When reporting an issue, screenshots are extremely helpful to help capture error messages and describe the problem you've encountered.
You can report an issue through the IT Self-Service Portal and attach the screenshot to your ticket.
How to take Screenshots in Windows
Open Windows Snipping Tool
- Make sure the windows or app you want to screenshot is visible.
- Click Start or tap the Windows key, then type "Snipping Tool".
- Open Snipping Tool
Screenshot a Part of the Screen
- Click Mode and select Rectangular Snip
- Click New.
- Click and drag the + cursor and pull the red border around the area you want to capture.
- Save the screenshot by clicking File > Save As.... Make sure to give the file a descriptive name.
Screenshot an App Window
- Click Mode and select Window Snip
- Click New.
- Click inside of the application window you want to screenshot.
- Save the screenshot by clicking File > Save As.... Make sure to give the file a descriptive name.
How to take Screenshots in MacOS
Screenshot a Part of the Screen
- Press and hold the Shift + Command + 4 keys together.
- Click and drag the + cursor to select the area you want to capture, then release your mouse to capture.
- Wait for the screenshot to save to your desktop.
- Rename the screenshot file with a descriptive name before attach it to a Service Desk ticket.
Screenshot an App Window
- Make sure the windows or app you want to screenshot is visible.
- Press and hold the Shift + Command + 4 + space bar keys together.
- Click inside of the application window you want to screenshot.
- Wait for the screenshot to save to your desktop.
- Rename the screenshot file with a descriptive name before attach it to a Service Desk ticket.
Attach Screenshots to Tickets
Sign into the IT Self-Service Portal choose Report an Issues (if something isn't working as expected) or Request a Service.
When filling out the ticket form, attach a file by clicking Attach a File or the paperclip icon in the top toolbar to add screenshots, images, or documents.