Technology Based Delivery Policy

Policy Number: AS-2008-2016
Policy Title: Technology Based Delivery
Policy Owner: Vice President, Academic
Effective Date: February 26, 2016

1. Purpose

This policy presents a framework for the technology based delivery of degree level programs at the College.


2. Application and Scope

This policy applies to all degree level programs delivered by Mohawk College.


3. Definitions

“Degree Level Program” refers to a program that has been approved by the Ontario Ministry of Training, Colleges and Universities (MTCU) and Postsecondary Education Quality Assessment Board (PEQAB) that leads to a Bachelor’s Degree qualification awarded at the completion of the program, as defined by the Ontario Qualifications Framework.


4. Principles

Mohawk ensures that program delivery methods support achievement of the expected and actual learning outcomes.


5. Accountability and Compliance

5.1 Accountability Framework

This policy has been approved by the Senior Leadership Team.

5.2 Compliance

The Vice-President Academic, in conjunction with the Chief Information Officer, will be responsible for ensuring compliance with this policy.


6. Rules

6.1 Student and Faculty Supports

  • The College will provide students and faculty with support and orientation to existing and new technologies used in degree programs.
  • The College will provide technical assistance for students and faculty for all hardware, software, and delivery systems specified by the College as required for the program.

6.2 Systems and Infrastructure

  • The college will ensure that course-management system(s) are reliable, sufficient and scalable to meet current and projected needs, including:
    1. a robust and secure technical infrastructure for maximum reliability; and
    2. emergency backup provisions.
  • The college will ensure that students and faculty have 24 hours per day, 7 days per week access to secure online databanks for web-delivered courses for the duration of course delivery.
  • IT will ensure that hardware, software, and other technological resources and media are maintained and current.

6.3 Risk Assessment and Planning

  • IT will prepare regular risk assessment and planning that includes:
    • a disaster recovery plan to ensure consistency of operational capacity;
    • back-up and storage technology protocols; and
    • a requirement for historical logs and physical documentation of exceptions, breaches, capacity usage, upgrades, workarounds, and bolt-ons.

6.4 Integrity, Confidentiality and Privacy

  • Procedures will be developed that ensure:
    • safeguards to authenticate student identity and the integrity of student work for online courses/programs.
    • the security of students’ confidentiality and privacy when conducting assessments and evaluations, and in the dissemination of results; and
    • the secure destruction of personal data when it is no longer needed.


7. Policy Revision Date

7.1 Revision Date

February 2019

7.2 Responsibility

The Vice President, Academic in conjunction with the Chief Information Officer will review this policy every three years or earlier when required.


8. Specific Links

  • AS-2007-2014 Student Assessment Policy
  • CS-1502-2002 Information Technology – Use and Security
  • The Post-Secondary Education Quality Assessment Board, “Handbook for Ontario Colleges”