Contact Information Technology Services

For Faculty and Employees experiencing urgent issues during a class, academic delivery, or with teaching equipment call 905-575-2199 option 1 for immediate assistance.

MyCanvas Support for Students

Student support for MyCanvas is provided by the Library. Use Live Tech Chat⤻ or check out MyCanvas guides online⤻

MyCanvas Support for Faculty

Faculty and instructor support for MyCanvas is provided by CTL. Check out their guides and contact details

Student Info and Transcript Support

Learn more about Transcripts from the Registration and Records Office

If you do not know your MohawkID (student number) or need assistance with transcripts contact Student Services at The Square.

Online Guides and Instructions

Find guided instructions for your most common tasks and questions.

  • Student Tech Support includes MyMohawk, email, Wi-Fi, timetables, MohawkAPPS, printing, and more.
  • Guides for Employees include Banner, employee email, desk phones, voicemail, Skype for Business, and more.

IT Self-Service Portal

Check your ticket status, report an issue, and request IT Services using the IT Self-Service Portal.

In-Person Support

Students can visit Library TECH BARs⤻ at every campus, or the IT Service Desk at Fennell room C120.

Employees can visit the IT Service Desk at Fennell room C120.

Contact the IT Service Desk

Hours of Operation

  • Monday to Friday: 8:00 a.m. to 4:30 p.m.

By phone

  • Local: 905-575-2199
  • Toll-free: 1-866-601-8445
  • Internal extension: 2199