mHealth & eHealth Development and Innovation Centre (MEDIC)



The mHealth & eHealth Development and Innovation Centre (MEDIC) conducts digital health applied research, provides advanced skill development services, and leads the design, development and testing of electronic medical records (EMR) systems, patient health records (PHR) systems, clinical assessment tools, and patient-facing mobile and web application development and device integration. MEDIC’s Digital Health User Experience Lab, the only one of its kind in southern Ontario, supports MEDIC’s usability research team to offer customized user-testing and validation of new and existing products and solutions.

Globally recognized for its expertise in Digital Health since 2009, MEDIC partners with government institutions, public health teams, clinician groups, researchers, NGOs, and commercial software vendors to accelerate the development of interoperable and secure healthcare IT solutions. MEDIC is Canada’s Digital Health Technology Access Centre.


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Product Development (Tooling)

MEDIC supports new technology development at every stage of the development process, from supporting the design of the concept to developing a working proof of concept. For partners with existing products, MEDIC assists with process improvements as well as product redesign in accordance with international digital health standards.

Testing and Validation Services

MEDIC supports the development and deployment of new digital health products and the enhancement of existing software solutions. Services include technology and workflow consultation, concept valuation, product evaluation and validation as well as field trials and simulation testing.


MEDIC hosts industry-focused workshops and customized corporate training focused on advancing technical knowledge in digital health topics, such as FHIR and interoperability. 

Labs & Equipment

Our facilities host a wide range of hardware, software and digital assets. 

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Health Systems Interoperability Lab

MEDIC Servers

The Health Systems Interoperability Lab is a centre of expertise for healthcare systems interoperability. The digital assets of the lab support interoperability with systems such as the open IHE sandbox infrastructure (Cross Enterprise Document Exchange (XDS), Patient Identity Cross Referencing (PIX), Patient Demographic Query (PDQ), and Audit Trail and Node Authentication (ATNA)). The team also has extensive experience with FHIR.

Mobile Device Experimental Lab

Two people working in the MEDIC Lab

The Mobile Device Experimental Lab supports prototyping, testing and validation of mobile digital health software solutions. The lab contains over 100 mobile devices and peripherals to facilitate the testing of diverse consumer and clinical mHealth solutions.

Digital Health User Experience Lab

MEDIC researchers testing devices

MEDIC’s Digital Health User Experience Lab, the only one of its kind in southern Ontario, supports MEDIC’s usability research team to offer customized user-testing and validation of new and existing products and solutions. It is affiliated with Mohawk's Digital Accessibility Lab in order to support accessibility user-testing and legislative compliance.

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My Stroke Team (MyST)

Researchers at McMaster University’s Aging, Community and Health Research Unit (ACHRU) developed My Stroke Team (MyST). They asked MEDIC to create an app for the program that would allow patients and their caregivers to communicate, make decisions and arrange care in their own homes and communities.

Read more about MyST
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Innovation Lab

Available between 2016-2020, The Innovation Lab, was a sandbox environment that allowed digital health developers to work through a significant part of their R&D development. eHealth Ontario (now Ontario Health) asked MEDIC to lead the creation of the simulated environment.

Read more about Innovation Lab


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Immunization Connect Ontario

Ontario’s Ministry of Health, in partnership with Canada Health Infoway, asked MEDIC to design a key component of Ontario’s new immunization registry: a secure online system designed for use by parents that linked directly to the public health Panorama database.

Read more about ICON
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The research team at the Population Health Research Institute (PHRI) asked MEDIC to consult on the technical feasibility, integration, and interoperability of the health eco-system for a seamless end-to-end patient and provider experience. 

Read more about SMArTVIEW




Doug Ward Headshot

Doug Ward, General Manager, MEDIC

As the General Manager of MEDIC, Doug connects industry partners with MEDIC’s digital health expertise and leads a team of applied research staff and students. Before joining MEDIC in 2021, Doug was a partner at Deloitte, as part of the firm’s Global Investment and Innovation Incentives practice. He has 20 years of experience claiming research & development incentives, predominantly for information technology development projects, and a further 18 years designing, developing and implementing information technology solutions. Doug has extensive experience in project and quality management and has authored several methodologies and training presentations in this field.

Doug holds a BSc. Civil Engineering from the University of Natal, a Diploma in Datametrics from the University of South Africa and is a graduate from the Management Development Program at the University of Durban-Westville.

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Thank you to our funding partners

Government of Canada Logo     Ontario Centre of Innovation Logo     NSERC CRSNG Logo      Canada Foundation for Innovation


MEDIC is part of IDEAWORKS, Mohawk’s active hub of applied research and innovation. IDEAWORKS accelerates Canadian and global innovation by supporting industry access to expert researchers, specialized facilities and world-class technologies. 

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