Frequently Asked Questions for International Students

All international students travelling to Mohawk College from outside of Canada are required to self-isolate for a period of 14-days. Also, any other students returning to Canada within 14-days of the start date of their program must also complete a 14-day self-isolation period. These rules apply after any subsequent international travel for as long as the self-isolation requirement remains a directive of the Government of Canada.

 

January 2021 – Program Delivery Update

After carefully considering a number of options, Mohawk College has made the decision to deliver the Winter 2021 semester through a combination of remote/virtual learning and in-person delivery.

The health and well-being of our students and employees remains our highest priority and is the key guiding factor in our decision-making process. Our plan includes the delivery of lecture-based program components in a remote/virtual environment while all required face-to-face deliveries (e.g. labs, simulations, assessments, etc.) will be delivered on campus. Regardless of how your courses are delivered you can be confident that it will meet the learning outcomes for your programs, while ensuring the quality educational experience you expect from Mohawk.

It is important to emphasize that our plan for the January semester is based on current information. As we have learned with the COVID-19 pandemic, the situation can change very quickly, and we may be forced to alter or change our plans unexpectedly in the weeks and months ahead. For more information please watch the COVID-19 Website.

On this page

 

    Travel to Canada
    Exemptions and Procedures for Students
    (As of November 16)

     

    What is a Covid-19 Readiness Plan?

    As of October 20, 2020, to be able to reopen to international students who aren’t currently in Canada, designated learning institutions must have a COVID-19 Readiness Plan approved by their province that

    • protects the health and safety of all students and the surrounding community; 
    • describes how they will manage the mandatory 14-day quarantine period for international students, including arrangements for transportation to the students’ quarantine location; and
    • provides information and support to international students about – 
      • how they can get the items they need for their quarantine, like food and medications
      • health insurance
      • remaining healthy while in Canada

     

    Is Mohawk College on the designated learning institution list?

    Yes. The Mohawk College Readiness Plan has been approved and Mohawk has been added to the Designated Learning Institution list, meaning we can accept international students. Visit the Canadian Government website.

     

    Should I travel to Canada now so I can begin my studies at Mohawk?

    Yes, as of November 17, you can now plan your travel to start your studies from inside Canada as Mohawk College students. It is mandatory for you to inform our team about your travel plans through downloading the iCent App and providing your plans through the CovidSafe functionality.  Additional information can be found on the Get Ready to Start website

     

    Will Mohawk’s delayed inclusion on the approved list of DLIs impact my stay in Canada?

    No. This change doesn’t affect study permit holders already in Canada.

    If you’re already in Canada, you can continue studying at any DLI. If you leave Canada, you may not be able to return if your DLI doesn’t have a COVID-19 readiness plan approved by the province or territory in which you live.

     

    Will Mohawk’s delayed inclusion on the approved list of DLIs impact my Post Graduate Work Permit eligibility?

    No. Immigration, Refugees and Citizenship Canada (IRCC) has announced the following: “PGWPP eligibility will not be affected for international students whose fall 2020 courses will be online due to COVID-19. This is in line with guidance provided to students already studying in Canada or whose program had a spring or summer start date."

    In addition, they will not have time deducted from the length of a post-graduation work permit for studies completed outside of Canada, up to April 30, 2021.

    Students can begin classes while outside of Canada and either complete 100% or 50% of their program online (until April 30, 2021), depending on the length of the program and when the student started the program. See the IRCC website for full details.

    Note students who are overseas are not prohibited from starting their studies and studying online (from abroad) without being in possession of a valid study permit approval. A study permit, or a study permit approval, is required, however in relation to their studies contributing to PGWP programme eligibility. A study permit is also required if a student wants/needs to enter Canada to complete program requirements.

     

    What are my quarantine requirements once I am able to travel to Canada?

    Upon addition to the approved DLI list, international students will be able to begin travelling to Canada. All international students who will be travelling to Mohawk College from outside of Canada are reminded of their mandatory requirement to self-isolate for a period of 14-days. Also, any other students returning to Canada within 14-days of the start date of their program must also complete a 14-day self-isolation period. These rules apply after any subsequent international travel for as long as the self-isolation requirement remains a directive of the Government of Canada.

