
We are here to support and guide you through every step, from recruitment to convocation. We can assist with understanding program offerings, admissions processes, financial assistance options such as OSAP and bursaries, registration and enrolment, and institutional policies and procedures.
If you have a question about our services and supports, look below for the service option that works best for you. Not sure you’re in the right place? Visit the Registrar’s Office homepage to ensure you’re connecting with the right service area.
Explore some of our most frequently used services and resources:

Important Dates, Deadlines and Resources
Stay updated on crucial dates, deadlines, and essential resources.
General Inquiries
As the volume of inquiries can vary day to day, our appointment availability or response time may change. Our peak times are May, September, and January. For the most accurate information, we encourage you to confirm our availability by reviewing the various contact options listed below.

Registrar's Office Contact Form
Inquiries are answered in the order they are received during our office hours.
Availability
Monday – Friday
8:30 am – 4:30 pm

Documentation and Service Requests
Location: Fennell Campus - Room C102
Various documentation services and options are available at the Registrar's Office for your convenience.
Availability
Monday – Friday
8:30 am – 4:30 pm
- Options for Registration and Tuition Payment
- How to Request a Transcript
- Requesting a Verification of Enrolment Letter
- International Completion or Immigration Letter Requests
- Authorization for Release of Student Information
- Updating Name and Address Information
- Submitting or Verifying a Social Insurance Number (SIN)
- Income Tax Forms and T2202 Receipts
- Process for Applying for Course Exemptions
- Understanding Prior Learning Assessment and Recognition (PLAR)

Phone
(905) 575-1212
For general inquiries, join our phone queue during regular business hours.
Average Response Time: Our goal is to respond to your inquiry and resolve it the same business day. If a callback is required, the average response time is 1–2 business days.
Availability
Monday – Friday
8:30 am – 4:30 pm
Student Advising
The volume of inquiries can fluctuate daily, affecting our appointment availability and response times. Our peak times are May, September, and January. For the most accurate information, please confirm our availability by reviewing the various contact options listed below.

Future Student Advising
Location: Fennell Campus - Room C102
Deciding on a program can be challenging. Let us assist you in narrowing down your options, identifying programs that align with your interests and goals, and exploring career opportunities.
Schedule a 20-minute phone call, video chat or in-person appointment with one of our Recruitment Advisors to discuss your educational goals and get you started on your path. This service is by appointment only.
Availability
In-person appointments are only available at the Fennell Campus (C102) and are based on availability.
Monday – Friday
9:00 am – 11:30 am
1:00 pm – 3:30 pm

Admissions Advising
The Admissions team is here to help domestic applicants understand the application process and meet the requirements for admission to Mohawk College. The team can assist with:
- Checking your application or wait-list status
- Extending or re-extending offers
- Meeting admission requirements
- Mature student testing and pathway options
- Reviewing transcripts and program eligibility
- Accepting offers or changing program choices
- Supporting with OCAS application questions
International applicants should contact International Student Services for application and admissions support.
Location: Fennell Campus - Room C102
Book an appointment with the Admissions team using the "Book appointment" link below. Select the correct service type (phone or in-person) in the appointment booking portal.
Availability
In-person appointments are only available at the Fennell campus (C102) and are based on availability.
Monday – Friday
9:00 am - 11:30 am
1:00 pm – 3:30 pm

