Email Financial Assistance

Information regarding Awards as well as the Mo'Money Financial Literacy Centre can be found on our website.

Be sure to check out the Financial Assistance FAQs before submitting your request to see the most frequently asked questions about OSAP.

Your Mohawk e-mail address uses your first and last name and may include numbers or dashes. Please do not use your single sign-on 9-digit MohawkID as an e-mail address.
 
If you do not have a Mohawk College Student ID please enter 000000000 (9 zeros)
If you have applied for OSAP – email address included on your OSAP application.
Leave blank if you do not have an OAN
What are you looking for support with:

Your Fee Statement will always be sent to your Mohawk email account.  It is important that you confirm that your student account does not have a balance owing or a hold so that you can register. All students entering a new academic year are required to pay a $250 deposit - OSAP does not pay this deposit.  Your tuition fees are either due when you select your timetable to register, deferred through OSAP, or paid through a third-party sponsorship agreement on file with Accounting. This must be completed before you can select your upcoming semester timetable.  

Log into your MyMohawk student account then select Finances>My Statements to view your account details through your Account Summary.  View the Payment Options webpage recommend referring to the Registration and Fee guide instead and My Fee Statement Frequently Asked Questions to learn more!

How to scan a document to create a PDF file

You must scan each of your required documents separately.


To maintain the best possible document quality, use the following settings (or equivalent) during the scanning process:

• Scan your document as a black and white document, even if the document is in colour.
• Select a text style option rather than a photo or picture option.
• If you have a “dpi” (dots per inch) option, set it to 150 or 200. Otherwise, use the smallest size option to create the file.

Make sure your scanned document is clear and easy to read before saving it as a PDF (.pdf) file format.

Steps to upload a document

Step 1: Scan the required document corresponding to the upload link and create a PDF file.

Step 2: Click on the Upload button corresponding to that document.

Step 3: Locate your pdf file using the “browse” button.

Step 4: Select the file and click on “open”.

You will get a message confirming if your document was accepted for upload purposes.

Repeat the process for each required document.

Note:
• You can only upload a file that is a PDF format.
• You cannot upload a file that is password protected.
• PDF file should not be larger than 2MB.

The exception is declaration and signature pages, which can be up to 5MB.

Declaration and signature pages

• You must upload all 4 pages of the declarations, including pages 1 and 2 that are not signed.

• Use dark blue or black ink when signing the pages.

• Scan each type of declaration page separately. For instance, the 4 pages of your signature pages will be a separate file than the declaration and signature pages
of your parent(s).

• Each declaration and signature pages file must include all 4 pages.

There are registration requirements that need to be met in order to select your timetable as an OSAP student. All students entering a new academic year are required to pay a $250 deposit payment and have a full-time OSAP application submitted before a timetable can be selected.

Please note: It will take 3-5 business days for a deferral to appear on a student’s registration account from the time an OSAP application is submitted.

Students who are restricted from OSAP, have outstanding issues with OSAP, or have been assessed with a zero assessment will not be eligible for an automatic OSAP deferral and can either contact our office for a deferral review or pay their balance in full.  

Important Student Deferral Timelines: Normal processing timelines for registration deferral requests take 5 to 7 days. If you are requesting a payment deferral for the winter semester after January 9th, we cannot guarantee that your request will be processed in time.  To guarantee that you will be able to register before the deadline, you may be required to pay your tuition in full.

Steps to receive an OSAP deferral:

  1. Pay your minimum deposit by the deadline.
    • The deposit is not covered by OSAP.
    • A deferral will not be added to your account if the deposit is outstanding
    • More information, Payment Options | Mohawk College
  1. Apply for OSAP.
    • Students are encouraged to apply for OSAP early (prior to timetable registration) to prevent delays with receiving a deferral during timetable selection.
    • Please reference step 1 above for more information 
  1. Register for your classes through your MyMohawk account

*Students are responsible for ensuring their payments are made by the deferral deadlines listed, regardless of OSAP status*

Awards Processing

  • You will receive an email confirmation of your application submission.
  • Reviews for awards will begin after the application closes and will continue throughout the semester.
  • Check your Mohawk College email frequently as you may be contacted to provide additional supporting documentation to assist us during reviews. These requests will have a deadline indicated in the email. If you miss that deadline you will be eliminated from further reviews.
  • All applicants will receive an email from Awards regarding the outcome of their review that will indicate they have been selected as a recipient or did not meet the criteria for awards this semester.
  • Award reviews are final and there will be no reassessments.

Receiving an Award

  • If the above requirements have been met, your award will be placed on your student account first to assist you with paying down any outstanding tuition you may have at the time of disbursement.
  • If you do not have an owing balance, your account will be automatically reviewed for a refund. You do not need to request a refund for your award.
  • Refunds are completed within 4 weeks of your award being processed to your student account.
  • To view your student account balance, go to MyMohawk, under the Finances tab, click on My Financial Statement.  A debit (positive) balance is money you owe us, a credit (negative) balance is money we owe you.

For OSAP OAN/Password Resets, please email Ask and a representative will follow up with you on the next steps within 2-3 days.

Making a change to your OSAP application

Once you submit your application, any change or corrections to your application can be completed by providing a letter, using the Change Request form identifying the item(s) your want to update. Then, complete the applicable item/section on the form.

The completed form and relevant supporting documentation (if applicable) can be uploaded to “Optional Uploads” in the Required Documents section of your OSAP application.

Continue to monitor your application for updates to your status and funding assessment.

Academic Restriction

Academic restrictions take place when there are multiple instances of academic probation on a students OSAP account. 