    Should Mohawk College become aware of any compliance issues within the 14-day mandatory self-isolation period; and/or any cases of COVID-19 infection during the 14-day mandatory quarantine period, the college will coordinate with Public Health Authorities and other local authorities, as necessary.

    Students should begin preparing for travel by downloading the iCent App and reviewing the COVID Safe section regarding these mandatory requirements. Information on the app can be found on our Get Ready to Start website

     

    I will be traveling with my spouse/kids. What are their quarantine requirements after we land in Canada. 

    All travelers from outside of Canada are required to self-isolate for a period of 14-days. This includes any co-arriving family members. Family members also need to have approved quarantine plans. If you are planning to travel with family, refer to our Get Ready to Start Page website for more details. 

     

    COVID-19 testing requirements for all students, international and Canadian arriving from outside Canada.

    The Government of Canada is mandating one COVID-19 test to be administered to every student and co-arriving family member who has travelled internationally in advance of classes starting. This test should be undertaken on day 5, 6 or 7 during the 14-day quarantine. For full instructions on how to book your COVID test, and services available to you, visit the Testing During Self Isolation section found within the COVID Safe menu in the iCent App or visit the Entering Canada section of the website for more details.

     

    Do I need any travel support letter or any additional document to travel?

    Mohawk College is on the approved Designated Learning Institution List, you no longer require a letter to travel into Canada. Prior to travelling, students must refer to information within the iCent app on the mandatory travel requirements, including the 14-day self-isolation and COVID-19 test. Information about these steps are included in our Entering Canada website It is mandatory for you to inform us of your travel plans via the iCent App.

     

    Are there specific things I need to do or be aware of after I land in Canada?

    Yes, we are here to support your safe transition to Canada. All of the important processes can be found on the Entering Canada website and within iCent App > CovidSafe

     

    Can I quarantine outside of the province of Ontario?

    Mohawk College will not approve plans for international students attending Mohawk College to quarantine outside of the province of Ontario.

     

    Are you offering quarantine packages? Where can I find information on housing, transportation and other quarantine related supports.

    Yes, Mohawk College has a mandatory quarantine package if students will not be quarantining in their long term housing. These packages are pre-approved and heavily subsidized by Mohawk College. You can find the information on the Entering Canada website.

    Our Student Arrivals team will support in booking these packages for you.

     

    Who can I contact if I have questions about my quarantine or after I arrive in Canada if I have questions. 

    You may connect with the Arrivals team at arrivals [at] mohawkcollege.ca regarding quarantine plans and making arrangements.

    If you have questions about your health, wellness or booking your Covid-19 test you can connect with studentwellness [at] mohawkcollege.ca

     

    If my program in January is being delivered online, do I need to be in Hamilton or can I start my classes from anywhere in Canada? Can I still study overseas if I would like to.

    If you are travelling to Canada to take virtual studies our preference would be to have you in the Greater Hamilton area. We will be able to best support you to meet your quarantine and self-isolation requirements if you are living in and around the area. However, you are able to take your studies from anywhere within Canada. You are still required to quarantine and inform Mohawk College of your travel and quarantine plans.

    If you would like to remain overseas we will continue to support you in your virtual studies. Please make sure you provide us this information when you ‘Check-In’ for the semester via iCent.

    Please refer to our permit and visa FAQ for more information. 

     

    I currently have AIP status, can I travel to Mohawk College?

    No, you will not be able to travel to Canada with an Approval in Principle (AIP) status. You will be required to have a full study permit in order to travel. 

    Please refer to our permit and visa FAQ for more information. 

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    Future Students / Pre-Arrival

    Permits & Visas

    Am I able to start my studies overseas, online, without a study permit and without having entered Canada?

    August 2020 – In response to the Immigration, Refugee and Citizenship Canada (IRCC) decision to allow students to study prior to formal visa approval, Mohawk College will allow students to register from their home country and begin virtual classes this fall with a Stage 1 Approval in Principle (AIP) from IRCC. AIP students will need to submit proof of their AIP, through the online request form sent to all students, acknowledging their understanding of the terms and conditions associated with their registration.  Following the submission students will receive details on how to register and select their timetable.

    As there is no guarantee that a student will receive his or her full study permit approval both students, partners and institutions take on considerable risk.  In order to support all parties we have implemented a new set of processes and policies to ensure everyone is supported and aware of the advantages and risks associated with this opportunity. Please review the Students Applying for a Study Permit webpage on the Mohawk College website for further important details.

