Frequently Asked Questions for International Students

Arriving in Canada

All international students travelling to Mohawk College from outside of Canada are required to self-isolate for a period of 14-days. Also, any other students returning to Canada within 14-days of the start date of their program must also complete a 14-day self-isolation period. These rules apply after any subsequent international travel for as long as the self-isolation requirement remains a directive of the Government of Canada.

All air passengers five years of age or older will be required to test negative for COVID-19 before travelling from another country to Canada, must take a COVID-19 test upon arrival at the airport and must take a COVID test during quarantine. See the Government website Flying to Canada for further details.

Travellers meeting the Government of Canada's requirements for being "fully vaccinated" may be exempt from some requirements; check the requirements at the Government's webpage in the "Check if you qualify for the exemption" section.

Effective January 15, 2022, international students (18 years of age and older) must be fully vaccinated to enter Canada. See the Government of Canada webpage for further details.

 

Fall 2022 – Program Delivery Update

See the Program Delivery webpage for information about how your program will be delivered.

On this page

 

Travel to Canada
Exemptions and Procedures for Students

COVID-19 Readiness Plan/Designated Learning Institution

 

What is a COVID-19 Readiness Plan?

As of October 20, 2020, to be able to reopen to international students who aren’t currently in Canada, designated learning institutions must have a COVID-19 Readiness Plan approved by their province that

  • protects the health and safety of all students and the surrounding community; 
  • describes how they will manage the mandatory 14-day quarantine period for international students, including arrangements for transportation to the students’ quarantine location; and
  • provides information and support to international students about – 
    • how they can get the items they need for their quarantine, like food and medications
    • health insurance
    • remaining healthy while in Canada

 

Is Mohawk College on the designated learning institution list?

Yes. The Mohawk College Readiness Plan has been approved and Mohawk has been added to the Designated Learning Institution list, meaning we can accept international students. Visit the Canadian Government website.


Travel to Canada/Entry Requirements

 

Should I travel to Canada now so I can begin my studies at Mohawk?

You can now plan your travel to start your studies from inside Canada as Mohawk College students if you have a valid stud permit and passport. You may arrive no sooner than 5 weeks before the scheduled start date of your program. It is mandatory for you to inform our team about your travel plans through downloading the iCent App and providing your plans through COVID Safe. Additional information can be found on the Get Ready to Start webpage and the Entering Canada webpage.

 

Do I need a travel support letter or any additional documents to travel?

Mohawk College is on the approved Designated Learning Institution List, you no longer require a letter to travel into Canada. Prior to traveling, students must refer to information within the iCent app on the mandatory travel requirements, including the 14-day self-isolation and COVID-19 test. Information about these steps are included in our Entering Canada website It is mandatory for you to inform us of your travel plans via the iCent App.

 

Are there specific things I need to do or be aware of after I land in Canada?

Yes, we are here to support your safe transition to Canada. All of the important processes can be found on the Entering Canada website and within iCent App > COVIDSafe

 

If my program is being delivered online, do I need to be in Hamilton or can I start my classes from anywhere in Canada? Can I still study overseas if I would like to?

If you are traveling to Canada to take virtual studies our preference would be to have you in the Greater Hamilton area. Please note that we will not approve self-isolation plans outside of the province of Ontario and you are still required to quarantine and inform Mohawk College of your travel and quarantine plans if you decide to reside elsewhere in Canada after quarantine.

Note that if you are planning to apply for your Post-Graduate Work Permit upon study completion and you are studying from outside Canada, time spent studying outside Canada won't count toward the length of the PGWP after August 31, 2022, according to IRCC - see the IRCC website for further details.

 

I currently have AIP status, can I travel to Mohawk College?

No, you will not be able to travel to Canada with an Approval in Principle (AIP) status. You will be required to have a full study permit in order to travel. 

Please refer to our permit and visa FAQ for more information. 


Quarantine Requirements

 

What are my quarantine requirements once I am able to travel to Canada?

Upon addition to the approved DLI list, international students with a valid study permit and passport will be able to begin travelling to Canada. All students who will be travelling to Mohawk College from outside of Canada are reminded of their mandatory requirement to self-isolate for a period of 14-days and of mandatory COVID testing requirements. Review the Entering Canada page for up-to-date information on requirements for entering Canada and the Government of Canada webpage for information on exemptions for travellers meeting requirements of being "fully vaccinated."