Financial Assistance Advising
Emailing Financial Assistance is a convenient way to receive support without scheduling an appointment. Submit your question through the Financial Assistance option in the contact form below.
Email Financial Assistance below.
Availability
Emails are monitored during the business hours listed below, excluding holidays and campus closures.
Monday – Friday
8:30 am – 4:30 pm
Appointments (Virtual and In-Person
Scheduling an appointment with Financial Assistance can be beneficial for addressing more complex OSAP questions.
Location: Fennell Campus - Room C102
Book an appointment with the Financial Assistance team using the "Book appointment" link below. Select the correct service type (phone or in-person) in the appointment booking portal.
Availability
In-person appointments are only available at the Fennell campus (C102) and are based on availability. Please note that walk-ins are not available, so be sure to schedule your appointment in advance.
Please note: Appointments are limited, and we may be fully booked. If that’s the case, please try again the next day as new slots become available daily.
Monday – Friday
10:00 am – 11:30 am
2:00 pm – 3:30 pm
Academic Advising (Current Students)
Student Success Advisors (SSAs) provide academic and program advising throughout your time at Mohawk. Whether you are experiencing academic challenges or need help planning your next steps, your SSA can help you understand your options and make informed decisions about your studies.
SSAs can help you with:
- Understanding grades, academic standing and promotion status
- Planning courses and staying on track toward graduation
- Adding, dropping or changing courses
- Navigating registration or timetable challenges
- Understanding program and placement requirements
- Exploring a change to another Mohawk program
- Withdrawing from a course or program
- Taking a break, reducing your course load or studying part-time
- Returning to your program after time away
- Connecting with academic, accessibility, wellness and other student supports
Every full-time postsecondary program has a dedicated Student Success Advisor who understands the program and can help you plan your next steps.

Scheduling a Campus Tour
Join us for an in-person tour and experience our vibrant campuses up close! These tours are perfect for prospective applicants who want to explore our cutting-edge labs, lively common areas, and inspiring learning spaces. It’s a great way to get a first look at what life at Mohawk could be like.
Please note: Our in-person tours focus on exploring the campus spaces, not program advising. If you’re looking for detailed program or admission information, our Recruitment team is here to help.
Available Tour Locations:
- Fennell Campus
- Stoney Creek
- IAHS
- Airport
Virtual Campus Tours are always available 24/7.
Request a Campus Tour
Popular Services Offered Outside the Registrar’s Office
Indigenous Student Services
Location: Fennell Campus - Room A114
Indigenous Student Services offers supports, services and space for First Nations, Métis and Inuit (FNMI) learners.
Availability
Indigenous Student Services is open for in-person visits Monday to Friday between 9:30 am and 3:30 pm, while appointments remain available between 8:30 am and 4:30 pm.
In-person appointments are based on availability. Contact our team directly to book an appointment.
Services for International Students
International Student Services provides specialized support to help international students transition to Mohawk, navigate the requirements of studying in Canada and succeed throughout their studies. The team can assist with:
- Study permits, visas and immigration-related questions
- International enrolment, completion and immigration letters
- Health insurance and working in Canada
- Academic plans related to immigration requirements
- Transitioning to life and studies in Canada
- International holds or restrictions on a student account
If you have a hold on your account, review the hold information in MyMohawk and contact the department listed. If no department is identified or the reason is unclear, International Student Services can help.
Accessible Learning Services
Accessible Learning Services supports students with disabilities, medical or mental health conditions, learning disabilities and temporary injuries. The team works with students to identify barriers and develop individualized academic accommodations that support equal access to learning.
Accessible Learning Services can assist with:
- Registering for accessibility services
- Understanding documentation requirements
- Developing an individualized accommodation plan
- Arranging approved academic accommodations
- Connecting with accessibility-related resources and supports
Students who may require accommodations are encouraged to connect with Accessible Learning Services as early as possible.
Transportation and Parking Services
There are many alternatives to get to campus without driving alone. In fact, 70% of our students get to campus by transit, carpool, bike, or walking, because they know it saves money and is less stressful. Explore your transportation options.
Student Housing
Mohawk College offers a variety of student housing options, including on-campus residence halls equipped with modern amenities.
Additionally, students can explore off-campus housing options located conveniently near the college campus.
ONE Card
The ONE Card is the most important piece of identification you will have while at Mohawk College.
The ONE Card is your complete access to the Mohawk Community. The benefits associated with this card include savings, convenience, flexibility and security.
Need Help Now
If you need immediate mental health support, there are services available 24/7. If there is an immediate risk of harm to yourself or others, contact 911.
Our commitment to equity, diversity and inclusion
At Mohawk College, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom and welcome and support a diversity of perspectives.