How to Take Screenshots

When reporting an issue, screenshots are extremely helpful to help capture error messages and describe the problem you've encountered.

You can report an issue through the IT Self-Service Portal and attach the screenshot to your ticket.

How to take Screenshots in Windows

Open Windows Snipping Tool

  1. Make sure the windows or app you want to screenshot is visible.
  2. Click Start or tap the Windows key, then type "Snipping Tool".
  3. Open Snipping Tool
    Snipping Tool Window

Screenshot a Part of the Screen

  1. Click Mode and select Rectangular Snip
    Snipping Tool Rectangular Snip option
  2. Click New.
  3. Click and drag the + cursor and pull the red border around the area you want to capture.
  4. Save the screenshot by clicking File > Save As.... Make sure to give the file a descriptive name.
    Snipping Tool Save Image

Screenshot an App Window

  1. Click Mode and select Window Snip
    Snipping Tool Window Snip option
  2. Click New.
  3. Click inside of the application window you want to screenshot.
  4. Save the screenshot by clicking File > Save As.... Make sure to give the file a descriptive name.

How to take Screenshots in MacOS

Screenshot a Part of the Screen

  1. Press and hold the Shift + Command + 4 keys together.
  2. Click and drag the + cursor to select the area you want to capture, then release your mouse to capture.
  3. Wait for the screenshot to save to your desktop.
  4. Rename the screenshot file with a descriptive name before attach it to a Service Desk ticket.

Screenshot an App Window

  1. Make sure the windows or app you want to screenshot is visible.
  2. Press and hold the Shift + Command + 4 + space bar keys together.
  3. Click inside of the application window you want to screenshot.
  4. Wait for the screenshot to save to your desktop.
  5. Rename the screenshot file with a descriptive name before attach it to a Service Desk ticket.

Attach Screenshots to Tickets

Sign into the IT Self-Service Portal choose Report an Issues (if something isn't working as expected) or Request a Service.

When filling out the ticket form, attach a file by clicking Attach a File or the paperclip icon in the top toolbar to add screenshots, images, or documents.