The length of the restriction term is as follows:

  • 1st instance = 1 year restriction
  • 2nd instance (had previous one-year restriction) = 3 year restriction
  • 3rd instance (had previous 3-year restriction) = 5 year restriction

Students are not eligible for OSAP during their restriction term. 

*If your restriction term has elapsed, please use this contact form to let us know.*

 

Federal and Provincial Restrictions

For more information about your Federal and/or Provincial OSAP restriction(s) and your next steps to possibly have them cleared please follow the steps below:

  • FEDERAL RESTRICTIONS
    • Contact the National Student Loans Service Centre (1-888-815-4514) and ask for  the Canada Student Loans Division
    • Inquire in regard to the steps required for CLEARANCE

 

  • PROVINCIAL RESTRICTIONS
    • Contact Ontario Shared Services (1-800-387-5604) and ask for the Collection Management Unit
    • Inquire in regard to the steps required for CLEARANCE

 

Overpayment Restriction

If your OSAP is restricted due to an overpayment, a repayment will be required in order to regain your OSAP eligibility. 

For information about your overpayment restriction and the amount that is required to be repaid please login to your OSAP account online.

Any time you have a change in status, it can result in a reassessment of your OSAP funding.

For example:

  • Reducing your course load
  • Withdrawing from your program/semester
  • Change in income or resources

For a full and comprehensive explanation of what the impacts are to withdrawing, please visit mohawkcollege.ca/financial-assistance/ontario-student-assistance-program-osap/osap-impacts-to-withdrawing

 

You may need to start paying back your OSAP loan six months after your study period ends.

For more information on who to contact, where to make the payment and how much you owe, visit ontario.ca/page/pay-back-osap

More information can be found here:

mohawkcollege.ca/financial-assistance/ontario-student-assistance-program-osap/how-to-repay-your-student-debt

Students can contact their Academic Area or Student Success Advisor (SSA) to get advice and support with:

  • Initial advice on course selection; changing programs; withdrawals
  • Referrals to Program Coordinator for program-specific advising
  • Information about Academic Status, program pathways, transfers
  • Create Academic Improvement and Success Plans

Contact a Student Success Advisor

If your Social Insurance Number (SIN) has changed from a temporary to a permanent SIN you will need to create an entirely new OSAP account using your new SIN. As each OSAP file is tied directly to the SIN we cannot change the SIN number on your current account therefore a new OSAP account should be created with your new SIN.

Please ensure you keep the login information to your current account that has your previous SIN as this may be needed in the future.

Once you complete you’re new OSAP registration using your updated SIN you will be required to upload proof of your old and new SIN. Once these have been uploaded please let me know as I will need to notify the ministry directly of your SIN change.

If you plan on enrolling in future studies please ensure you submit a new OSAP application using your new OSAP account.

Are you trying to ask about the status of your OSAP application, issues with selecting your timetable, confirming your enrollment or just curious about what documents to submit? 

If you are, chances are the answers to your questions can be found above.  Most general inquiry answers can be found by reading this information, and if you’ve found the answers to your questions here, great!  We’ll consider your question resolved and won’t follow up with you on this one.  If not, we’ll review your question and will send you an email response shortly.

The Ministry assesses your funding based on current Ministry policies/guidelines for funding eligibility (varies from year to year), along with the information provided on your application. This includes but is not limited to, program type (1yr, 2yr, post-grad), student status (dependent vs single independent), income (student, parent, spouse) living situation (living at home vs lease or rent), delivery method of the program (in-class vs online distance education/correspondence), tuition costs, expected financial contribution, etc. 

This funding assessment can include a combination of grants and/or loans, however, there is no guarantee of both.  

If you wish to consider a review your OSAP assessment, you may start by reviewing the details you have entered into your application. This can be done by logging into your OSAP application, going on the status of the application page, and clicking on “View a summary of your application” available in the “Application Form” section of the “What’s Done” list. If there are any errors in what you have reported, You can use the Change Form provided and upload it to the Optional uploads link in the Required document section of your application for review.

If there are no errors, your next option would be to review the OSAP Appeal forms available to determine if your situation falls within an allowable review. The 2022-2023 appeal forms can be found on your MyMohawk account - Finances tab - OSAP Information box - OSAP Appeals and Forms link

Be aware that the review of submitted appeals for Winter 2023 will begin in February 2023. The deadline date for submission of appeals and any supporting documents is 40 days before the end of your study period. To submit an appeal form and supporting documents, you may do so by clicking on “Go to optional uploads” available in the Required Documents section of your current application.

Students can be placed on academic probation for one of the following reasons:

  • Frequent or multiple program switches
  • Dropping from a full course load to a part-time course load
  • Withdrawing from a program
  • Failure to progress in your studies
  • Repeating a program and/or taking multiple programs at the same level of study

Students on academic probation are required to submit and complete an OSAP Academic Probation form.

Academic Probation Summary

1st time: You will be placed on academic probation by the Ministry:

  • You may still apply and receive OSAP after being placed on probation
  • The probation remains in effect for all post-secondary institutions that administer OSAP

After the probationary period of one year is over, you will be required to upload a transcript updating the Ministry of your academic performance during probation upon reapplying for OSAP.

2nd time: You will be restricted from further OSAP funding for at least one year by either:

  • Sitting out for one consecutive twelve-month period or;
  • Successfully completing and self-funding your education during your period of restriction. The restriction will remain on your OSAP record and will be in effect at other educational institutions however this restriction can be cleared after the appropriate restriction period has passed.

Information on how to update your OSAP application is available on MyMohawk under the Finances tab.

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