    Please check the Winter 2021 Program Delivery webpage to find out how your program will be delivered this winter.

    The IRCC has provided the following update: "Students who are overseas are not prohibited from starting their studies and studying online (from abroad) without being in possession of a valid study permit approval (and without having entered Canada). A study permit, or a study permit approval, is required, however in relation to their studies contributing to PGWP programme eligibility. A study permit is also required if a student wants/needs to enter Canada to complete program requirements."

    The Government of Canada recently implemented a new, temporary 2-stage approval process for study permit applications:

    "The temporary process will allow applicants to count the time spent studying online abroad towards their post-graduation work permit once they receive an approval-in-principle, as long as they are able to satisfy all requirements and receive the full approval of their study permit application at a later date. As services begin to reopen, applicants will be required to submit remaining documents and receive an approved study permit before being allowed to travel to Canada."  Please see the IRCC announcement website for full details.

     

    What is the impact of the new move to online learning on my post-graduate work permit and study permit?

    Immigration, Refugees and Citizenship Canada (IRCC) has announced the following: “PGWPP eligibility will not be affected for international students whose fall 2020 courses will be online due to COVID-19. This is in line with guidance provided to students already studying in Canada or whose program had a spring or summer start date."

    In addition, they will not have time deducted from the length of a post-graduation work permit for studies completed outside of Canada, up to April 30, 2021.

    Students can begin classes while outside of Canada and either complete 100% or 50% of their program online (until April 30, 2021), depending on the length of the program and when the student started the program. See the IRCC website for full details.

    Note students who are overseas are not prohibited from starting their studies and studying online (from abroad) without being in possession of a valid study permit approval. A study permit, or a study permit approval, is required, however in relation to their studies contributing to PGWP programme eligibility. A study permit is also required if a student wants/needs to enter Canada to complete program requirements.

    The Government of Canada recently implemented a new, temporary 2-stage approval process for study permit applications:

    "The temporary process will allow applicants to count the time spent studying online abroad towards their post-graduation work permit once they receive an approval-in-principle, as long as they are able to satisfy all requirements and receive the full approval of their study permit application at a later date. As services begin to reopen, applicants will be required to submit remaining documents and receive an approved study permit before being allowed to travel to Canada."  Please see the IRCC announcement website for full details.

    Also see the IRCC International Students page which states that "You’re still eligible for a PGWP if you have a study permit or have applied or been approved for one" and that "After you apply for your study permit, any time spent studying online from outside Canada now counts toward the length of a PGWP. (Before, only the time spent studying online after you were approved for a study permit counted.)"

    August 2020 – In response to the Immigration, Refugee and Citizenship Canada (IRCC) decision to allow students to study prior to formal visa approval, Mohawk College will allow students to register from their home country and begin virtual classes this fall with a Stage 1 Approval in Principle (AIP) from IRCC. AIP students will need to submit proof of their AIP, through the online request form sent to all students, acknowledging their understanding of the terms and conditions associated with their registration.  Following the submission students will receive details on how to register and select their timetable.

    As there is no guarantee that a student will receive his or her full study permit approval both students, partners and institutions take on considerable risk.  In order to support all parties we have implemented a new set of processes and policies to ensure everyone is supported and aware of the advantages and risks associated with this opportunity. Please review the Students Applying for a Study Permit webpage on the Mohawk College website for further important details.

    Please see the IRCC website for full details.

     

    Can I complete my co-op if I have not received an approved work authorization permit (due to longer processing wait lines)? How many hours can I work?

    Study permit holders may use the off-campus work authorization for co-op if the work is less than 20 hours/week while waiting for their co-op application. If the co-op application is refused, they must stop working immediately.

     

    If my program has been suspended, can I work full-time?

    IRCC does not consider a suspended semester as a regularly scheduled break. International students who have been forced to take a break in their studies due to COVID-19 can continue to work on or off-campus up to 20 hours per week. Students are allowed to work full-time during regularly-scheduled breaks only, otherwise the student would be allowed to work 20 hours/week. See the IRCC website for full details.

     

    If my program has been suspended and I remain in Canada and cannot resume until the following semester, will the 150 day maximum gap in studies still apply?

