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Within our Leader strategic pillar are initiatives that support best practices, improved applicant and student experience, streamlined operations and sustainability.

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International Modernization Journey Project to Streamline Applicant Experience

The International Team is undertaking two system modernization projects. In partnership with the Ontario Colleges Application Service (OCAS), the international team is working towards an implementation of the International Application System (IAS). Using the OCAS automated application system will help streamline the processing of international applicants, reducing barriers for applicants and partners. The project kick-off occurred in January 2021 and implementation efforts are underway. 

The International Team is also participating in the Customer Relationship Management (CRM) product review and future implementation.  Both projects are part of the College's Enterprise System Strategy (ESS).


International Department Organizational Update

group of team members sitting at a table

Over the past year, the International & Partnerships department underwent several organizational changes. In the spring of 2020, International & Partnerships moved from the Academic division to the Student Services division, now called Students International & Alumni (SIA) and the General Arts & Science – English for Academic Purposes (GAS-EAP) program moved to the McKeil School of Business, School of Communications, Creative Industries & Liberal Studies. In September, we welcomed our new Dean, Anuraj Bajwa and in December 2020, the International Admissions team transitioned to the Registrar’s Office.

Given all the changes we wanted to share a refresher on who does what and how we all support students together!


Allison Stewart

International Admissions

The team supports international applicants from over 90 countries through the application process and pre-arrival journey.  Specifically, the team reviews applications, determines eligibility and issues Letters of Acceptance.  The team also assists with application status requests, processing of payments, refunds management and pre-arrival support inquiries.

Reports to: Registrar’s Office

Lead: Allison Stewart

International Admissions Webpage | Apply Webpage

Thea Laidman

International Recruitment

The Recruitment team is comprised of 8 Market Specialists who create relationships with student prospects and their families, as well as with agents and partners in more than 90 countries around the world. Each Market Specialist is responsible for recruitment and partnership development in a defined region. Pre-COVID, they would typically visit their region several times per year but during the pandemic, they have been connecting virtually around-the-clock with agents, prospects and partners using a variety of virtual platforms and social media tools. The team works closely with student prospects who are considering Mohawk, making the application and decision-making process as easy and stress-free as possible. It is not uncommon for them to work with one student for more than a year (or more!) supporting them as they navigate the realities of applying to and registering at Mohawk but also on their journey to Canada. 

Reports to: International & Partnerships

Lead: Thea Laidman

International Recruitment Team WebpageConsidering Mohawk webpage

Michelle Senior

International Student Services

The International Student Services team is comprised of Coaches, Advisors, Support Officers and a Triage Officer to help students upon arrival and throughout their journey at Mohawk College. This team ensures our new and returning students are welcomed, informed and supported. Typical supports include registration/timetable help, check-in upon arrival, payment services, documents, study permit questions, deferrals, program changes/withdrawals, and help navigating a new life in Canada (e.g. finding academic supports, grocery stores, etc.) The Coaches also provide workshops on how to succeed and run Coffee Club.

Reports to: Registrars Office

Leads: Michelle Senior and Krista Welsh

International Student Services webpageInternational Services webpage

Valentina Staganani

International Student Arrivals

New as of fall 2020, this team was established to support international students newly arriving to Canada, while ensuring compliance with the College’s DLI requirements. The team reviews and approves self-isolation plans, books hotels and transportation where necessary, coordinates arrival logistics, and follows up with students to ensure they have submitted required information.

Reports to: International & Partnerships

Lead: Valentina Stagnani

Entering Canada webpage

International Partnerships

The Partnerships team supports and seeks out partnerships, exchanges, grants and global learning experiences with organizations and institutions around the world. The team looks for relationships that will support the College’s strategic priorities and recruitment objectives and promote intercultural competencies and global development.

Reports to: International & Partnerships

Lead: Valentina Stagnani

Partnerships webpage | Global Learning Opportunities webpage

Natalie Hughes

Language & Culture Centre (LCC)

The LCC develops cultural and orientation events that occur each term (e.g. Diwali, Lunar New Year celebrations, etc.) and student appreciation events. The team also recruits and mentors a growing team of international volunteers and provides a welcoming environment (now virtually) for international students to call home.

Reports to: International & Partnerships

Lead: Natalie Hughes (Acting)

Language & Culture Centre team webpageEvents & Student Leadership webpage

 

Daniel Farr

International Operations Team

The Operations Team supports both Admissions and Recruitment teams with forecasting, development and implementation of strategic enrollment plans and contributes to SEM planning college-wide. The team also oversees budget development and monitoring, expense tracking, coordinates agent management/commissions, and provides technical and administrative support to the department.

Reports to: International & Partnerships

Lead: Daniel Farr


Other Supports across the College

Working in departments across the College, the following staff support international priorities:

Mona Fathieh

Mona Fathieh, Intercultural Counsellor

Working out of the Counselling department, Mona specializes in issues relating to the international student experience such as culture shock, loneliness and transition to Canada. In addition to meeting with students, Mona offers mental health and wellness workshops and is available to provide mini wellness workshops to classes, on request.

 

 

 

Hussam Eldib

Hussam Eldib, International Student Career Advisor

Working out of Student & Graduate Employment, Hussam works with international students on career-related issues such as working in Canada, work permits, career readiness, etc. In addition to coaching students, he also develops and delivers a range of career-oriented workshops and offers a job club to students.

 

 

 

Professor talking with students

International Faculty Leads

The International Faculty Leads are a team of nine faculty, representing all academic areas that offer guidance and support to faculty regarding international student questions and issues, identify professional development opportunities and develop resources and tools for faculty to support student success. The team also acts as a liaison between their academic area and the international department to promote information sharing.

 

Kelley Hoyt

Kelley Hoyt, Teaching & Learning Consultant – International

The Teaching & Learning Consultant – International develops professional development for faculty to support international student success and contributes to intercultural competency initiatives across the college. As well, Kelley meets with faculty to develop strategies to manage the intercultural classroom.

International Cross-College Supports webpage