawk College authorities. The person whose name appears on the card is responsible for all usage. Lost or stolen cards must be reported immediately in person or online. Visit the ONE Card office I130 at Fennell campus, or The Square at the IAHS campus at McMaster and Student Engagement at the Stoney Creek campus during business hours to replace your lost/stolen/damaged Student ID Card.
If your card is lost or stolen, you must deactivate your card to protect your balances by visiting the ONE Card management website and using the 'Deactivate Card' feature. Once deactivated, obtain a replacement card by bringing a valid Government issued piece of Photo I.D. to the ONE Card office I130 at Fennell campus, or The Square at the IAHS campus at McMaster and Student Engagement at the Stoney Creek campus and a new card will be issued to you for a replacement fee. The ONE Card accepts debit or credit, The Campus Store and The Square accepts cash, debit, and credit (MasterCard or Visa).
To replace a damaged card, please visit the ONE Card Office, I130 at Fennell campus, or The Square at the IAHS campus at McMaster and Student Engagement at the Stoney Creek campus.
Where can I use my ONE Card?
|Tax Free Basic Meal||MSA (Flex)||Off-Campus (Flex)||Campus Snack Dollars|
|Single purchased items|
Upper James at Rymal
Stoney Creek Campus*
*Includes all Fennell Campus locations
|Tax Free Basic Meal||Off-Campus (Flex)||Campus Snack Dollars|
Single purchased items
Brb (be right burger)
IAHS at McMaster Campus
- Printing in the Library and The Square at the McMaster Institute of Applied Health Science building.
- Domino's Pizza at Upper James
- Pita Pit at Upper James, Hamilton and Stoney Creek
- Maverick Barber Shop at Jackson Square
- Turtle Jacks
Residence Meal Plan
About the Meal Plan
- As a student living in Residence, your Mohawk ONE Card provides you with flexibility and savings when making meal purchases on and off campus. Mohawk's meal plan is mandatory for all students living in residence and is meant to supplement the funds you spend on meals throughout the year. That is, your meal plan is not meant to cover all your food expenses during the school year.
- Information about the Mohawk College's Meal Plan can also be found in the FAQ below or on the Mohawk Residence website.http://mohawkresidence.ca/mealplan.html
ONE Card Policies - Terms & Conditions
ONE Card/ONE Band holder Agreement:
The ONE Card is issued to you as part of the items to which you are entitled as a member of the College community, under the following terms and conditions. ONE Card terms and conditions apply to the purchase of a ONE Band. Please read all terms and conditions as these constitute legal obligations between you and Mohawk College. The person whose name on the card or band account is responsible for all usage.
Use and Ownership of the ONE Card/ONE Band
Your ONE Card/ONE Band (ID Card) is non-transferable. It may be used solely by you for the purposes that it was issued. Your ONE Card/ONE Band is the property of Mohawk College. It may be cancelled or revoked by the College at any time and must be returned to the ONE Card Office upon request. The card and band are non-transferable. The card must be presented when requested by Mohawk College authorities.
Lost or Stolen Cards/Bands
If your card/band is lost or stolen, you must deactivate your account to protect your balances by visiting the ONE Card website and using the 'Deactivate Card/Band' feature. Once deactivated, obtain a replacement card by bringing a valid Government issued piece of Photo I.D. to ONE Card office I130 (Fennell Campus), or Student Engagement (McMaster (IAHS) and Stoney Creek) and a new card will be issued to you for a replacement fee. New Bands can be purchased at the Campus Store. The Square at Fennell and McMaster (IAHS) accepts cash, debit, MasterCard or Visa, Campus Store at Fennell and Stoney Creek accepts cash, debit and MasterCard or Visa, and the ONE Card office accepts MasterCard and Visa. Until such notification has been received or until your ONE Card has been deactivated, you will be responsible for all use of your ONE Card, whether or not such use is authorized by you. There is a replacement fee for lost or stolen cards. Cardholders are also responsible for replacing all stickers affixed to their cards such as Bus Pass (replacement fees may apply).
Debiting your Account, Refunds, and Deactivation
The College will debit your account in accordance with transactions authorized through the use of your ONE Card or as permitted under these terms. Refunds on accounts will be made only where the functions of your ONE Card is cancelled or rendered inactive by the ONE Card Office. Refunds on specific purpose accounts are subject to the restrictions applicable on those accounts. If your ONE Card has no activity for a period of five (5) years, the same will be deactivated by the College and any balance of funds shall become the property of the College. Cash withdrawals are not allowed.
Freedom of Information and Protection of Privacy
The ONE Card Office creates and collects information under the authority of the Freedom of Information and Protection of Privacy Act (“FIPPA”) for the purposes of producing the official personal identification card for Mohawk College and for administering all services associated with the ONE Card. ONE Card services include but are not limited to the following: All services listed in the ONE Card Website
Validation for services (including but not limited to Campus Recreation , examination entrance, Student Health Services, Bus Pass etc.).
Information that is gathered for the above purposes will be protected and used in compliance with FIPPA. Individuals who are applying for a ONE Card acknowledge the above and consent to the collection of personal information, including the digital images used to produce the card.
Information requests about the above should be directed to:
ONE Card Manager
135 Fennell Ave. West
Changes to the terms
The College has the right to amend these terms by posting or displaying such amendments in the ONE Card Office and web site, and from the time of such posting or display, you shall be bound by such amendments.
By accepting a ONE Card/ONE Band, you are agreeing to the terms and conditions of the Cardholder’s Agreement.
All ONE Cards/Bands are and remain the property of the Mohawk College. ONE Card/ONE Band users are fully responsible for any and all purchases made using their ONE Cards/ONE Band.