    IRCC has advised that if a student in Canada has to withdraw from coursework completely due to COVID-19, they should either enroll in a new program of study, change their status or leave Canada in order to not have a greater than 150 day gap in studies. If the student does not intend to enroll in a new program of study and is unable to leave the country, they must apply for a visitor record or a work permit, if they are eligible to apply from within Canada.

     

    My Permit Application is missing documents such as biometrics - can I still apply for a study permit?

    Immigration, Refugees and Citizenship Canada has stated on the IRCC website that no application will be refused if incomplete: "Until further notice, IRCC offices will not refuse an application for non-compliance. IRCC officers will continue to request additional supporting documents or necessary actions (such as biometrics and medical examinations) as part of the application process and will keep applications open until documents are received or evidence is provided that action has been taken." See also this exemption for biometrics for temporary residence applicants within Canada.

    Note that for Student Direct Stream (SDS) students, IRCC advised students "submit a study permit application under the SDS only if they can satisfy all eligibility requirements upon submission of their application. Those who are unable to provide the required documents for the SDS upon submitting their application may be advised to submit a study permit application under the regular process or to apply under the SDS once services resume and they are able to submit the required documents." (Source: IRCC website)

     

    Are study and work permits still being processed by Immigration, Refugees and Citizenship Canada (IRCC)?

    Information we have received indicates that IRCC continues to process permits and has extended deadlines for applicants to provide required documentation. However, service delivery has been and will continue to be severely impacted. Please monitor the IRCC COVID-19 Special Measures page and the IRCC COVID-19 Temporary Residence page for updates.

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    Language Testing

    Language testing centres in my country have closed. How do I provide proof for this academic requirement? What alternative language tests will you accept?

    As Testing Centres around the world begin to reopen please visit the Understanding Admissions Requirements webpage for details on acceptable English Language tests. 

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    Fees & Refunds

    Where can I find information about refunds and withdrawals?

    See our Refunds & Withdrawals webpage for full details.

     

    Where can I find out about deferrals or how to defer to another semester?

    See our Deferrals webpage for information about deferrals.

     

    If I have paid my fee by mail (money order/bank draft) how do I get confirmation and a fee receipt as soon as possible to apply for a study permit application? 

    Due to the College closure we have limited access to the College campus and are unable to guarantee processing in a timely manner. Please connect with your local bank to obtain proof of purchase for the Money Order and/or cancel your Money Order. We suggest using an alternate method of payment at this time. For a list of payment methods, please visit our payments page. Once the college re-opens, we will process the payment without penalty and issue the receipt where possible.

     

    I am worried about arriving for September 2020 intake, am I eligible for a deferral or refund? 

    This winter, all-lecture based program components will be delivered in a remote/virtual environment while required labs, simulations and assessments will be delivered on-campus. Please see the Winter 2021 Program Delivery webpage to find out how your program will be delivered and the Virtual and Remote Learning page for an overview of virtual and remote learning. (Also, please reference questions above regarding online study and impacts on the Post-Graduate Work Permit.) Please review the Refunds page for information about refund eligibility or connect with your Market Specialist for further details.

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    Current Students

    Permits & Visas

    What is the impact of the new move to online learning on my post-graduate work permit and study permit?

    Immigration, Refugees and Citizenship Canada (IRCC) has announced the following: “PGWPP eligibility will not be affected for international students whose fall 2020 courses will be online due to COVID-19. This is in line with guidance provided to students already studying in Canada or whose program had a spring or summer start date."

    In addition, they will not have time deducted from the length of a post-graduation work permit for studies completed outside of Canada, up to April 30, 2021.

    Students can begin classes while outside of Canada and either complete 100% or 50% of their program online (until April 30, 2021), depending on the length of the program and when the student started the program. See the IRCC website for full details.

    Note students who are overseas are not prohibited from starting their studies and studying online (from abroad) without being in possession of a valid study permit approval. A study permit, or a study permit approval, is required, however in relation to their studies contributing to PGWP programme eligibility. A study permit is also required if a student wants/needs to enter Canada to complete program requirements.

