IT Self-Service Portal

Connect with IT through the Self-Service Portal

Learn more about the portal's features, then try it for yourself today.

  1. Submit a request through the IT service catalogue.
  2. Report an issue when something isn't working the way it should.
  3. See current outages and report if you're also having the issue.
  4. See past tickets created by you, or created on your behalf.
  5. See current open tickets that belong to you. 
  6. Search your ticket history.
  7. See tech support guides, system status, and manage your password.

You must have an active MohawkID to use the self-service portal. If you do not have a MohawkID, contact the IT Service Desk.

How to Request a Service

Click Submit Request to browse the Service Catalogue.

Submit Request link to service catalogue in self-service portal

Use the Search box to find a service. Try searching for keywords like banner, phone, hardware purchases, and more.

Service Search Box in the Service Catalogue

Click a request name to open a new ticket and fill out the request form. You can attach a file to your ticket by clicking Attach a File or the paperclip icon in the top toolbar.

When ready, click Submit Request.

How to Report an Issue

For urgent education delivery issues call ext 2199 or 905-575-2199 option 1 for immediate assistance.

Is something not working the way you expect? Click Report an Issue and choose the impacted service.

Report an Issue link to issue report form in self-service portal

Describe the problem in as much detail as you can. You can attach a file to your ticket by clicking Attach a File or the paperclip icon in the top toolbar to add screenshots, images, or documents that could help with troubleshooting the problem.

Report an Issue link to service catalogue in self-service portal

When ready, click Report Issue to submit your ticket.

How to Add an Update to your Open Ticket

Do you have some additional information you'd like to add to your ticket? Click My Open Tickets.

Support History link to ticket history in self-service portal

Click on the active ticket to open it.

Support History list view in self-service portal

Click Add an Update. Enter your notes or comments. You can also attach a file to your ticket by clicking Manage Attachments or the paperclip icon.

When ready, click OK to add your update.

How to Cancel an Open Ticket

Click My Open Tickets.

Support History link to ticket history in self-service portal

Click on the active ticket to open it.

Support History list view in self-service portal

Click Cancel Ticket. Enter your cancellation reason and click OK

How to Get Notifcations from a Service Interruption that affects you

Click Current Outages.

Report an Issue link to issue report form in self-service portal

Click on the service interruption that is currently affecting you, then click I Am Having This Issue.

A ticket will be created in your history automatically. When the interruption is resolved, you'll receive a notification by e-mail.

How to Check your Ticket History

Click Support History to your past and current tickets.

Support History link to ticket history in self-service portal

You can search your past tickets by using the Search My Tickets box a the top-right of the page.