Accounts and Systems Access

Access to systems like Banner, MyMohawk, special-purpose accounts, network folders, and access removal.

Banner forms access

Request creation of a Banner account and access to Banner forms

Available to: Employees
Turnaround time: 2 business days

Managers can request access to Banner on behalf of their employees.

helpdesk [at] mohawkcollege.ca (subject: Banner%20access%20request) (Request Banner forms access)

Change e-mail display name

Cognos Permissions and Distribution List Request

Request to grant or revoke employee access to Cognos, report distribution lists or modify existing access permissions.

Available to: Employees.
Turnaround time: 2 business days.
Lead time: Request 2 business days in advance.

Include the following details in your request.

  1. Employee's MohawkID: MohawkID for the employee requiring access/ removal.
  2. Employee's Full name: Full name for the employee requiring access/ removal.
  3. Employee's Department: Department name for the employee requiring access/ removal.
  4. Employee's Supervisor: Direct supervisor approving access/ removal.
  5. Access Permissions Type: Approve/Revoke
  6. Access Permissions Purpose: Describe the purpose for the permissions request.
  7. Sponsored Systems Access: Provide details on an existing employee account that access permissions can be copied.
  8. Report(s)/Distribution List(s): Describe or list the desired reports or distribution lists to include in the request.

corporatereporting [at] mohawkcollege.ca (subject: Cognos%20Permissions%20or%20Distribution%20List%20Request) (Request Cognos Permissions & Distribution Lists)

Department or special purpose account

Request a department account or special purpose account

Available to: Employees, students or contracted third parties that are sponsored by a Mohawk employee.
Turnaround time: 2 business days

Includes shared calendars, shared mailboxes, and temporary accounts for student employees or contracted third parties who are acting as employees for a limited time.

helpdesk [at] mohawkcollege.ca (subject: Special%20purpose%20account%20request) (Request a department or special purpose account)

Employee access removal

Remove access and account privleges from persons that are no longer employed by or contracted to the college.

Available to: Admin employees, Human Resources representatives

Remove access to Banner, FAST, e-mail, eLearn, phones, and other college systems.

For more information on departing employees, please see


helpdesk [at] mohawkcollege.ca (subject: Employee%20access%20removal%20request) (Request employee access removal)

Enable Self-Service access

Request to re-enable access to self-service when "Web Access Disabled" error appears.

Available to: Employees, students, applicants

After five failed login attempts, access to self-service modules is disabled for security. Request to have access re-enabled. Include the following details in your request.

  • Your name:
  • Your MohawkID:


helpdesk [at] mohawkcollege.ca (subject: Enable%20Self-Server%20Web%20Access) (Request Self-Service Access)

FAST Suite Finance

Request access to FAST Suite Finance


Available to: Employees
Turnaround time: 2 business days

FAST suite access for finance is granted upon request by a manager on behalf of an employee. Include the following information in your request e-mail.

  • Employee's MohawkID:
  • Employee's full name:
  • Type of Access Required: FAST finance
  • Funds: (List of specific Funds this access is requested for)
  • ORGs: (List of specific ORGs this access is requested for)


helpdesk [at] mohawkcollege.ca (subject: FAST%20Finance%20access%20request) (Request FAST finance access)

MS-Access application permissions

Add, change, or revoke permissions for MS Access tools such as Academic Reporting Tool (ART), Class Designation Chart (CDC), Student Enrollment Manager (SEM)

Available to: Employees
Turnaround time: 2 business days

Managers can request access to MS-Access applications on behalf of their employees.

helpdesk [at] mohawkcollege.ca (subject: MS-Access%20Application%20Permissions%20Request) (Request MS-Access application permissions)

MyMohawk access

Request access to MyMohawk

Available to: Employees, students, applicants
Turnaround time: 2 business days

Current students, employees, and applicants are automatically given access to MyMohawk.
Managers can request MyMohawk access for non-employee business partners or contractors sponsored by them.

helpdesk [at] mohawkcollege.ca (subject: MyMohawk%20access%20request) (Request MyMohawk access)

Network folder access

Request or change permissions for a specific network folder

Available to: Employees
Turnaround time: 2 business days

Access changes must be approved by a manager or submitted by a manager on behalf of an employee. Include the employee's MohawkID and the folder name in your request.

helpdesk [at] mohawkcollege.ca (subject: Network%20folder%20access%20request) (Request network folder access)

Oracle database access

Request access to an Oracle database

Available to: Employees
Turnaround time: 2 business days

A manager can request access to an Oracle database on behalf of an employee. Include a justifiable reason for access and the required database in your request.

helpdesk [at] mohawkcollege.ca (subject: Oracle%20database%20access%20request) (Request Oracle database access)

Server remote desktop access

Request remote desktop access to a Windows server resource

Available to: Employees, employee-sponsored accounts
Turnaround time: 2 business days

A manager can request remote desktop access to a Windows server on behalf of an employee. Include the employee's MohawkID and the server name in your request.

helpdesk [at] mohawkcollege.ca (subject: Server%20remote%20desktop%20access%20request) (Request server remote desktop access)

Third party remote access

Request VPN access for non-employee users

Available to: Employees
Turnaround time: 3 business days

A manager can request VPN access to a sponsored non-college user or contractor. Complete the Third Party Access Form (PDF) and submit it to the IT Service Desk by e-mail.

helpdesk [at] mohawkcollege.ca (subject: Third%20party%20remote%20access%20request) (Request third party remote access)