    The Government of Canada recently implemented a new, temporary 2-stage approval process for study permit applications:

    "The temporary process will allow applicants to count the time spent studying online abroad towards their post-graduation work permit once they receive an approval-in-principle, as long as they are able to satisfy all requirements and receive the full approval of their study permit application at a later date. As services begin to reopen, applicants will be required to submit remaining documents and receive an approved study permit before being allowed to travel to Canada."  Please see the IRCC announcement website for full details.

    Also see the IRCC International Students page which states that "You’re still eligible for a PGWP if you have a study permit or have applied or been approved for one" and that "After you apply for your study permit, any time spent studying online from outside Canada now counts toward the length of a PGWP. (Before, only the time spent studying online after you were approved for a study permit counted.)"

    August 2020 – In response to the Immigration, Refugee and Citizenship Canada (IRCC) decision to allow students to study prior to formal visa approval, Mohawk College will allow students to register from their home country and begin virtual classes this fall with a Stage 1 Approval in Principle (AIP) from IRCC. AIP students will need to submit proof of their AIP, through the online request form sent to all students, acknowledging their understanding of the terms and conditions associated with their registration.  Following the submission students will receive details on how to register and select their timetable.

    As there is no guarantee that a student will receive his or her full study permit approval both students, partners and institutions take on considerable risk.  In order to support all parties we have implemented a new set of processes and policies to ensure everyone is supported and aware of the advantages and risks associated with this opportunity. Please review the Students Applying for a Study Permit webpage on the Mohawk College website for further important details.

    Please see the IRCC website for full details.

     

    I am scheduled to graduate at end of this term and my permit will expire at that time. However, I am unable to go home due to travel restrictions. What can I do? 

    Please visit the IRCC webpage for regular updates regarding what to do if your permit is expiring.

    Monitor this website from the Government of Canada: www.canada.ca/ircc-covid19 for any news on travel restrictions. 

    Also, see the International Air Transport Association list of travel restrictions worldwide.

     

    My permit expires soon. Are there special extensions or do I need to reapply to extend my permit to stay in Canada?

    There are no special extensions at this time. If your permit is expiring soon, you may apply for an extension. Once the application is submitted, the applicant may remain in Canada until a decision is rendered on their application. See the Immigration, Refugees and Citizenship Canada (IRCC) Guide webpage for further details. See also the IRCC Temporary Residents webpage.

     

    Where can I find the latest news about travel restrictions for International Students?

    Monitor the Government of Canada website for any news on travel restrictions. 

    Also, you may wish to monitor the list of travel restrictions worldwide from the International Air Transport Association.

     

    How do I obtain a Co-op Work Permit now that I cannot visit service centres and/or provide fingerprints at this time? 

    You can apply online for the co-op work permit. See the IRCC webpage about applying for a co-op work permit. See the Biometrics page for updates on collecting biometrics during closures.

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    Important Dates

    Have the fee/deposit deadlines changed?

    The deadlines for full fee payment are posted on the Academic Dates page. See the Payments page for information on how to make a payment. We encourage you to monitor Mohawkcollege.ca and your Mohawk email account (through MyMohawk) for further updates. 

    What is the withdrawal deadline?

    Please see our academic dates website for more information by semester, and see the exceptions term program which applies to some programs.

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    Supports for Students

    Where can I find a listing of all supports for students (on-campus and in the community) while the college is closed?

    All information relating to the College closure and supports available for students can be found on the Mohawk COVID-19 website. Information is updated daily, so check back often. There, you can view all up-to-date online student services and a list of online and community resources.

     

    What health supports are available to me?

    Anxiety/mental health concerns 

    Counselling Services will continue to be available by phone until further notice. Emails are being monitored and will be responded to Monday- Friday, between 8:30 a.m. to 4:30 p.m. During this time, you may email counselling [at] mohawkcollege.ca to set up a phone appointment. (Please provide your phone number and student number.) 

    For additional resources, please visit Counselling Services for a list of over-the-phone and app resource. 

    Also, the KeepMeSafe app from guard.me is available to assist international students with live 24/7 support from mental health professionals in a variety of languages. To access: 

    • Download the My SSP App (available from the App store/ Google Play) and follow the prompts to access support; or
    • Call 1.844.451.9700 to be connected with live support

    Free medical advice 

    Guard me Mobile Doctor allows you to access a doctor over the phone. You can find instructions on how to do this with your Guard.Me account at Guard.me Mobile Doctor

    Telehealth Ontario allows free medical advice of the phone, learn more here at the Telehealth Ontario website

     

    What financial support and resources are available to me?

