Connect with IT through the Self-Service Portal
Learn more about the portal's features, then try it for yourself today.
- Submit a request through the IT service catalogue.
- Report an issue when something isn't working the way it should.
- See current outages and report if you're also having the issue.
- See past tickets created by you, or created on your behalf.
- See current open tickets that belong to you.
- Search your ticket history.
- See tech support guides, system status, and manage your password.
You must be a current student or employee with an active account to access the self-service portal. Please contact the IT Service Desk if you do not have an active account or are unable to access to the portal.
How to Request a Service
Click Submit Request to browse the Service Catalogue.
Use the Search box to find a service. Try searching for keywords like banner, phone, hardware purchases, and more.
Click a request name to open a new ticket and fill out the request form. You can attach a file to your ticket by clicking Attach a File or the paperclip icon in the top toolbar.
When ready, click Submit Request.
How to Report an Issue
For urgent education delivery issues call ext 2199 or 905-575-2199 option 1 for immediate assistance.
Is something not working the way you expect? Click Report an Issue and choose the impacted service.
Describe the problem in as much detail as you can. You can attach a file to your ticket by clicking Attach a File or the paperclip icon in the top toolbar to add screenshots, images, or documents that could help with troubleshooting the problem.
Note: The attachment size limit for tickets is 3 megabytes.
When ready, click Report Issue to submit your ticket.
How to Add an Update to your Open Ticket
Do you have some additional information you'd like to add to your ticket? Click My Open Tickets.
Click on the active ticket to open it.
Click Add an Update. Enter your notes or comments. You can also attach a file to your ticket by clicking Manage Attachments or the paperclip icon.
When ready, click OK to add your update.
How to Cancel an Open Ticket
Click My Open Tickets.
Click on the active ticket to open it.
Click Cancel Ticket. Enter your cancellation reason and click OK
How to Get Notifications from a Service Interruption that affects you
Click Current Outages.
Click on the service interruption that is currently affecting you, then click I Am Having This Issue.
A ticket will be created in your history automatically. When the interruption is resolved, you'll receive a notification by e-mail.
How to Check your Ticket History
Click Support History to your past and current tickets.
You can search your past tickets by using the Search My Tickets box a the top-right of the page.