Should Mohawk College become aware of any compliance issues within the 14-day mandatory self-isolation period; and/or any cases of COVID-19 infection during the 14-day mandatory quarantine period, the college will coordinate with Public Health Authorities and other local authorities, as necessary.

Students should begin preparing for travel by downloading the iCent App and reviewing the COVID Safe section regarding these mandatory requirements. Information on the app can be found on our Get Ready to Start website

 

I will be traveling with my spouse/children. What are their quarantine requirements after we land in Canada?

All travelers from outside of Canada are required to self-isolate for a period of 14-days. This includes any co-arriving family members. Family members also need to have approved quarantine plans. If you are planning to travel with family, refer to our Entering Canada page for more details and information about any exemptions for travellers meeting requirements of being "fully vaccinated."

 

Can I quarantine outside of the province of Ontario?

Mohawk College will not approve plans for international students attending Mohawk College to quarantine outside of the province of Ontario.

 

Are you offering quarantine packages? Where can I find information on housing, transportation and other quarantine related supports.

Yes, Mohawk College has a mandatory quarantine package if students will not be quarantining in their long term housing. These packages are pre-approved and include hotel, food, wi-fi and transportation from the airport. You can find information about costs and how to book on the Entering Canada webpage.

Our Student Arrivals team will support in booking these packages for you.

 

What happens if I do not submit my self-isolation/quarantine plan to Mohawk College or have it approved by Mohawk College in advance?

All students are required to submit arrivals and self-isolation plans to Mohawk College for approval via the iCent COVID Safe App. Your plans must be approved prior to making any formal travel arrangements.

It will be determined at the border when you arrive in Canada if you meet the Government of Canada's requirements of being "fully vaccinated"'; for that reason all sections of the self-isolation/quarantine plan form MUST be complete and approved in advance of travel, even if you believe you will qualify for quarantine and Day-8 testing exemptions.

Failure to complete this information can result in implementation of the student behaviour policy. For those students not yet registered this could result in offers may be rescinded or deferred; a hold may be placed on a student’s account; their access to campus and student supports may be restricted; and, in extreme cases, the student may be expelled from Mohawk College.

 

Now that a COVID test is required before arrival into Canada, do I still need to quarantine upon arrival? Do I need to take another COVID test after arrival?

You are still required to quarantine for 14 days upon arrival in Canada, even though you are now also required to provide a negative COVID test result before arriving in Canada per the Government of Canada announcement. In addition, even though you are required to provide a negative COVID test result before arriving in Canada, you are still required to take a COVID test upon arrival at the airport and during your 14 day quarantine as well. You may qualify for exemptions from some of the quarantine and testing requirements if you meet the Government of Canada’s definition of a “fully vaccinated” traveller. Check the requirements at the Government's webpage in the "Check if you qualify for the exemption" section. Please note that you must have a 14-day quarantine plan approved by Mohawk College in case it is determined at the border that you do not meet all of the conditions required to be exempt from quarantine.

 

If I am fully vaccinated, am I exempt from quarantine?

You may qualify for exemptions from some of the quarantine and testing requirements if you meet the Government of Canada’s definition of a “fully vaccinated” traveller. Check the requirements at the Government's webpage in the "Check if you qualify for the exemption" section. Please note that you must have a 14-day quarantine plan approved by Mohawk College in case it is determined at the border that you do not meet all of the conditions required to be exempt from quarantine.


COVID-19 Testing Requirements

 

What are COVID-19 testing requirements for all students, international and Canadian arriving from outside Canada?

All air passengers five years of age or older will be required to test negative for COVID-19 before travelling from another country to Canada. Documentation of a negative laboratory test result must be presented to the airline prior to boarding a flight to Canada. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test and must be taken within 72 hours prior to the traveller’s scheduled departure to Canada. Anyone who receives a negative test result and is authorized to enter Canada must still complete the full, mandatory 14-day quarantine. A COVID test must also be taken upon arrival at the airport and during quarantine. A test kit will be provided at the airport for this test. You may qualify for exemptions from some of the quarantine and testing requirements if you meet the Government of Canada’s definition of a “fully vaccinated” traveller. Check the requirements at the Government's webpage in the "Check if you qualify for the exemption" section. Please note that you must have a 14-day quarantine plan approved by Mohawk College in case it is determined at the border that you do not meet all of the conditions required to be exempt from quarantine.