    The following are financial support resources available to students:

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    Studies

    I don’t have a computer, how can I access online learning?

    The College has a limited number of laptops and Chromebooks for loan to students who do not have access to online learning from home. If you need to borrow a laptop or Chromebook you can email IT at helpdesk [at] mohawkcollege.ca, phone us 905-575-2199 or go online through the Information Technology Portal.  

    For information on Chromebook versus laptop refer to this link: https://library.mohawkcollege.ca/tech-guides/chromebooks  

    For students registered with Accessible Learning Services who require a laptop for accommodation needs, email: als [at] mohawkcollege.ca.  

    Directions regarding the collection and return of the laptop will be provided when your loan has been confirmed with IT.

     

    I am in a different time zone/studying remotely from my home country. What time are classes delivered/how will my program be delivered?

    All information about your courses (assignment due dates and times, live, synchronous class meeting times) are in Eastern Standard Time (EST) - ensure that you note any assignment due dates, meeting times, etc. in EST.

    • Check the Winter 2021 Program Delivery webpage to find out how your winter 2021 program will be delivered
    • Attend your Program and Career Launch on September 8th to hear further details about how your program will be delivered - you will need to register in order to receive further details about your Program Launch event
    • Some courses will have pre-recorded (asynchronous) content that you can review at any time and some will have live class meetings (synchronous) and some will offer a blend of both. Note that any live class meetings will be scheduled in EST. See the Virtual and Remote Learning page for information about winter 2021 delivery
    • If you are unsure, reach out to your Program Coordinator, noted on your Program's webpage for further details

     

    How can I register for Continuing Education courses?

    International students who wish to register for CE courses need to email international.services [at] mohawkcollege.ca for direction.

     

    How do I change my program after it's already started?

    Contact the Services team: international.services [at] mohawkcollege.ca for questions about program changes after you have enrolled.

     

    Can I go home and complete my semester from home?

    Review the Winter 2021 Program Delivery webpage to determine how your winter program will be delivered; some programs will be delivered in a fully remote and virtual environment while others may have in-person requirements. (See the Virtual and Remote Learning webpage for information about this type of delivery.) Please monitor the Immigration, Refugees, Citizenship Canada webpage for updates. If your program will be delivered in a fully remote and virtual environment, keep in mind that you will need to be able to access your course materials online and there may be course activities that occur in the EST time zone. As well, please note that The Government of Canada is currently advising against any non-essential travel outside of Canada until further notice. Please note that some countries have mandated a 14-day quarantine upon arrival. Monitor the Canadian Government travel advisory information for updates.

    For information regarding impact of studying overseas on the study permit/PGWP, please see the first questions in this section.

     

    What happens if I stop studying a semester of EAP? 

    Students who decide to not study a semester of EAP should speak to an International Student Advisor to determine any potential issues with their study permits, future applications for post-grad work permits, or eligibility to begin their program on time. They can access an advisor by emailing: International.services [at] mohawkcollege.ca.

     

    How do I withdraw from studies?

    You may contact International.services [at] mohawkcollege.ca to request a withdrawal from studies.

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    Health Insurance

    Will guard.me insurance cover medical treatment for COVID-19 related illness?

    If a student is diagnosed with an illness when they are in Canada, including COVID-19, they are eligible for medically necessary treatment, as per the normal terms and conditions of their policy. For further information, please see: https://www.guard.me/mohawk 

    Please see additional Guard.Me FAQs. 

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    Living Arrangements

    I am currently living in Homestay, what supports are there for me?

    Students wishing to extend their time in homestay over the summer can submit a request to our partners at Canada Homestay Network (CHN), via hamiltoninfo [at] canadahomestaynetwork.ca. CHN will do their best accommodate students either in their current homestay or in another one if their current hosts are not available for the extension. 

    Please visit our housing page for more information.

     

    I have questions about landlord-tenant rights/laws in Ontario. Who can I contact?

    The Mohawk student’s association can provide you with free Legal Counselling on this topic and more. Please visit the MSA Legal Counselling webpage for more information. 

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    Multi-Language Resources

    Where can I find information on COVID-19 offered in multiple languages? 

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