OSAP Frequently Asked Questions


1. What is a Master Student Financial Assistance Agreement (MSFAA)?

Effective April 3, 2018, in order to receive student loan/grant funding, new applicants requiring a Master Student Financial Assistance Agreement (MSFAA) will be required to follow a two-step online process. The MSFAA is a legal agreement between you, your province/territory and the Canada Student Loans Program about borrowing and repaying your provincial/territorial and federal student loans. More information on how to complete your online MSFAA can be found here.

2. Do I need to submit an MSFAA?

Learn more at After you Apply for OSAP

3. Why haven’t I received my OSAP yet?

There are a number of reasons why a student may not have received their funding yet. If you have not received your funding, it is likely that one of the situations below applies to you:

  • If you recently applied for OSAP, your application is being reviewed. It can take up to 6 weeks for the Ministry to review and verify your information.
  • You have not submitted your MSFAA or supporting documents. Your application will be on hold until the MSFAA and supporting documents have been received by the Ministry.
  • There may be errors in your application. Check your OSAP application status online on the OSAP website (opens new window).
  • You may have made changes to your application after it was submitted that have changed your loan assessment such as income, course load, living arrangements or transportation costs. When the changes are made, the Ministry has to review your application again to assess your OSAP.
  • If the college has just received your file, it can take 3 business days for the college to confirm your enrolment. It can take 5-10 business days for the funds to be deposited in your account.

4. How can I check the status of my application?

Login to your OSAP account (opens new window) to see updates on your file. You will find out if there are any errors or if the Ministry requires any additional information from you before they can process your loan. Your status will be updated throughout the assessment process. Once your status is ‘confirmed’, National Student Loans Service Centre (NSLSC) will be given your funding information and they will start to process the payments to your bank account.

5. What if 10 days have passed and my funds have not been deposited?

If you have not received your funds after 10 business days of Financial Assistance's confirming your enrolment, call the National Student Loans Student Centre at 1-888-815-4514.

6. Why did I receive two separate deposits?

Your Federal and Provincial funds are deposited separately.

7. Will OSAP pay my $500 deposit?

No, you will be required to make a $500.00 deposit on or before the deposit due date even if you are expecting to receive OSAP funding. OSAP does not pay the initial tuition deposit for you.  When you apply for OSAP, we encourage that you apply early and choose to redirect a portion of your OSAP funds to the College to pay your tuition fees. 

8. Do I have to pay my tuition?

You are responsible for paying your tuition fees. When you submitted your application, you were asked if you wanted the Ministry to use a portion of your OSAP funding to pay your tuition and compulsory fees directly to the college. If you answered "Yes", National Student Loans Student Centre will direct your funds to the college to cover your semester’s fees. You need to check your account status on MyMohawk to confirm your fees were paid in full.

9. How do I check my account status on MyMohawk?

Sign on to the MyMohawk portal, then select:

  • "My Student Account" tab
  • "My Account" channel
  • "My Financial Account Summary by Term".

10. How do I get my OAN (Ontario Access Number) reset?

If you forgot your password, you can either:

  • Use your Challenge Questions and Answers that you created in your OSAP application to log in to the OSAP website.
  • Obtain a temporary password in person at a Financial Assistance Office of any College or University. Make sure you bring your Social Insurance Card and one piece of valid government-issued photo I.D. to confirm your identity at the Financial Assistance Office.
  • Use the Temporary Password Request Form (opens new window).

11. How and when will I know if I am entitled to OSAP?

Confirmation of your assessment will be provided by the Ministry. Login to the OSAP website (opens new window) to check the status of your application periodically.

12. What do I do if my situation changes?

Be sure to speak with our staff in the Financial Assistance Office or email your Financial Assistance Advisor if you have any changes to your situation (i.e. course load, income, award funding, marital status, etc.)

13. What do I do if my OSAP is late and I can't manage financially?

You can visit the Financial Assistance Office and talk to one of our Financial Assistance Advisors for options. Another resource to consider is the Mo'Money Resource Centre.

14. What do I do if I can't make my OSAP funds last until the end of the term?

Budget advising is available through the Mo'Money Resource Centre (McAces Lounge, Room F114).

15. How do I check the status of my OSAP?

Check the status of your OSAP application and assessment on the Ontario Student Assistance Program website (opens new window)

16. How do I change my bank information?

You can update your bank information by completing the Bank Account Change Request Form (opens new window) and faxing the completed form to 1-866-658-8801. Visit CanLearn for more information.

17. Where can I find a Student Services Office?

Student Services Offices are located in:

  • Fennell Campus: The Square - Rm. C102
  • McMaster Campus: Located across from Pre-Placement Services in
    Room 121
  • Stoney Creek Campus: The Welcome Centre - Rm. A111

For more information on how to apply for OSAP visit the Government of Ontario website (opens new window) and the OSAP website (opens new window).