Accounts and Systems Access

Access to systems like Banner, MyMohawk, special-purpose accounts, network folders, and access removal.

Banner forms access

Request creation of a Banner account and access to Banner forms

Available to: Employees
Turnaround time: 2 business days

Managers can request access to Banner on behalf of their employees.

Request through IT Self-Service Portal

Change e-mail display name

Employee name changes: see Legal or Preferred Name Change under Personal Information on MyMohawk (new window) through Human Resources.
Student name changes: see Name or Address Change (new window) through the Registrar's Office.

Cognos Permissions and Distribution List Request

Request to grant or revoke employee access to Cognos, report distribution lists or modify existing access permissions.

Available to: Employees.
Turnaround time: 2 business days.
Lead time: Request 2 business days in advance.

Include the following details in your request.

  1. Employee's MohawkID: MohawkID for the employee requiring access/ removal.
  2. Employee's Full name: Full name for the employee requiring access/ removal.
  3. Employee's Department: Department name for the employee requiring access/ removal.
  4. Employee's Supervisor: Direct supervisor approving access/ removal.
  5. Access Permissions Type: Approve/Revoke
  6. Access Permissions Purpose: Describe the purpose for the permissions request.
  7. Sponsored Systems Access: Provide details on an existing employee account that access permissions can be copied.
  8. Report(s)/Distribution List(s): Describe or list the desired reports or distribution lists to include in the request.

Request through IT Self-Service Portal

Department or special purpose account

Request a department account or special purpose account

Available to: Employees, students or contracted third parties that are sponsored by a Mohawk employee.
Turnaround time: 2 business days

Includes shared calendars, shared mailboxes, and temporary accounts for student employees or contracted third parties who are acting as employees for a limited time.

Request through IT Self-Service Portal

Employee access removal

Remove access and account privileges from persons that are no longer employed by or contracted to the college.

Available to: Admin employees, Human Resources representatives

Remove access to Banner, FAST, e-mail, eLearn, phones, and other college systems.

For more information on departing employees, please see

 

Request through IT Self-Service Portal

Employee VPN access

Request access to the Employee VPN service.

Available to: Employees

The employee VPN is a secure connection to the Mohawk network, allowing you to work safely off-campus when connected to public Wi-Fi hotspots or your home network. For usage instructions, see MyMohawk.

 

Request through IT Self-Service Portal

Enable Self-Service access

Request to re-enable access to self-service when "Web Access Disabled" error appears.

Available to: Employees, students, applicants

After five failed login attempts, access to self-service modules is disabled for security. Request to have access re-enabled. Include the following details in your request.

  • Your name:
  • Your MohawkID:

 

Request through IT Self-Service Portal

FAST Suite Finance

Request access to FAST Suite Finance


Available to: Employees
Turnaround time: 2 business days

FAST suite access for finance is granted upon request by a manager on behalf of an employee. Include the following information in your request e-mail.

  • Employee's MohawkID:
  • Employee's full name:
  • Type of Access Required: FAST finance
  • Funds: (List of specific Funds this access is requested for)
  • ORGs: (List of specific ORGs this access is requested for)

 

Request through IT Self-Service Portal

MS-Access application permissions

Add, change, or revoke permissions for MS Access tools such as Academic Reporting Tool (ART), Class Designation Chart (CDC), Student Enrollment Manager (SEM)

Available to: Employees
Turnaround time: 2 business days

Managers can request access to MS-Access applications on behalf of their employees.

Request through IT Self-Service Portal

MyMohawk access

Request access to MyMohawk

Available to: Employees, students, applicants
Turnaround time: 2 business days

Current students, employees, and applicants are automatically given access to MyMohawk.
Managers can request MyMohawk access for non-employee business partners or contractors sponsored by them.

Request through IT Self-Service Portal

Network folder access

Request or change permissions for a specific network folder

Available to: Employees
Turnaround time: 2 business days

Access changes must be approved by a manager or submitted by a manager on behalf of an employee. Include the employee's MohawkID and the folder name in your request.

Request through IT Self-Service Portal

Oracle database access

Request access to an Oracle database

Available to: Employees
Turnaround time: 2 business days

A manager can request access to an Oracle database on behalf of an employee. Include a justifiable reason for access and the required database in your request.

Request through IT Self-Service Portal

PCI System or Room Access

Request access to PCI-audited secure rooms or technology related to credit card payment channels.

Available to: Employees, requested by manager.
Turnaround time: 2 business days
Lead time: Request 2 business days in advance.

Must be requested by a manager. Requests from any other party will be denied.

Request through IT Self-Service Portal

Server remote desktop access

Request remote desktop access to a Windows server resource

Available to: Employees, employee-sponsored accounts
Turnaround time: 2 business days

A manager can request remote desktop access to a Windows server on behalf of an employee. Include the employee's MohawkID and the server name in your request.

Request through IT Self-Service Portal

Third party remote access

Request VPN access for non-employee users

Available to: Employees
Turnaround time: 3 business days

A manager can request VPN access to a sponsored non-college user or contractor. Complete the Third Party Access Form (PDF) and submit it to the IT Service Desk by e-mail.

Request through IT Self-Service Portal