Contact Information Technology Services

For Faculty and Employees experiencing urgent issues during a class, academic delivery, or with teaching equipment call 905-575-2199 option 1 for immediate assistance.

MyCanvas Support for Students

Student support for MyCanvas is provided by the Library. Use Live Tech Chat⤻ or check out MyCanvas guides online⤻

MyCanvas Support for Faculty

Faculty and instructor support for MyCanvas is provided by CTL. Check out their guides and contact details

Student Numbers, Personal Information, or Transcript Support

If you do not know your MohawkID (student number) or need assistance with transcripts contact Student Services at The Square.

Learn more about Transcripts from the Registration and Records Office

Online Guides and Instructions

Find guided instructions for your most common tasks and questions.

  • Student Tech Support includes MyMohawk, email, Wi-Fi, timetables, MohawkAPPS, printing, and more.
  • Guides for Employees include Banner, employee email, desk phones, voicemail, Skype for Business, and more.

IT Self-Service Portal

Report an issue, request services, check your ticket status through the IT Self-Service Portal.

Contact the IT Service Desk

Hours of Operation

  • By phone: Monday to Friday 7:30 am to 4:30 pm
  • Fennell Campus: Monday to Friday 7:30 am to 4:30 pm
  • Stoney Creek Campus: Monday to Friday 8:00 am to 4:30 pm
  • IAHS Campus: Monday to Friday 8:00 am to 4:30 pm

Call the IT Service Desk

  • Local: 905-575-2199
  • Toll-free: 1-866-601-8445
  • Internal extension: 2199

IT Service Walk-Up Desk Fennell Campus

The IT Service Walk-Up Desk in Fennell C120 is open for laptop loans and support Monday to Friday 7:30 am to 4:30 pm.