Visit the Entering Canada section of the website for more details and updates.

 


 

COVID Vaccine Requirements

 

Do I need to have received a COVID vaccine in order to come to Mohawk College?

For the most up-to-date requirements for COVID vaccination, including deadlines for vaccinations, vaccination exemptions, approved vaccines, process for submitting proof of vaccination, etc., see the College's Vaccine Policy StatementSee also the Vaccination Policy FAQ.

For more on vaccine eligibility or to book an appointment to receive a first or second dose of a vaccine, visit the province’s vaccine booking portal. Please note that you must have an Ontario Health Card to book an appointment through the portal. International students and those without an Ontario Health Card can book an appointment to receive a vaccine by calling the COVID-19 Vaccine Hotline at 905-974-9848, option 7.

Student Wellness is not currently booking vaccination appointments, but is available to support anyone who is having difficulty accessing the vaccines. If you have questions or need support to book your vaccine, please reach out to healthycampus [at] mohawkcollege.ca.

Please note that in order to be considered “fully vaccinated” by the Government of Canada upon arrival in Canada and to receive exemptions from certain requirements such as quarantine, the Government of Canada recognizes only certain COVID-19 vaccines. See the requirements for qualification as fully vaccinated on the Government of Canada website.

 

How do I submit proof of vaccination/what if I am having technical difficulties or have been denied?

There a number of ways to confirm your vaccination status. For instructions please visit How to submit proof of vaccination to Mohawk College. If you are unable to provide proof of vaccination using the Mohawk Safety App, you can provide proof of vaccination using the secure internet portal. If you are still having trouble contact healthycampus [at] mohawkcollege.ca.

If you have been denied, first, make sure you have uploaded the correct dose receipt. If you have received both doses, only upload your second dose receipt. If you have uploaded a photo of your dose receipt, confirm that it is your receipt and not that of another family member. If you have uploaded a photo of your dose receipt, make sure the photo includes the entire receipt.

You can now download copies of your first and second dose vaccination receipts from a provincial website. A health card is required to access, so international students are directed to call 1-833-943-3900. Alternatively, you can scan or photograph the receipt(s) provided at the time of vaccination.

For more information, see the College Vaccination Policy FAQ.


Support with Arrivals Questions

Who can I contact if I have questions about my arrival to Canada and quarantine before or after I arrive in Canada?

For detailed information about how to quarantine and complete steps for a safe arrival to Canada, visit the Entering Canada webpage.

If you have any questions related to your arrival to Canada, please connect with our Arrivals team at: arrivals [at] mohawkcollege.ca

If you have questions about your health, wellness or booking your Covid-19 test you can connect with healthycampus [at] mohawkcollege.ca

 

 

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General Questions

Permits & Visas

Am I able to start my studies overseas, online, without a study permit and without having entered Canada?

Mohawk College requires all international students overseas to be in a possession of a valid study permit or stage 1 Approval in Principle in order to begin studies. Review the fall 2022 program delivery webpage to determine if your program will be online or in-person and note that if your program will be transitioning to in-person studies, you are required to have a valid study permit and study in-person at Mohawk College.

Note that if you are studying from outside Canada, time spent studying outside Canada won't count toward the length of the PGWP after August 31, 2022 according to IRCC - see the IRCC website for further details.

 

What is the impact of online learning on my post-graduate work permit and study permit?

Immigration, Refugees and Citizenship Canada (IRCC) has announced that all of the time spent studying online from outside Canada between spring 2020 and August 31, 2022, counts toward the length of a PGWP. This applies even if you’re completing 2 study programs. See the IRCC webpage for full details and requirements. Note that this does not apply to distance learning programs – see this IRCC webpage for details.

Mohawk College requires all international students overseas to be in a possession of a valid study permit or stage 1 Approval in Principle in order to begin studies.

 

Can I complete my co-op if I have not received an approved work authorization permit (due to longer processing wait lines)? How many hours can I work?

Study permit holders may use the off-campus work authorization for co-op if the work is less than 20 hours/week while waiting for their co-op application. If the co-op application is refused, they must stop working immediately.

 

If my program has been suspended, can I work full-time?

IRCC does not consider a suspended semester as a regularly scheduled break. International students who have been forced to take a break in their studies due to COVID-19 can continue to work on or off-campus up to 20 hours per week. Students are allowed to work full-time during regularly-scheduled breaks only, otherwise the student would be allowed to work 20 hours/week. See the IRCC website for full details.