Students must come in person and provide their Student ID number and photo identification i.e.: Drivers’ License, Passport or Canadian Citizenship Card if requesting a new or replacement card.
ONE Cards/ONE Band are to be used only by the person that they are issued to. If used by anyone else, for any reason, the card may be revoked. This policy is to ensure the personal security of each card holder.
If your ONE Card/ONE Band has become demagnetized, you must come in person with the card to the ONE Card office (Fennell Campus), or Student Engagement (McMaster (IAHS) and Stoney Creek), and a new card/new band will be issued free of charge. A charge will apply to all replacements for cards\bands lost or damaged.
There is a processing fee for any allowable refunds requested. All refunds are payable by cheque to the cardholder. Upon graduation or final departure from Mohawk College, it is your responsibility to visit the ONE Card Office and complete a refund request form.
You can access your account history and print off statements at any time from the ONE Card website.
ONE Card receipts are also available when using your card to make purchases. This will enable you to keep track of all of your purchases as well as your current ONE Card balance.
To determine your account balance, you may ask for an account inquiry at any on campus retail or food service location that accepts the ONE Card. Note: Any enquiries or disputing of a charge on your account must be made within one month of the transaction date at the ONE Card office.
Refunds will only be issued to those intending to close their account for the following reasons: program withdrawal or graduation. Only the full balance can be refunded, partial refunds are not available. There is a processing fee included in the refunds.
Only the General balances will be refunded. Tax-free and taxable meal plans are non-refundable. Refunds will only be issued to those intending to close their account due to program withdrawal or graduation. Only the full balance can be refunded, partial refunds are not available. There will be a processing fee. The balance refunded will be net against any other monies owing to the college.
In order to obtain a refund, please visit the ONE Card Office and complete a refund application form. Refunds will be issued in the form of a cheque, payable to the account holder. Typically, processing time for a refund is 6-8 weeks. Note: due to high volume of activity in the ONE Card Office, refund requests will not be processed during the months of August, September and January.
Disputing Card Charges:
If you have charges you wish to dispute or have concerns about your General account activity, please visit the ONE Card Office for assistance with your account. If you have charges you wish to dispute or have concerns about your Meal Plan account activity, please visit the ONE Card office I130 (Fennell campus) for assistance. You have 30 calendar days from the date of the transaction to dispute a charge to your ONE Card, after which the charge will remain. Cardholders are responsible for all charges made to lost/stolen cards up to the time of loss notification to the ONE Card Office and deactivation online at the ONE Card website.
Protection of Meal Plans:
Federal and Provincial tax legislation prohibits the use of tax exempt meal plan funds by individuals who are not qualified to receive these benefits. Meals may be purchased only by the ONE Card/Band holder.
Each transaction the cashier will examine the photo on the ONE Card to ensure that the person making the purchase is the ONE Card holder. In all cases where the cashier suspects that somebody is using a ONE Card other than the cardholder, the cashier must contact the ONE Card office and prevent its use.
The security of a ONE Card/ONE Band remains the cardholder's responsibility. ONE Card/Band’s should be treated like a credit or debit card. If a ONE Card/Band is lost or stolen the card/Band holder is responsible for all charges made to that card/band until the card/band is reported lost or stolen.
It is the responsibility of the card/band holder to protect funds. Should your card/band be found, contact the ONE Card Office for assistance in reactivating your card/band. If your card/band remains lost, visit the ONE Card office (Fennell Campus), or Student Engagement (McMaster (IAHS and Stoney Creek) to have a new card issued. Replacement card fees of will apply.
Student Card Photos:
The ONE Card is the official identification card for Mohawk College. Identification photos must show a clear view of the face with no hats, headbands, or sunglasses. If you would like a new photo on your Student Card, a fee will apply and you will have to turn in your old card.
Proper Care of Your Card:
Keep your ONE Card in a protective holder to keep it from getting scratched. Do not bend your card as card readers cannot read bent or cracked ONE Cards reliably. Do not punch a hole in your card. If the card is rendered inoperable due to a hole punched in the card the applicable replacement fee will apply for a new card.
Your ONE Card is an important piece of Mohawk College identification, and should be treated as such. Do not lend it out to others.
All ONE Card/Band accounts are in Canadian dollars. All deposits to ONE Card accounts will be in Canadian dollars. We are unable to accept any foreign currency.
Your account and personal information will be kept strictly confidential between the ONE Card Office and Mohawk College. Outside parties will not be privileged to any information about you, your account or the purchases you have made unless your express consent is received, or we are asked to comply with a government agency or a court order.
ONE Card’s are the property of the Mohawk College. They must be presented to College Officials upon request. Cards are non-transferable and may only be used by the cardholder. Unauthorized use, alteration, or duplication for fraudulent use warrants confiscation and/or disciplinary action. Cards become invalid upon termination of affiliation with the College and must be surrendered upon request.
ONE Cards for Continuing Education Students
Though not mandatory for Continuing Education students, a Continuing Education ONE Card may be purchased for $10.00 in person at the ONE Card Office. Submit your own photo at photo.mohawkcollege.ca. This card is essential for students needing to print or have access to labs. Your CE ONE Card will provide all the same benefits of any other ONE Card.
To be eligible for a CE ONE Card you must be registered for a course in the current semester. Be sure to bring valid Government Issued Photo ID and have your student number ready.
Benefits of a CE Mohawk College ONE Card include:
- Official Mohawk College student identification
- Access to printers on campus
- Access to Mohawk Library
- Discounts at external vendors in the Hamilton area
- Convenient purchasing power while on campus