Skype for Business Guide

Call Controls in Skype for Business

How do I make a voice call to a person in my contact list?

  1. Click the user picture or status indicator of the person you wish to call.
  2. Click the Call Button.

How do I make a voice call to an external number?

  1. Click the Phone tab to bring up the dial pad.
    Phone tab icon
  2. In the search box above the dial pad, type in the number you wish to call.
    Enter number to call
  3. Click the Call button.

How do I transfer a call?

  1. In the call window, click the Call Controls icon.
    Transfer call 1
  2. Click the Transfer button.
    Transfer call 2
  3. Enter the name or extension of the person you wish to transfer to, then select them from the list. Click Transfer to send the call to them.
    Transfer call 3

How do I forward my calls?

When using call forward, be aware that

  • Your phone will never ring when call forwarding is turned on.
  • If you are forwarding your calls to another employee, unanswered calls will not be sent back to your voicemail. They will go to the voicemail of the person receiving the call.
  • Your desk phone and Skype for Business will show Call Forwarding On at the bottom of the screen.


See call forwarding and simultaneous ring⤻ instruction from Microsoft

How do I delegate my calls to another person?

Delegating calls allows another person to pick up or make calls on your behalf. Unanswered calls are sent to your voicemail.

See guide: Delegate your calls to another employee (PDF 200kb)

Contact List Management

How do I search the corporate directory?

The search box is found at the top of the contact list and phone tab. Type in a name to search the corporate directory for any Mohawk employee.
Directory Search

How do I create a contact list group?

  1. Click the Contact List tab.
  2. Below the search box on the right side of the Skype window, click the Add Contacts icon.
    Create new group
  3. Click Create New Group.
  4. Type in a name for your group and press enter.
    Enter group name

How do I add someone to my contact list?

  1. Search for a person you wish to add to your contact list.
    Search for contact
  2. When they appear in the search results, click on their user picture to bring up the interaction menu.
    Click on contact picture
  3. Click the additional options ... icon, then click Add to Contacts List. Select the group you wish to add them to.
    Add contact to group

You can reorganize your contacts by clicking and dragging their name between groups.

Instant Messaging

How do I start a chat conversation?

Open a conversation window by double clicking someone's name in your contact list or in the directory search.
Chat Window

How do I add participants to create a group chat?

In the conversation window, click Invite More People.
Invite More People

Choose a name from your contact list, or search for the person you wish to add. Click to select their name, then click OK.
Search for participant

When you add someone to a conversation, they will receive a pop-up notification to accept the request.

Where can I find past chat conversation?

Chat histories are stored in Outlook in the Conversation History folder.