 

If my program has been suspended and I remain in Canada and cannot resume until the following semester, will the 150 day maximum gap in studies still apply?

IRCC has advised that if a student in Canada has to withdraw from coursework completely due to COVID-19, they should either enroll in a new program of study, change their status or leave Canada in order to not have a greater than 150 day gap in studies. If the student does not intend to enroll in a new program of study and is unable to leave the country, they must apply for a visitor record or a work permit, if they are eligible to apply from within Canada.

 

My Permit Application is missing documents such as biometrics - can I still apply for a study permit?

Immigration, Refugees and Citizenship Canada has stated on the IRCC website that "IRCC officers will continue to request additional supporting documents or necessary actions (such as biometrics, medical examinations, police certificates and updated passports) as part of the application process and will keep applications open until documents are received or evidence is provided that action has been taken." See also this exemption for biometrics for temporary residence applicants within Canada.

 

Are study and work permits still being processed by Immigration, Refugees and Citizenship Canada (IRCC)?

IRCC continues to process permits. However, service delivery has been and will continue to be severely impacted. Please monitor the IRCC COVID-19 International Students page for updates.

 

I am scheduled to graduate at end of this term and my permit will expire at that time. However, I am unable to go home due to travel restrictions. What can I do? 

Please visit the IRCC webpage for regular updates regarding what to do if your permit is expiring.

Monitor this website from the Government of Canada for any news on travel restrictions. 

Also, see the International Air Transport Association list of travel restrictions worldwide.

 

My permit expires soon. Are there special extensions or do I need to reapply to extend my permit to stay in Canada?

There are no special extensions at this time. If your permit is expiring soon, you may apply for an extension. Once the application is submitted, the applicant may remain in Canada until a decision is rendered on their application. See the Immigration, Refugees and Citizenship Canada (IRCC) Guide webpage for further details. See also the IRCC Temporary Residents webpage.

 

Where can I find the latest news about travel restrictions for international students?

Monitor the Government of Canada website for any news on travel restrictions. 

Also, you may wish to monitor the list of travel restrictions worldwide from the International Air Transport Association.

 

How do I obtain a Co-op Work Permit now that I cannot visit service centres and/or provide fingerprints at this time? 

You can apply online for the co-op work permit. See the IRCC webpage about applying for a co-op work permit. See the Biometrics page for updates on collecting biometrics during closures.

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Language Testing

Language testing centres in my country have closed. How do I provide proof for this academic requirement? What alternative language tests will you accept?

As Testing Centres around the world begin to reopen please visit the Considering Mohawk webpage (under "Understand Admission Requirements and Deadline") for details on acceptable English Language tests. 

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Fees & Refunds

Where can I find information about refunds and withdrawals?

See our Refunds & Withdrawals webpage for full details.

 

Where can I find out about deferrals or how to defer to another semester?

See our Deferrals webpage for information about deferrals.

 

If I have paid my fee by mail (money order/bank draft) how do I get confirmation and a fee receipt as soon as possible to apply for a study permit application? 

Due to the College closure we have limited access to the College campus and are unable to guarantee processing in a timely manner. Please connect with your local bank to obtain proof of purchase for the Money Order and/or cancel your Money Order. We suggest using an alternate method of payment at this time. For a list of payment methods, please visit our payments page. Once the college re-opens, we will process the payment without penalty and issue the receipt where possible.

 

I am worried about arriving for the fall 2022 intake, am I eligible for a deferral or refund? 

Please review the Refunds page for information about refund eligibility or connect with your Market Specialist for further details.

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Important Dates

Have the fee/deposit deadlines changed?

The deadlines for full fee payment are posted on the Academic Dates page. See the Payments page for information on how to make a payment. We encourage you to monitor Mohawkcollege.ca and your Mohawk email account (through MyMohawk) for further updates. 

What is the withdrawal deadline?

Please see our academic dates website for more information by semester, and see the exceptions term program which applies to some programs.

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Supports for Students

Where can I find a listing of all supports for students (on-campus and in the community)?

View all up-to-date online student services and a list of online and community resources.

 

What health supports are available to me?

Anxiety/mental health concerns 

Counselling Services will continue to be available by phone until further notice. Emails are being monitored and will be responded to Monday- Friday, between 8:30 a.m. to 4:30 p.m. During this time, you may email counselling [at] mohawkcollege.ca to set up a phone appointment. (Please provide your phone number and student number.) 

For additional resources, please visit Counselling Services for a list of over-the-phone and app resources and also Supports in the Community for resources in the community.

Free medical advice

Guard me Mobile Doctor allows you to access a doctor over the phone. You can find instructions on how to do this with your Guard.Me account at Guard.me Mobile Doctor

Telehealth Ontario allows free medical advice of the phone, learn more here at the Telehealth Ontario website

 

What financial support and resources are available to me?

The following are financial support resources available to students:

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Studies

I don’t have a computer, how can I access online learning?

The College has a limited number of laptops and Chromebooks for loan to students who do not have access to online learning from home. If you need to borrow a laptop or Chromebook you can email IT at helpdesk [at] mohawkcollege.ca, phone us 905-575-2199 or go online through the Information Technology Portal or go to campus to the IT Walk-Up Service Desk located at Fennell Campus in room C120 during hours of operation. (When visiting the Walk-Up Desk, ensure you have first followed the requirements for access to campus. Also ensure you have a Mohawk ID (One Card) and your timetable. Access your timetable in MyMohawk > Academic > View my Timetable.)

For information on Chromebook versus laptop refer to this Chromebook Guide.

For students registered with Accessible Learning Services who require a laptop for accommodation needs, email: als [at] mohawkcollege.ca.  

Directions regarding the collection and return of the laptop will be provided when your loan has been confirmed with IT.

 

I am in a different time zone/studying remotely from my home country. What time are classes delivered/how will my program be delivered?

All information about your courses (assignment due dates and times, live, synchronous class meeting times) are in Eastern Standard Time (EST) - ensure that you note any assignment due dates, meeting times, etc. in EST.

Review the fall 2022 program delivery webpage to see if your program is online, hybrid, hyFlex, or face-to-face. See the Program Delivery webpage for definitions of these terms.

 

How can I register for Continuing Education courses?

International students who wish to register for CE courses can contact the International Service team for support.

 

How do I change my program after it's already started?

For questions about program changes after you have enrolled, contact the International Service team for support.

 

What happens if I fail a course?

If you fail a course and you are in your final semester before graduation, you may need to extend your study permit if your study permit is set to expire before you complete the program. To extend your study permit, request a study permit extension letter in MyMohawk or on the International website. You will need to provide this letter with a renewal application to Canadian Immigration. If you have questions, contact the International Service team for support. If you have failed a course but it is not during your final semester and you have questions about how or if you need to repeat the course, contact the Program Coordinator for your program. See more information.

 

Can I go home and complete my semester from home?

Review the fall 2022 program delivery webpage to see if your program is online, hybrid, hyFlex, or face-to-face. (See the Program Delivery webpage for definitions of these terms.)  If your program will be delivered in a fully remote and virtual environment, keep in mind that you will need to be able to access your course materials online and there may be course activities that occur in the EST time zone.

For information regarding impact of studying overseas on the study permit/PGWP, please see the questions in the "Permits & Visas" section of this page.

 

What happens if I stop studying a semester of EAP? 

Students who decide to not study a semester of EAP should speak to an International Student Advisor to determine any potential issues with their study permits, future applications for post-grad work permits, or eligibility to begin their program on time. They can access an advisor by contacting the International Service team for support.

 

How do I withdraw from studies?

You may contact the International Service team to request a withdrawal from studies.

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Health Insurance

Will guard.me insurance cover medical treatment for COVID-19 related illness?

If a student is diagnosed with an illness when they are in Canada, including COVID-19, they are eligible for medically necessary treatment, as per the normal terms and conditions of their policy. For further information, please see: guard.me

Please see additional Guard.Me FAQs.

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Living Arrangements

I am currently living in Homestay, what supports are there for me?

Students wishing to extend their time in homestay can submit a request to our partners at Canada Homestay Network (CHN), via hamiltoninfo [at] canadahomestaynetwork.ca. CHN will do their best accommodate students either in their current homestay or in another one if their current hosts are not available for the extension. 

Please visit our housing page for more information.

 

I have questions about landlord-tenant rights/laws in Ontario. Who can I contact?

The Mohawk student’s association can provide you with free Legal Counselling on this topic and more. Please visit the MSA Legal Counselling webpage for more information. 

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Multi-Language Resources

Where can I find information on COVID-19 offered in multiple languages? 

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